Anytime I call them always they answered very politely. Alex Hunt was one of the customer rep and he as fabulous, very professional, solve my problem. My first call was a long conversation with ge... See more
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Review summary
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My questions were always answered in a timely manner. I had a situation where my meds arrived and were hot, not cold as supposed to be. A claim was filed and a new shipment was sent quickly. Always fe... See more
Company replied
Micheal Spencer was an extremely helpful. He responded quickly to my call on a Sunday morning and not only confirmed information about a recent charge, he read through the email chain, quickly underst... See more
Thank you Tony for your excellent service. You not only found answers to all my questions, you helped me secure an affordable monthly fee for my NAD + I appreciate your excellence to go above and be... See more
Company replied
Company details
- Wellness Program
- Online Pharmacy
- Registered General Nurse
- Vitamin and Supplements Store
- Weight Loss Service
- Wellness Center
Written by the company
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals. Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient. Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way. At Direct Meds, your health journey is our priority.
Contact info
United States
- (888) 696-7176
- help@directmeds.com
- directmeds.com
4.6
Excellent
15K reviews
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From Start to Finish
From start to finish, their customer service is excellent. I love the way they followed up with me to make sure that my plan was working and they are monitoring for any side effects. They also made sure I knew about other products that can complement the program I am on and enhance my results.
4 September 2026
answered my questions
6 September 2026
Completed my request quickly and with…
Completed my request quickly and with great service.
6 September 2026
Kendrick Jones excellent service representative
Kendrick Jones Was very helpful and knowledgeable. He was kind and able to put me at ease. I was worried I made payment and I was not going to receive the medication. Thank you for having such kind helpful and knowledgeable attendants.
Much appreciated,
Wendy McCarthy
6 September 2026
Well first off the hidden fees
Well first off the hidden fees. They didn't tell me it was gonna cost 500 for 3 months. I thought it was 99. I would never have paid 500 I cant afford that. So yes there are hidden fees. Im not happy.
13 August 2026
Unprompted review
Kendrick helped me understand the billing.
Kendrick helped me understand the shipping/billing cycle for my account. The billing amount for my account was also explained. I was confused with the text message I received saying I had a 20% discount if ordered before Labor Day, which was more than my original contracted amount. He straightened me out.
6 September 2026
Customer service listened to my…
Customer service listened to my questions and responded kindly
6 September 2026
The Customer services is awesome
The Customer services is awesome, friendly staff support and quick response in case of any questions regarding the service or the products
6 September 2026
Quince made it easy
Quince made it easy to get to my portal. I love doing business with you.
6 September 2026
Kendrick was very pleasant and helpful
Kendrick was very pleasant and helpful. He resolved my problem accessing my medical intake form and updated my on my next shipping date.
6 September 2026
Tessa Davis answered all my questions
Tessa Davis answered all my questions. She was very helpful.
5 September 2026
What a disappointment
The communication with the company was good. I received the medication within a reasonble time. I have taken it for a month and have ost NO weight--not even a pound. I took it as directed in good faith but am very disappointed.
5 September 2026
Unprompted review
It is too difficult to contact medical…
It is too difficult to contact medical personal
5 September 2026
Help Always Available
What made me feel comfortable in this day and age there is always a human to speak to and ready to offer help whenever needed. I appreciate that more than anything else.
10 July 2026
Unprompted review
The staff who assisted me were very…
The staff who assisted me were very helpful and patient with me to acquire the data and information that was needed from me to purchase the product I wanted to purchase. They used teamwork to accomplish the task, and I thank them very much. All I need now is to get the product in my hands, I paid for it and need to see it delivered.
5 September 2026
Great customer service
QUINTON RAGNAROK assisted me with my questions. He was polite, efficient, and knowledgeable.
I also liked that I received assistance within a minute of being put on hold. Not bad!!
5 September 2026
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