Eco Pet Parcel Reviews 

418
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, including treats and toys, which their pets absolutely adore. Reviewers frequently highlight the fast delivery service and the straightforward, easy ordering process. Many appreciate the thoughtful packaging, often including lovely personalized notes, enhancing the overall customer experience. Consumers frequently express high satisfaction with their purchases and often recommend the company for its excellent products and service. Many people appreciate that the treats are healthy and natural, providing better options for their pets compared to other market offerings.

What people talk about most

Product

Customers had positive experiences with products, with many reviewers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as lovely, wholesome,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

People report positive experiences with order, highlighting the ease of finding items and the quickness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two gingerbread men toys from Eco Pet Parcel. Price of the items was very competitive and dispatched very quickly. Items packaged really well and a lovely personalised note was included. The g... See more

Rated 5 out of 5 stars

Just what animal lovers needed. Breath of fresh air Love that it’s a family business who obviously research thoroughly to give healthy, novelty items for not just cats and dogs, but horses and ea... See more

Rated 5 out of 5 stars

We’ve brought a few orders from here now, they always come on time and we’ve never had any problems. They are reasonably priced compared to most shops ect . Would highly recommend

Rated 5 out of 5 stars

My pugs love their treaty boxes from Eco Pet Parcel. They always arrive super quickly and have the loveliest handwritten messages inside from Lydia! There’s an extensive selection of goodies to choos... See more


Company details

  1. Pet Store

Written by the company

Pet parcels for the eco-conscious owner. All of our products are carefully chosen with your pet and the environment in mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(418)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant, will be back!

Excellent service from Eco Pet Parcel. My dog loves their peanut butter turtles! When i checked out there was a box to add my dogs name, when my order arrived Eco Pet Parcel had written my dog a little message! It was so lovely for them to add a personalised touch to my order. Thank you! 😊

27 April 2026
Rated 5 out of 5 stars

Love love love

Always fast delivery, sends a whatsapp message when you have ordered to keep you updated which is brilliant. My 4 month old spaniel LOVES the yak chew!! she always tried to eat the seatbelt when in the car, or anything she could get her mouth on. Now the yak keeps her settled for the car journey. She’s gone through two in the span of a month and a bit.

26 June 2026
Rated 5 out of 5 stars

Highly Recommend

We’ve brought a few orders from here now, they always come on time and we’ve never had any problems. They are reasonably priced compared to most shops ect . Would highly recommend

29 June 2026
Rated 2 out of 5 stars

None of our three cats were even…

None of our three cats were even remotely interested in the product I bought so its effectiveness at cleaning teeth was zero.

22 June 2026
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Hi Jacqueline,

Thank you for taking the time to leave your review. We’re sorry to hear the treats weren’t a hit with your cats, we know how individual their preferences can be.

As a retailer, we source products from trusted manufacturers that have worked well for many customers, but we understand that not every product suits every cat. If you have any unopened bags, you’re very welcome to return them for a refund in line with our returns policy. We’d also be happy to help recommend an alternative product that may better suit your cats, and can offer a small goodwill discount on a future order if that would be helpful.

Please feel free to contact our customer support team and we’ll be glad to assist.

Kind regards,
The Eco Pet Parcel Team

Rated 5 out of 5 stars

A great company all round

A great company all round. We ordered a selection of treats which our dog loves. Yet to try the toys but they look quite robust and will hopefully last longer than her other toys. The nose and paw balm is also great quality. Would highly recommend this company.

28 April 2026
Rated 5 out of 5 stars

Just what animal lovers needed.

Just what animal lovers needed.
Breath of fresh air
Love that it’s a family business who obviously research thoroughly to give healthy, novelty items for not just cats and dogs, but horses and easily alpacas too with larger enrichment items
Love, love, love Eco Pet Parcel
J. Suckling

9 April 2026
Unprompted review
Rated 4 out of 5 stars

Great company, but no way to split parcels

The experience of the company is it a great one as they pay attention to your order and write a note to your fur baby with inside your box or boxes. They are missing is that everything is loose in the parcel and often you have to count. And sometimes it’s not very helpful when it’s a split part shared with another. They send no extra bags or something to put the choosing so the other person can take there buys from your parcel because often you buy with another person because of the postage is too much especially if you’re ordering regularly

25 October 2025

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