DSV (f.d. Schenker) Sverige Reviews 

I sent a parcel that was lost in transit. That happens sometimes no big deal! the problem is that it has been almost 3 months now and I still have not been compensated. For that reason I have decided to no longer use their services even-though I use to send with them almost daily. It important to know that when the unfortunate things happens you will receive help.

Spoke with Stefanie in customer support. She was extremely patient and took the time to explain everything clearly. Her accommodating attitude made the entire process smooth and pleasant.
Excellent customer service. Thank you.

Delivery was fine but we never recieved the lock and bag for the scooter that we paid for. This is the suppliers fault and not the delivery company

Slow. Very little information.

Absolutely not recommending DB they absolutely completely damaged my freezer, delivery person very rude and my product damaged, Delivery person handles products not at all acceptable.

Last 5Km took many days and I needed to spend 30min on phone with them. They ask “how you want the delivery”, lost the reply and didn’t reach out again

Leia, who I spoke to on the phone to schedule a delivery appointment, was very friendly and helpful.

The packages were left at the open gate, 500m from the house. The driver did not bother
- to drive that 500m to get me my parcel
- to call me to tell me the parcels were there.
He did put a pallet up so he could put the parcels on it. It would have been easier to drive the driveway...
And so I was left waiting at home... And of course, it did rain before I got to the parcels...

The delivery occurred shortly after the item I purchased was ready to be collected. The delivery driver contacted me to advise that he was on the way. He brought the package right to my apartment, and left it exactly where I asked him to. He was polite and helpful.

Perfect! Thank you for the excellent delivery experience!

Gave me a call when he was outside which l appreciated and unloaded the item for me as it was large and heavy! Nice and friendly

I had made a misrake and contacted the customer service. Luckily Markus helped me, he was efficent and nice
Great service.

So far Schenker has managed to destroy one half of shipped items, have refused to hand over the second part on 13th, where I was at the terminal to pick it up. As I clearly stated at that time, I was there to pick if up because I was out travelling the following week. I even had to contact the seller to tell them to contact Schenker to find a solution. Why Schenker didn't call the seller to tell them that they made a mess of it, is beyond me.

Then last week I was threatened with additional costs for storage and potential return shipping. As already clearly said, I was not home last week and even had shorten my travel to be home to receive the package that then wasn't delivered.

It have been the most incompetent shipping experience I have ever experienced, and it is not over yet.

So far I have spent more than 2 hours on the farve, and I usually bill 1100 sek an hour som I consider this as a loss of 2200 sek plus I still haven't the full shipment. What a joke

The farce is still not over, after the "customer support" at DSV/Schenker replied back I am now supposed to get my supplier to track the package, which DSV/Schenker "lost" (It is located in the distribution center in Malmö) where it has been all time. I am now at a point where I dont care anymore, but this is definently a case story for the media and I will make sure it will be spread in all possieble media. I can only warn all against shipping anything with DB Schenker/DSV

I got the message that the package its delivered at the door , after 1 hour i came home and no package was delivered , i sent an email no response… the phone it’s of course a long cue or mostly closed.

My goods got damaged twice and no refund or acknowledgment was made, and when I called to complain tje customer representative hung up on me.

I found her quite supportive in tones, and also helpful in her possible ways .She also kept trying until I reach to my expectations...

Spoke to a lady at customer service, she located the package and gave me more details= happy customer

I had an issue with a hard to find delivery location, Elise on the chat has help me provide the driver with GPS coordinates to assist with finding the location. They were very clear in how they could help.