Eastbrook Reviews 

Customer service non existent being told I have to go to a supplier they cannot help with the smallest of issues They do not deal with the general public who in turn buy their products. Never again will we deal with this company

Rubbish company AVOID AT ALL COSTS
Just spent £8000 having our bathroom refurbished. Builders did a perfect job but unfortunately cannot use shower! The door opening to the volente shower cubicle is only 350mm wide! Eastbrook gave their standard response and say they publish the sizes on website. Never looked on website! Never expected a manufacturer to make a cubicle that wasn’t fit for purpose and clearly our supplier didn’t either. A door your cannot get into! Rubbish product and rubbish after sales!

Update. How many people are only 14 inches wide?
If you are very very slim what happens if you get pregnant? Do you stop showering for the duration?
This product is not fit for purpose!
You can state read the small print all you like it does not change the fact it is a ridiculous product!

AVOID THIS COMPANY

It would have been nice to receive any reply from Eastbrook but alas no.
I have sent 2 emails with regards delivery of damaged wide wall panels( which must have been damaged at packing stage )and have not even received a courtesy acknowledgment of the fact.

I was supplied with Eastbrook goods through a 3rd party supplier. When it came to fitting the shower cubicle I had made a mistake in the measurements and had to return the goods.

The 3rd party supplier was charged a re-stocking fee to return the goods which was then passed to me quite rightly however I thought the fee was excessive and unreasonable so be careful when ordering Eastbrook goods they will charge a 25% re-stocking fee if you make a mistake ouch!

A website error led to the wrong variation of an item being sent out to me. Despite this the way Eastbook handled the situation and rectified it immediately led to me writing this review. The original item was sent very quickly and once I notified them of the error it was sorted the next day with the correct item delivered and the original taken away at the same time. I spoke to a lady called Wendy in the office who was so helpful in keeping me up to date on what was going on and sorting the issue. You don’t often get customer service that is so friendly and helpful nowadays so I thought I’d mention it! The items I ordered are of good quality and I would definitely use Eastbrook again!

Utilised own initiative to go that extra mile to achieve a great service happy customer

Very happy with the support team, spoke to Lindsay over the phone to explain what I was looking for and she requested some photos to identify the product, and I soon as I sent her the pictures she came back to me with a part numbers and where to order it from, and then Jake sent me images of both parts followed by advice on how to maintain it.
I’m very grateful to both Lindsay and Jake seven star all the way ⭐

Had a problem with some goods resolved within 24hrs
fantastic service

Spoke to Jake this morning and everything was spot on. The phone was answered quickly, Jake spoke great English in a dialect that I could easily understand. He was able to answer my question almost immediately and followed up with an Email containing some extra instructions.
All in all a very good and positive experience, so Bravo to you all and in particularly Jake.

Thank you

Mark

We bought a bath from Eastbrook 3 years ago ( via The Cotswold Bathroom Company). It had started to already turn yellow ( warranty 25/30 years). Two “engineers” were sent - I use that term loosely as they had not seen anything like this before and nor had they heard of bath resurfacing. Slightly worrying ?! However he did know a lot about cars.

Like other reviews here - they did their standard square polish test and were very excited to tell each other of the improvement. I, the customer could not see any difference.

Of course the standard response from Eastbrook is It’s to do with cleaning products, therefore external factors. I thought these baths were “ manufactured to the highest of standards” as their blurb says. I do not use bleach, no abrasive products, harsh chemicals.

I use the bath occasionally, no bath oils and have no kids. Hardly fit for purpose. It’s a bath - not a lace tablecloth!

I expect the standard reply on here from Eastbrook but am not surprised to see others having the same problem. Word gets around. Of course, Eastbrook have a narrative they want to stick to so they don’t have to take any responsibility.

Would not recommend this company at all.

I had an issue with some missing fittings from a bathscreen . I dealt with Jake and he was very responsive , great communication from him too and got me the parts out next day apart from the caps which he got to me the day after as they weren't in stock .
Very Happy customer here :-).

We chose the Eastbrook shower panels when we fitted our bathrooms for their reputation for quality products, taking comfort in their 10 year warranty offer. However 5 years after installation, our shower panel shattered - installation absolutely fine and still intact, no one in the room at the time, clearly a manufacturing defect. However Eastbrook have refused to honour the warranty despite being well within the 10 years.

Service is appalling and the quality is not just poor it's downright dangerous. Definitely wouldn't use again or recommend.

I should also say we had a shower door fail similarly a few years ago purchased from Lakes Showers who offer a lifetime guarantee. Turned out it was down to a problem with the installation but Lakes sent an engineer and replaced it no questions asked. I’m shocked at the difference in service from Eastbrook particularly given this could only have been caused by a defect in the glass. I’ll be choosing Lakes for a replacement and going forward.

Extremely disappointing experience with Eastbrook. I reported what appears to be a manufacturing fault with my bath, yet they refused to replace it or provide a proper remedy. Instead of standing behind their product, they chose to minimise the issue by polishing a tiny test patch while leaving the wider problem unresolved. Their aftersales service and complaint handling have been poor throughout. I have been left with stress, wasted time, and a bath that is still not right. Based on my experience, I would not recommend Eastbrook to anyone expecting proper customer care or accountability when things go wrong.

Do not buy from those clowns.

Purchase a cistern from Eastbrook,
It has a faulty inlet valve, contact my supplier they said Eastbrook is passing the buck and said my supplier has to do it . IE contact Thomas Dudley and organise a replacement!!!

This the second time we have had a problem with stock supplied by Eastbrook and they did the same, not interested in sorting any problems out just Parm you off to the manufacturer or other suppliers .

When you phone them there just NOT interested.
This is why we put all their catalogues in the bin I suggest you all do the same.

We are bathroom installers I will not be using Eastbrook ever again I will make sure my clients don't use them.

Your better off going to Victoria plumbing there customer service is excellent , they replace parts and sort it out in house.

Still waiting 3 months after I told them my shower tray had split. Photos supplied. Suggestion it might be installer error so they want to come and see. Great. I'm still waiting. I've researched this tray and states" can be installed using the appropriate leg and panel pack for ease of fitting"
That's what was done . Approx 2 and half years later...
Might be a 30 year guarantee but that's worthless if they just wait long enough that you replace it yourself. Which by the way I haven't we just straddle the gap waiting for your call or a replacement.

Hi, We purchased a £636 Winterbourne shower through Eastbrook in September 2023. In October 2025 the shower cartridge has failed. We found there is a THREE MONTH LEAD TIME ON ANOTHER ONE FROM CHINA. Furthermore, THIS IS THE SOLE SUPPLIER! We placed an order via our merchant as you cannot buy direct as Joe Public. Hey, ho, Eastbrook lost the order. Luckily I chased it up shortly afterwards and the merchant phoned Eastbrook who put the order on. THEN, whilst the part was due in 23rd January it has now been delayed until 6th March after a three month wait. We simply cannot ask our tenant to wait any longer to fix their shower; they have already patiently waited for three months! We will have to fit a new shower and throw away the USELESS Eastbrook shower. Please DO NOT DEAL WITH THIS SHOWER OF A COMPANY!! ( I TRUST YOU LIKE THE PUN!) AS OUR MERCHANT SAID IT IS AMAZING THEY ARE IN BUSINESS OR MORE LIKELY THEY KNOW SOME PARTS WILL FAIL BUT BECAUSE THEY ARE EXPENSIVE THEY CAN JUST FOB US OFF AND FORGET THOSE FAILURES WHEN THINGS GO WRONG. THE CUSTOMER SERVICE HAS BEEN GOOD PARADOXICALLY BUT IT IS NO GOOD SPEAKING TO A WHOLE TEAM WHO CANNOT GIVE THE CORRECT INFORMATION AND WHO HAVE TO DEAL WITH A SITUATION WHERE THE SHOWER IS NOT FIT FOR PURPOSE AS YOUR CANNOT GET IMPORTANT PARTS.
Addenda in response to the justification you will find from Eastbrook….
This is what I find, post-Covid, to be very, very duplicitous, disingenuous and wholly unacceptable from Corporate British Management. They are seeking to justify a situation where they sell a hugely expensive, high-end shower-£636 no less. THEN, they only have one supplier for an important part that is integral to the satisfactory workings of that shower. They COULD, of course, like every other normal supplier, use a universal part but no for reasons best known to themselves, they use a sole supplier. THAT supplier also happens to be on the other side of the world, in China! Next, they do NOT carry stock, which whilst I understand the post-Covid business logic to not do so, does not, surely absolve them of the responsibility to have at least a bare minimum in their warehouse to cover any emergencies such as ours? They THEN ALLOW this sole supplier to have a three month lead time. HOW IN GOD'S NAME CAN YOU JUSTIFY THAT? I leave it to the readers but safe to say Eastbrook, like all other UK business concerns post-Covid, have no conscience about reasonability or fairness? Goodness me, such crass stupidity I have rarely seen. Even the merchant we used (we could not deal direct with Eastbrook) slammed the phone down on them when they tried to justify the three month lead time slipping to a four month one! The arrogance astounds me but hey-ho this is the Brexit/Post-Covid world is it not? What can we expect? Please, Eastbrook, do not try to justify this any more? You do not deserve to be in business!

We had our shower room re-done by our local Superdec early August 2023 which included an Eastbrook Biava dry element towel heater. unfortunately in November 2024 after only 15 months the switch on the heater broke & stopped working.
Superdec contacted Eastbrook who agreed to replace the towel heater as its covered by a 2 year warranty.
January 2026 after only 14 months this one has also broke (different problem this time) switch is illuminated but no heat output.
Superdec contacted Eastbrook who requested photos from us to see where the heater was situated & if there were any outside factors effecting it.
This replacement is 14 months old &
They've replied saying it only has a 2 year warranty from purchase.

The product & aftersales service is appalling.
Avoid & look elsewhere.

Ordered a Thames radiator from a 3rd party delivered by Eastbrook. Was kept up to date all the way and delivered within 24 hours. Great product great service.

I purchase two Eastbrook radiators via a supplier one was badly scratched and was never fitted the other was fitted and developed a pin hole leak today (Christmas Day) 6 days after fitting whilst we were not in. This flooded our newly renovated hallway and stairs, blowing the plaster, brand new skirting wood panelling new flooring and new carpet which cost us £7k in total. Disappointed is a mild word to use - we’ve had to rip up flooring and underlay tear off the skirting and will have to redo all the hallway when we had brand new carpets fitted 3 days ago all through the house and will no longer match as won’t be same batch, Not great when you have saved for so long, have MS and about to have major surgery in 13 days time.

Do you not quality control your products???

Mirror. After 5 months hanging in bathroom, where it is designed for, two corners of their mirror showed signs of oxidation/desilvering. Also the clock adjustment function stopped working. Only showing correct time 6 months a year.
No cleaning products of any sort were used on the mirror.
Bathroom Centre Fife use this company to supply goods to their customers.