Guns.com Reviews 

4,059
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 991 reviews, most reviewers were somewhat happy with their experience overall. People appreciate that the platform is simple to use, making it easy to find and purchase desired firearms without complications. Buyers frequently point out that the shipping process is remarkably fast and transactions go smoothly from start to finish. However, some reviewers were not happy with product conditions or unfulfilled promotional offers. A few individuals experienced frustrating encounters when trying to fix order problems, noting that customer support failed to respond or resolve issues. Others reported receiving damaged items or noticing that some expected components were missing upon delivery.

What people talk about most

Product

Consumers find product to be ambiguous, experiencing a mix of satisfaction and severe frustration. While some... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipping is consistently fast and... See more

Order

Clients share ambiguous opinions on order processes, reflecting starkly contrasting experiences. While many... See more

Price

Reviewers mention ambiguous feedback about price, with many highlighting great deals and lower costs compared... See more

Website

Reviewers highlight ambiguous aspects of website, with some praising the platform as very easy to use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly a good experience ...disappointed with product, as rifle stock had two cracks, had to buy a new stock.original owner did not disclose this problem.

Rated 3 out of 5 stars

I liked everything except the magazine is very difficult to retain the retention spring while loading the BBs. I'm leaning toward the Pietro Bereta for my go to practice. Am I missing something?

Rated 5 out of 5 stars

Very good experience. I have used several other online gun sellers but never had used Guns.com. For me and this transaction I give it a solid five stars. Site and system was very easy to use. Ruge... See more

Rated 5 out of 5 stars

I had a great experience with Guns.com I purchased an item on a Sunday and within a week I was picking it up at the local FFL dealer. Did I mention I received a free suppressor based on my purchase.... See more

Company replied


Company details

  1. Gun Shop
  2. Ammunition Supplier
  3. Hunting Store
  4. Online Marketplace
  5. Outdoor Sports Store

About Guns.com

Written by the company

Guns.com is the most trusted place to buy and sell guns online. Shop new and used guns as well as ammo, mags, gun parts, hunting supplies, and more. Browse the largest selection of handguns, rifles, and shotguns for purchase online through proper regulations. Find popular AR-15 Rifles For Sale. Enjoy free shipping on certified guns and accessories over $49. Sell your firearm through our "We Buy Guns" program, offering free quotes along with quick payment and easy shipping.

Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(4,059)

958 reviews in the last 12 months

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Rated 5 out of 5 stars

Simple and Straightforward

The purchase process was simple and straightforward. I was able to find the gun I was looking for, to enter a payment method, and to locate both of the FFLS I use for shipment- a part of online ordering I have found rather cumbersome with other websites. The gun arrived well-packaged, on time, and in good condition. I certainly feel confident about ordering another gun from here. Thanks!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Bought an LWRC M6, Glock 22 Gen 5 and a G27 all within a week or 2. Everything went flawless, a great experience. The guns were as shown and in great condition. Shipping went well and fast to the gun dealer. Definitely recommend Guns.com

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Not trustworthy

My friend purchased a supposedly certified 300 Winchester magnum, went to sight it in and couldn't even hit the 30 yard target as it turns out it had a cheap muzzle break on it and the bullet was hitting it. I think the seller should have disclosed this and whoever certified it should have noted this flaw also. My friend emailed Guns.com hoping to at least get a partial refund but because he had to work and didn't have a chance to fire it til past their 7 day warranty, they just said your out of luck. What great service toward a veteran. Seems to me anyone can sell a piece of worthless junk on their site as long as they get their cut and they consider any rifle put together certified. We will be sure to let everyone we know not to use your site. Your mission is not exceptional customer service but to take advantage of hardworking people and you have no integrity by selling junk. He took it to a gun shop and they told him what was wrong with it. BUYER BEWARE!!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Above and beyond. Wasnt quite sure what to expect. Site came up in a google search and gave it a shot. Items were shipped to my FFL and to a T how it was described. Will be using this site more

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a fn 502 about a month ago

I purchased a fn 502 about a month ago. The process was extremely easy. I was kept I formed every step of the way. Delivery to my local FFL was quick and seamless. Everything was there as advertised, no hidden costs.
I’m pretty certain that this was the smoothest purchase I’ve ever done on line. Also, the fn 502, is one of the best feeling, best shooting, pistols out there. I originally wanted the Taurus TX22 but prices were inflated due to availability. I’m so glad about that. I love this pistol. Guns.com is the place to find and buy all things shooting.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

I would never buy another firearm from…

I would never buy another firearm from guns.com
First off they dont reply to emails. Theres a phone on their website, like you can call them and complain or ask a question. I am out 100 dollars because they sent me a rifle that was so broken Helen Keller could see it. If you send them an email with 4 questions. They may or may not respond at all. I have 5 emails with no replies. And if they do answer, they may answer 1 of the 4 questions. Its like I am beneath their time. Use a company that cares about their customers. This company is horrible.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I was searching for a particular pistol…

I was searching for a particular pistol that was out of stock at most dealers and prices were very inflated at those in stock dealers. When I looked at Guns.com I was able to find what I wanted within a minute at a reasonable price. The buying process was quick and easy and shipping to my local FFL was accomplished in a timely manner.
I will again be utilizing Guns.com for future purchases.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Ive been trying to buy a shotgun from…

Ive been trying to buy a shotgun from this website. The only form of communication is via email and it takes days to get a response. I was interested in a used shotgun and asked for detailed photos since the ones posted dont show much detail on common wear areas. As soon as I stated I was interested in buying the gun, they raised the posted price, I still dont have ptotos 10 days later. Dont waste your time with this outfit. The other game they play is they make it sound like you can return the gun if you dont like it , but the small print says there is a 15% restocking fee, and the buyers refund will also have the original and return shipping deducted. which for this gun would be over $600 meaning most people wont return the gun , more marketing BS

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I made an offer on a used .270 T3X and…

I made an offer on a used .270 T3X and it was accepted within hours. Great communication throughout the entire transaction. Gun arrived on time with no issues. Gun is like new! I don’t see any indication the gun was ever used. Extremely satisfied with the entire experience. Already have my eye on my next purchase!

15 August 2026
Unprompted review
Rated 3 out of 5 stars

The buying experience was terrible

The buying experience was terrible. The return/refund experience was very good. The firearm I purchased from you shouldn’t have ever left your premises. It was an obviously defective weapon. Thanks for understanding the situation and giving me a full refund.

3 August 2026
Unprompted review

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