Takes to long. If you have a business and need to work to certain dates don't use them. They will let you down. 2 weeks is already to long, then they don't even deliver in the 2 weeks. It's 2 ord... See more
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See what reviewers are saying
Expédition rapide après passation commande sur site ... Intervention efficace du service client suite difficulté à retracer le colis en point retrait ...
Good product and exactly as described,well packaged and delivered rapidly. Excellent raport of quality and price, would definately use Domomat again.
simple et efficace bon rapport qualite prix expedition super un peu long pour la corse
Company details
- Electrician
- also in
- Air Conditioning Store
- Boiler and Heating Service
- Lighting Store
- Plumber
- Security Equipment Store
Written by the company
Domomat, votre partenaire pour des installations électriques et de bricolage réussies ! Depuis 2013, Domomat s’impose comme un acteur incontournable du e-commerce en matériel électrique et bricolage. Notre mission : vous proposer des produits de grandes marques à des prix compétitifs, avec un service client à la hauteur de vos exigences. Professionnels du bâtiment ou particuliers passionnés, vous trouverez sur Domomat plus de 50 000 références pour équiper, rénover ou optimiser vos installations. Électricité, chauffage, éclairage, domotique, plomberie… Nous sélectionnons avec soin des produits performants et conformes aux normes en vigueur, issus de fabricants de renom tels que Legrand, Schneider Electric, Atlantic ou Thermor. Chez Domomat, l’expérience client est au cœur de nos préoccupations. De la commande à la livraison, notre équipe basée en Haute-Savoie vous accompagne avec des conseils techniques et un service après-vente réactif. Grâce à notre stock maîtrisé et notre logistique optimisée, nous expédions chaque jour des centaines de colis dans toute la France et à l’international. Faciliter vos projets, vous faire gagner du temps et vous garantir des solutions adaptées, c’est notre engagement au quotidien. Parce que bien s’équiper ne devrait jamais être compliqué, faites confiance à Domomat pour vos achats en ligne en toute sérénité.
Contact info
30 route de Rumilly, 74540, ALBY SUR CHERAN, France
- 0450605635
- contact@domomat.com
- domomat.com
3.8
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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never recived deliverry
never recived deliverry. waiting for 9 days. does is take that long in the same country?sending e-mails twice, calling, nothing works. no answers.
29 January 2026
Unprompted review
Reply from Domomat
Bonjour,
Nous sommes sincèrement navrés de lire votre mécontentement concernant les délais de livraison et le manque de retour de notre part.
Cependant, malgré nos recherches approfondies, nous ne parvenons à trouver aucune commande correspondante avec les coordonnées liées à votre profil Trustpilot (nom, prénom ou adresse e-mail), malgré nos sollicitations via la plateforme pour obtenir plus de précisions.
Pour que nous puissions vous assister et comprendre la situation, pourriez-vous nous contacter directement par e-mail à l'adresse contact@domomat.com en renseignant bien votre numéro de commande svp ? Cela nous permettra d'identifier immédiatement votre dossier et de vous apporter une solution concrète.
Dans l'attente de votre message,
L'équipe Domomat
Takes to long
Takes to long. If you have a business and need to work to certain dates don't use them. They will let you down. 2 weeks is already to long, then they don't even deliver in the 2 weeks.
It's 2 orders. I made the mistake of ordering again. This time it's almost more than a 2 week delay. Job is standing still, only get some automatic email. Come on
27 April 2025
Unprompted review
Reply from Domomat
Cher client,
Nous regrettons d'apprendre que nos services n'ont pas répondu à vos attentes. Pour nous permettre d'analyser votre situation plus en détail, pourriez vous, s'il vous plaît, nous transmettre votre numéro de commande ?
Cordialement,
L'équipe Domomat
Phishing Emails
I've never heard of this company, but I've received two phishing "late invoice" emails in the same day. One email is asking for USD $245.50 and the other is asking for USD $1245.50. What the heck?! I reported them to my email provider.
23 October 2024
Unprompted review
Reply from Domomat
Dear madam,
We sincerely apologize for the inconvenience and concern caused by the recent phishing emails you received. We understand how alarming this can be, and we want to assure you that we are taking this matter very seriously.
Unfortunately, yesterday our company was the victim of a hacking incident. As a result, thousands of phishing emails were sent out using our domain name and email marketing software. We are currently working diligently with our IT team and partners to understand how this happened and to implement measures to prevent such incidents in the future.
We deeply regret any distress this may have caused you. If you have any further concerns or questions, please do not hesitate to contact us directly at contact@domomat.com.
Thank you for your understanding.
Best regards,
Domomat Team
Absolutely appalling
Absolutely appalling! Ordered goods, including a "free" gift which increased the total value of the order (not responded to my query on this issue), over nine days ago and still not received my goods, despite their depot only being 4 hrs away.
Their contracted courier has had the goods sat in their depot for 5 days but no other information is available on their awful tracking site. Customer services are useless.
Can't believe they have the nerve to charge for delivery
5 December 2023
Unprompted review
Ordered an in stock part, never received
Ordered an in stock part 2 february. Didn’t receive anything. Emailed in End of February received a new date 16 March. It’s now 30 March still not received anything. Don’t use this company.
30 March 2022
Unprompted review
Reply from Domomat
Bonjour cher client,
nous sommes navrés pour le désagrément occasionné.
Lorsque vous avez passé la commande, le produit était indiqué en expédition sous 1 à 2 semaines. Malheureusement, le contexte actuel fait que le fabricant n'a pas été en mesure de nous donner une date de disponibilité pour ce produit.
Suite à votre demande, nous avons donc procédé au remboursement de votre commande.
Avec toutes nos excuses,
Cordialement,
L'équipe de Domomat
-----
Hello dear customer,
We apologise for the inconvenience.
When you placed your order, the delivery delay on the product was set as 1 to 2 weeks. Unfortunately, given the current global situation, the producer wasn't able to give us a proper availability date for this product.
After you requested it, we refunded your order.
We hope you'll accept our dearest apologies
Kind Regards,
Domomat's Team
Tres bon service
29 November 2020
Service impeccable
23 September 2020
Unprompted review
Reply from Domomat
Bonjour Nicolas Massoni.
Merci pour votre confiance. C'est toujours un plaisir d'avoir des clients satisfaits.
À bientôt sur Domomat.com !
L'équipe de Domomat
impeccable !
1 April 2020
Unprompted review
simple et efficace bon rapport qualite…
simple et efficace bon rapport qualite prix expedition super un peu long pour la corse
29 November 2019
Unprompted review
Tres bon site
12 November 2019
Unprompted review
Excellent service !!!!
19 September 2019
Unprompted review
DOMOMAT did not dissappoint!
Good product and exactly as described,well packaged and delivered rapidly. Excellent raport of quality and price, would definately use Domomat again.
21 May 2018
Unprompted review
Site au top !
Site au top !!
Interlocuteur super!!!
Je recommande vraiment
25 April 2018
Unprompted review
ras impeccable
23 February 2018
Unprompted review
Merci au service technique
Merci au service technique, très efficace et solide
1 January 2018
Unprompted review
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