I live in Australia and I use Gift Loft to sent a birthday present to my Mum in Auckland every year. She absolutely loves the gift baskets. I think they are good value and the communication throughout... See more
Company replied
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Gift Packs Acceded expectations, also were delivered in top condition, our daughter in law was thrilled so, as a belated birthday gifts the in-laws and Nana have been redeemed. Also we are able agre... See more
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AMAZING Service!!! Arranged a gift hamper for a friend in Mangawhai via email/website from Melbourne Australia. Karina was beyond helpful and happily returned my emails promptly even after hours. She... See more
Company replied
First all they received my order on Friday but did not dispatch it until Tuesday and the person did not receive it until Wednesday. They should not mention same day delivery if it takes them 4 days. S... See more
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Company details
Written by the company
We are passionate about NZ products and delicious artisan foods - every gourmet food is taste tested before we select it for our gorgeous food hampers. We are a small family-owned & operated business based in Auckland, New Zealand. We love all things beautiful and fashionable and hope that our selection provides the perfect gift or gift idea for you.
Contact info
Mount Wellington, 1060, Auckland, New Zealand
- info@giftloft.co.nz
- giftloft.co.nz
4.8
Excellent
274 reviews
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Everything went through easily and it…
Everything went through easily and it worked well . The gift was good quality and just what we wanted .
11 February 2026
Reply from The Gift Loft
Thank you for sharing with us April, we were delighted to assist you with this special gift. We are so glad to hear the gift suited your requirements. We hope to assist you again in the future. The Gitt Loft Team
Sent too early
It is a great way to be able to get something nice sent to your family overseas for their birthday. However, I wish I hadn't ordered it so early as it was sent out almost immediately even though I chose the date near to the birthday so it was a month early. He was very pleased with the item though and as I haven't been able to see it I can only take his word for that. However, I thank them now for taking note of my review so well and replying to it kindly.
10 February 2026
Reply from The Gift Loft
Thank you for your honest feedback, Iris. We were delighted to assist you, perhaps a little too enthusiastically. We are sorry for the early delivery and thanks for bringing this to our attention, we are reviewing the process with the team. While it may have been an unexpected early surprise for your gift recipient, we’re glad to hear it was warmly received. We hope to assist you again in the future. The Gift Loft Team
Reply from The Gift Loft
Thank you for your kind words Sarah, we were delighted to assist you with this gifting experience. We look forward to assisting you again in the future! 🎁
Easy to navigate website
Easy to navigate website. A good choice of products. Delivery is to be commended as it’s always on time.
12 October 2025
Reply from The Gift Loft
Thank you once again for choosing to shop with us, Mary. It’s always a pleasure to help you find the perfect gifts. We’re thrilled to hear that our website, products, and timely delivery meet your expectations. A happy customer = A Happy Gift Loft Team - thank you
A company that really cares! ❤️
The gift basket was perfect! There was so many options, something for every occasion. The company followed up on all my requests and even let me know that the delivery had been done!
14 October 2025
Reply from The Gift Loft
Thank you for your kind feedback, Helen. We're committed to delivering thoughtful service to our customers and look forward to supporting your future gifting needs. 🎁❤️
The gift was sent to my niece after…
The gift was sent to my niece after surgery and the reports back were it was well presented and a lovely surprise - the loaf is delicious
3 September 2025
Reply from The Gift Loft
🥰Thank you for your review Sandra! We are delighted the Auntie Jodi's Gingerbread Loaf was enjoyed - it's a favourite morning tea option and it smells so good coming out of the oven. We hope to assist you again when the next gifting opportunity presents itself.
Reply from The Gift Loft
Thank you, Shabeen, your kind words mean the world to us. We're passionate about what we do, and it brings us so much joy to know our gifts were received with such appreciation. We hope to assist you again in the future. :)
Very good service to use from UK to get…
Very good service to use from UK to get presents delivered in New Zealand
20 August 2025
Reply from The Gift Loft
Thank you, Duncan! It was a pleasure assisting you. We absolutely loved your choice—the jute picnic hamper is a crowd favorite and always a hit! We look forward to assisting you again sometime soon.
Slow and overpadded
1. Too much padding, not enough gift.
2. Get a new courier. I ordered the gift on 17 Aug. It arrived on 21 Aug but the courier didn't ring our front doorbell or text or email, just left a card on the front porch. When I went to re-schedule delivery, they couldn't deliver until 25 Aug, the day of the birthday and 8 days after the order. Not good enough
17 August 2025
Reply from The Gift Loft
Hi Pat, thank you for taking the time to share your feedback - it is appreciated.
We can confirm your order was received on August 17, with a preferred delivery date of August 21. To meet this request, as you have noted, a delivery attempt was made on the 21st. At time of delivery there appears to be insufficient communication from the courier, which will be included in our review of supplier services. Thanks for bringing this to our attention.
The customer service was outstanding
The customer service was outstanding. I wanted to swap out one of the items in a gift basket, so emailed support. Straight away I got a reply, and said they would watch for my order and swap as requested. Everything was so easy. The basket itself was wonderful, and my daughter was delighted. Overall, a lovely shopping experience!
11 August 2025
Reply from The Gift Loft
Thank you Barbara, it was an absolute pleasure assisting you, and we are delighted to know your gift-giving experience was so positive. Your lovely feedback is deeply appreciated, and we sincerely look forward to the opportunity to assist you again in the future. PS we are so happy to hear your daughter was delighted with the gift you chose, it's one of our teams fav gifts too! (even with the choc swap out)
Brilliant service, thank you!
Absolutely fabulous service received from The Gift Loft.
Couldn't believe my order was delivered on the day requested and beautifully packaged.
I would recommend this company to anyone who is looking for that something different for a person who's hard to buy for!
29 July 2025
Reply from The Gift Loft
Thank you so much for your kind words, Jane! We're thrilled we could help make your gift-giving experience special. 🎁 It was a pleasure assisting you, and we look forward to helping you again in the future!
Reply from The Gift Loft
Thank you Lorna, we were delighted to be able to assist you. Thank you for using our gift giving service. We hope to assist you again in the future. 🎁
Great service and delivery was on time…
Great service and delivery was on time and excellent. Thank you Gift Loft.
27 July 2025
Reply from The Gift Loft
We're so glad to hear you're happy, Lono! Thank you for choosing our gift-giving service—it was truly a pleasure to be part of your gift-giving experience. We look forward to helping you again whenever the occasion calls for it. 🎁
Friendly and helpful, good service
Friendly and helpful, good service, item delivered promptly and in good condition. Thank you.
20 July 2025
Reply from The Gift Loft
It was an absolute pleasure assisting you, Martin. We look forward to helping you again in the future! 🎁
"Spirit Lift"
I live in Canada so had no prior knowledge of the quality of this Company*s product.
I wanted a little "liff me up" gift for my Granddaughter who was going through a rough patch at school.
She was absolutely delighted with it so many thanks for the effort made in presentation & quality.
Your service was excellent .
18 July 2025
Reply from The Gift Loft
It warmed our hearts to hear that the gift brought some joy to your granddaughter. It's moments like these that inspire and motivate our team to craft meaningful gifts that make a difference. We’re delighted that the presentation and quality met your expectations, especially coming from afar with no prior experience with our products.
Sending warm wishes all the way to Canada—thank you for trusting The Gift Loft with such an important gesture. It means the world to us!
Lovely hamper
Lovely hamper. Arrived on time. My mum loved it. Have just ordered another 1 for my mother in law
15 July 2025
Reply from The Gift Loft
Thank you so much for your lovely feedback, Cindy! You've truly brightened our day at The Gift Loft. It was such a pleasure to receive your first order, and knowing the hamper was so well received means the world to us. We're incredibly grateful for your trust in choosing us again for a second delivery—it's always a joy to assist you! 🎁
What a terrible company
What a terrible company, I ordered a gift for my son paid for postage they told me ,it said 7_14 day delivery and on day 14 they send email saying I need to pay another additional $24 American dollars, that's about $40 Au I had already paid over $50 postage , they have now cancelled my order im now weighting refund, and my son has no birthday gift disgusting way to run a business
24 July 2025
Unprompted review
Reply from The Gift Loft
Hi Sarah, it appears you have reviewed the wrong business - we have notified Trust Pilot of this inaccurate review. We never charge additional courier charges and are based in New Zealand. Please double check which business you are reviewing and send the review to the correct business. Thank you.
Le Creuset Stackable Ramekins & Chocolate Mousse Dessert
A lovely gift and great value including fast delivery made this online order special
4 June 2025
Reply from The Gift Loft
We appreciate your review - thank you for letting us assist you on this gift giving occasion. The Le Creuset Ramekins are our teams favourite gift too! So stylish + sweet treats, all the good things!
Brilliant customer service
My original gift went missing and they kindly replaced it gift wrapped.
This is an act of kindness and is very much appreciated
24 August 2024
Unprompted review
Absolutely wonderful experience
The shopping experience was easy and straightforward. What really impressed me was the feedback from the company. I could tell that they were passionate about providing a wonderful experience for customers.
The gift arrived on time, the packaging was beautiful and clean and it even smelled phenomenal.
I would truly suggest this company any day of the week!
3 January 2024
Unprompted review
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