Dukascopy Trading Reviews 

Always have support. Including in Spanish

This company is great , fast and easy to pay money back, good spreads . My account manager i perfect whaever I need he helps immediately.
But You really need to know what You want , they do not care You as a baby.
For serious traders I strongly recommend

As a trader with an engineering background, precision, execution transparency, and capital security are non-negotiable standards for me. Dukascopy Bank SA delivers consistently on all these fronts.

Execution & Liquidity: Fast execution with tight, competitive spreads and minimal slippage across major markets.

Institutional Security: The peace of mind that comes with Swiss banking regulation and direct custodial safety.

Customer Support: Outstanding, professional attention from my Senior Account Manager, Edvards Peredistijs, who has always provided prompt, clear, and high-level support.

A dependable, top-tier environment for serious traders who value reliability and institutional-grade infrastructure. Highly recommended.

I am highly satisfied with Dukascopy; it is an incredibly safe institution to hold your capital.

Bear in mind that you are dealing with a regulated Swiss Bank. You cannot expect the same instant agility when opening demo accounts or managing multiple accounts in the same currency compared to offshore trading brokers. The reason is simple: you are dealing with a Swiss broker bound by strict rules and compliance regulations.

We all know you can open demo or new trading accounts with just a couple of clicks at any offshore broker, but that superficial agility does not apply here. The same depth applies to justifying the source of funds, compliance checks, etc.With that in mind, Dukascopy is a reliable and sufficiently agile platform to deposit your funds and trade through MT5 or any other supported software.The support team is exceptional, and I maintain frequent, seamless communication with my Account Manager.

In summary: Dukascopy is not a place where you deposit a few hundred dollars to trade solo, but it is an outstanding and highly secure destination if you manage significant funds and are looking for a rock-solid broker to deploy your capital.

Avoid Dukascopy — Unfair Limits, Excessive Fees, and Hidden Intermediary Deductions

My experience with Dukascopy Bank has been extremely frustrating. It feels like they are constantly looking for ways to charge you or restrict access to your own money.

-Strict & Unrealistic Limits: Standard Multi-Currency Accounts come with a ridiculous incoming limit of just €3,000 every 3 months, regardless of what you do or need.

-Misleading SEPA Withdrawal Fees: They advertise a flat €2.30 fee for SEPA transfers, but there is a major catch. If you want to withdraw your full balance, you end up paying significantly more—around €9 to €11 for €1,300. To actually get the €2.30 rate, you are forced to withdraw significantly less than your available balance (e.g., out of €1,390, you can only transfer €1,112.50 to avoid percentage-based charges).

-Forced SHA Charges & Missing Money: I transferred €1,112.50 (after paying their €2.30 fee), but only €1,102.50 arrived—€10 was missing. When I asked support, they claimed that for EUR withdrawals, it is impossible to choose OUR (sender pays all charges) and that all EUR transfers are forced as SHA (shared charges). They blamed intermediary/beneficiary bank fees for taking the €10. Yet, when I sent money directly to the exact same bank account from a different personal bank, it arrived in full with zero deductions. This happened 3 separate times before I caught on!

-Slow Processing: On top of all these hidden deductions and rigid fee structures, bank transfers take forever to process.

There are way too many hidden catches, strict limits, and missing money with this bank. I strongly advise everyone to stay away!

Very dissapointing customer service, non existent. I have been trying to close my account and withdraw my funds but nobody has responded to my request or emails. My account Manager does not respond to my emails. Please stay away from this company. They have very poor customer service. I will be launching a formal complain because of my negative experience with this company

The bank is like from stoneage, website does not work, customer support dont answer, you need to fill ludicrious amount of documents, quarterly limit set to 3000usd, for every little thing - does not matter what you want to do or transfer or pay with card - there is a fee. The bank is designed to drain money from you. Any thinking person would not trust his money. Dont deposit any money into this bank, the system is made to cheat you, scam you and to drain your money. They will fool you till the end. Dont trust only my word, read all the reviews on trustpilot and you will understand.

Unfortunately, this has been a terrible experience. I made an international transfer from Alinma Bank in Saudi Arabia to my Dukascopy account. The funds were withdrawn, all details were correct, and I had proof of the transfer. Yet Dukascopy rejected the funds without giving a clear reason. They referred me to an intermediary bank (Bankers Suisse) and gave unclear or incorrect transfer details, which caused confusion, delay, and unnecessary complications.

The error is clearly from their side — they refused to support direct transfers and insisted on complicated indirect intermediary steps. Their support was slow, unprofessional, weak, and lacked accountability. One of their staff even wanted to terminate my account without any valid reason, which made this experience even more frustrating.

Saudi Arabia is a globally recognized country, and I expected fair and transparent handling. Instead, communication was poor, explanations were vague, and follow-up was weak.

Now, after all this, I completed a new video verification process again, fully cooperated, answered in Arabic, and followed the required steps. I also sent a follow-up email requesting activation/opening of a multi-currency card/account with a $100 deposit.

As of May 19, 2026, I still have not received any proper reply, activation confirmation, or meaningful update from their side. After repeated transfers, verification, emails, and patience, I am still waiting.

⚠️ I strongly expected better support, transparency, and professionalism. Customers should not have to repeat verification steps, wait without clear answers, or face uncertainty after full cooperation. I hope Dukascopy improves accountability, communication, and customer handling.
Update – June 11, 2025

My application with Dukascopy was rejected again. What makes this more frustrating is that I strongly believe a major cause of this escalation started when I was previously given incorrect intermediary bank information by their staff, which created confusion, delays, and unnecessary complications in my case.

I reopened the process again, submitted my passport, completed video verification, and tried to cooperate fully, but my request was still rejected.

I am seriously questioning why deeper investigation was not done into the earlier mistakes and handling of this case. When incorrect support guidance can affect financial processes and customer trust, accountability matters.

As a customer, I am frustrated that repeated effort, verification, and compliance still led to rejection without solving the deeper issue behind this case.

Date of rejection shown in their notice: June 11, 2025.
Update – May 2026:

Dukascopy has now officially confirmed via their public Trustpilot reply that they chose to terminate the business relationship with me — rather than investigating or resolving the mistakes made by their own staff.

This response speaks for itself. Instead of accountability, they chose termination. Instead of resolution, they chose silence. A bank that ends a customer relationship to avoid fixing its own errors is not a bank that deserves your trust.

I will continue documenting this case across all platforms.

Abdullateef

I made a deposit using my own card, and up to this moment, the amount remains with a "pending" status. More than 5 days have passed, and I have not received any solution.

I sent all the required documentation and the proof of card ownership requested by the bank, but the verification process seems completely stuck. When contacting support via both the app chat and email, I only receive generic, automated responses stating that the responsible department is reviewing the case due to a "high volume of requests."

This lack of transparency and the delay in releasing my own money are absolutely unacceptable. I do not recommend this institution to anyone. Now I am left with the fear of losing my money.

Perfect and easy banking using experience and the management team very kind ! Strongly recommend for using and the support team very professional, the cryptocurrency p2p very secure and reliable! Let’s trade let’s make the world great!

2 months with frosen funds! They "checking" your money when probaly use it their schemes. Looks like they hate freelancers and prefer russian money from suspiciuos transactions in Russia.

Very expensive very slow , 2.7% of notices that’s the proof !
After 2 months I haven’t received my money back on my account from my deleted card because I’m Algerian . So they are not only racists but thieves .ythey only say u will receive your Money after 2/3 weeks . and can’t do anything because the cards are managed by other society , if this society wouldn’t refund u , Dukascopy can’t do anything . Its just a simple action ( from card to account ) 2 months and nothing . very veto slow bank and very expensive. you got to pay to receive money and after pay to put money on the card , and pay to take cash or bye something with card . u pay 3 times . Hhhh its a joke .

It's scam , I dont recommend to use this platform for trading . They took high spread . Commission. And every month they deduct money for each held positions . Not less than 303 usd for each positions . Means you are working just for them as employee and you will lose your money . Scam

Using their Banking services is extremely painful. Each transection requres approval, which takes days. even for transferring funds between own banks.

Modern and working like a clock app, I mean 911, opportunity to start to learn profitable CFD market and Forex.
I opened trading accounts for MT4 and Forex, and see near lightning fast reactions of the systems with personal manager. The Bank is paying special attention to security and integrity. SEPA works promptly. The Bank is responsive and requires structured communication.

Dukascopy Bank has been an absolute pain in the ass to deal with. The app feels extremely amateurish and badly put together, like it was built without any real understanding of usability or customer needs.

The restrictions are a complete joke. The limits are so low and so poorly handled that the whole service becomes more frustrating than useful. Instead of feeling like a real bank, it feels like you are constantly being blocked from using your own money normally.

On top of that, the transaction fees feel hidden and far too high for what this service actually delivers. Everything about the experience comes across as inconvenient, unclear, and unnecessarily restrictive.

Overall, this has been one of the most frustrating banking apps I have used. I would not recommend Dukascopy to anyone looking for a reliable, transparent, and user-friendly banking service.

After many months of use they started charging me a fee of 0,5% in outgoing transfers because my account is supposed to have a lot of movements. Of course if Dukascopy gives 0% interest rate people would move money to other accounts or investment platforms instead of leaving the money there.

The way they decide if your account exceeds the limits is opaque, so there's no way to stay below those limits.

They recently changed markup fees to exchange from euro to USD from 0.5 to 1.5% very sad as now I won't be able to utilise the conversion as too much loss just to convert....

Continue to be a great Broker. The JFOREX is very good platform to trade and the develop team always searching for improve the platform. Great job.

I am currently working with them to refund funds that I scammed out of. Once again it sounds to good to be true. They want me to pay a 2% processing fee to release the funds they say they have for me. I have lost a ton of money and can't loose a dime mere. Dukascopy.web is the site. Ugh! What do you think?