My order was accurate and the perfume products appeared to be 100% genuine which is wonderful. Delivery was delayed due to ink on the address label being 'lifted' by packing tape placed over the top o... See more
Company replied
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Frankly, the last order was missing one bottle instead two bottles. May be is a human errors. Except from that your company has been a great company to me and my family.
Company replied
A+++ I love Gift Express. I buy a lot if perfumes. They Often have the lowest price on perfumes. They are authentic. The have an excellent selection. Quick shipping. Couldn't ask for better:)
Company replied
Quick delivery courteous reply . Helpful when I questioned the actual delivery. I was actually off the mainland when I made my order and couldn’t respond because I hadn’t actually received my package... See more
Company replied
Company details
About GiftExpress
Written by the company
Giftexpress.com is a New Jersey-based online brand-name fragrance retailer founded in 2016. Since then Giftexpress.com has delivered quality products, at competitive prices with outstanding customer service. We are family-owned and operated by a group of passionate individuals who are dedicated to providing you with a smooth shopping experience.
We are one of the largest online discount fragrance retailers that specialize in the sale of genuine brand-name fragrances for men and women.
We stock over 5000 genuine brand-name fragrances.
We never sell knockoffs or imitations. If you are unhappy with an order for any reason, send it back for a full refund.
Are our perfumes authentic?
Written by the company
- Are our perfumes authentic?
- All our products are 100% original and new. The perfumes are bought from manufactuers or authorized dealers and comes in a manufacturer original packaging.
- Why the perfume prices are cheaper as comparred to any big retailers.
- We believe that fragrances are every one need. Every person wants to smell good. The problem is that at big retailers perfumes prices are very high. In order to tackle this problem we started buying products directly from manufacturers or authorised dealers in bulk and this helped in keeping the cost low. Moreover we do not have expenses of a big retailer so we pass on the saving to our customers.
- We are Google Trusted Store.
- We are Google Trusted Store.
Return Policy
Return Policy and Free Shipping
Return Policy:- Customer satisfaction has been a #1 priority for us. We stand behind every product we offer.
We accept returns within 30 days of receiving your order. All merchandise must be returned in its original condition. We will charge a 15% restocking fee for any merchandise that has been opened. We are not responsible for the shipping cost to return an order.
Click Here to visit our website for complete return policy.
SHIPPING INFORMATION Any orders placed on the weekend will ship the following business day.
FREE U.S. Shipping on orders over $69.95, otherwise shipping is $7.95.
Orders shipped through Ground Shipping take 3-5 business days (Excluding Weekends and Holidays) to arrive. Orders are shipped via USPS and UPS.Click Here to visit our website for complete shipping policy.
Contact info
3775 Park Avenue #5a, 08820, Edison, United States
- 1.844.800.6161
- info@giftexpress.com
- giftexpress.com
3.8
Great
22K reviews
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Ordered products arrived…
Ordered products arrived epromisedxactly as detailed. Good discounted price
17 August 2026
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
I am very disappointed on my purchase
I am very disappointed on my purchase, the product I ordered was not Authentic, it smells like diluted water. I know the brand I always used. That’s why once I opened one of them and sprayed in the air, there’s tiny smells.
I know then it wasn’t the original. I am very familiar on this particular perfume, because I have been using it for a while. Also the way for me to be refunded is to ship the merchandise with me paying the shipping. This is my first experience that I have to pay the shipping to return. In some of my experiences they email me a return shipping label. All I need to do is to drop it to any carrier they assigned me.
One thing for sure I will never shop here again, especially after this experience with a product that was not what the brand smells like. Sad this is my first time shopping here and also be my last.
22 July 2026
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. This is an uncommon occurrence, and we take your concerns seriously, as they help us identify areas for improvement.
We would like to assure you that all of our products are 100% genuine and authentic, and we stand behind the quality and authenticity of the products we sell.
However, if you are not satisfied with the product for any reason, you are welcome to return it to us in its original condition. We have already emailed you a prepaid return shipping label for your convenience. Kindly use the provided label to return the item to us.
Once the returned item is received and inspected, we will proceed according to our return policy.
If you have any additional comments, concerns, or questions, please feel free to contact us at csr@giftexpress.com or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Smells wonder
Smells wonder, came on time only bad thing about it when you press down to spray it’s loose a little
17 August 2026
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We are delighted to know that you are pleased with the fragrance and that your order arrived on time. Your kind words and support are truly appreciated.
We are sorry to hear that the spray nozzle feels slightly loose when pressed. To help us better understand the issue and assist you accordingly, we kindly request that you share a clear picture of the received item, particularly the spray nozzle, by replying to this email.
Please rest assured that we take all customer feedback seriously and will do our best to address the issue appropriately.
Thank you once again for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Timely delivery
Timely delivery! Bought for a a friend who wears the cologne a lot and and enjoys the smell of it. So I give you guys a high five
17 August 2026
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
It say package was delivered but there…
It say package was delivered but there was nothing in my mailbox or doorstep sorry I have to leave this feedback to yall but can yall give me updates
5 September 2026
Unprompted review
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience this situation may have caused. This is an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
According to the tracking information, your package was marked as successfully delivered. However, since you have informed us that you have not received the package, we will proceed with filing a claim with the shipping carrier for the missing package.
We kindly request your patience while the claim is being reviewed and processed. Please allow approximately 8–10 business days for the claim to be investigated and resolved. We will keep you informed of any updates as soon as they become available.
If you have any additional comments, concerns, or questions, please feel free to contact us at csr@giftexpress.com (mailto:csr@giftexpress.com) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we appreciate your patience and understanding.
Thank you for your cooperation and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Reply from GiftExpress
Hi,
We really apologize for your inconvenience. Our product is 100% genuine and authentic and we stand with our products. Anyhow, if it is not satisfying you, kindly return the product to us in its original condition.
Returns Should be sent to :
GiftExpress.com Returns
3775 Park Ave
Unit 5A
Edison NJ 08820.
To help us monitor the return and ensure a smooth resolution for the order, could you please share the return tracking number and carrier details at your earliest convenience?
Once we receive the returned package, we’ll proceed with the refund.
Thanks & Regards,
Giftexpress.com
1844-800-6161
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
The bottles of cologne arrived in a…
The bottles of cologne arrived in a timely fashion at a great price!!
16 August 2026
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Deceptive shipping practices. Label created is NOT "shipped"
Do not be fooled by their quick order confirmation. Immediately after placing an order, they issue a DHL tracking number to make it look like your item has shipped. In reality, they only printed a shipping label, and the package sits in their warehouse for days/weeks without actually being handed over to the carrier.
When you contact customer support to ask why the tracking status hasn't moved, they shirk responsibility and blame DHL for delays. Printing a shipping label is not the same as shipping a product. Be transparent with your customers about processing times instead of using tracking numbers to disguise delays. Very disappointed.
29 August 2026
Unprompted review
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience has not met your expectations and for any inconvenience this situation may have caused. Please know that this is an uncommon occurrence, and we take your concerns seriously, as they help us identify areas where we can improve our service.
We would like to inform you that your order has already been shipped; however, the tracking information has not yet been updated. We have assigned a support ticket to our team, and they will contact DHL to obtain an update regarding the status of your shipment as soon as possible.
We kindly request that you allow an additional 24–48 hours for the tracking information to update. If there is no tracking update after 48 hours, we will be happy to offer you a full refund or a replacement shipment, based on your preference.
If you have any additional comments, concerns, or questions, please feel free to contact us at csr@giftexpress.com or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
They shouldnt be called giftexpress
They shouldnt be called giftexpress. It should be called giftnextmonth.
I ordered it 8/2. They shipped it 8/12. And its still in route. I dont know what kind of temu shipping service they use I think its one of those DHL passes on to USPS kind.
Yeah overall its bad. Only thing to top the icing on this sh1tcake would be if I discover the frag is fake when it arrives.
14 August 2026
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
Delivery typically takes 5–7 business days, excluding weekends and holidays.
Please note that shipments to Puerto Rico, Alaska, and Hawaii may require additional delivery time.
Your package is currently in transit and is to be delivered soon. We kindly ask that you allow a few more days for it to arrive.
Please feel free to contact us at info@giftexpress.com (mailto:info@giftexpress.com) or call us at 1-844-800-6161 with any additional comments, concerns, or suggestions. Your satisfaction is important to us, and we truly hope you will allow us another opportunity to serve you better.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Professional & Time Sensitive
Time Sensitive, received items in a timely matter. Items were intact and packaged very well.
21 July 2026
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
It took 13 days to get my order
It took 13 days to get my order. They had promised 4 to 5 days to get it. The Jean Paul Gautier Eu de toilette I received is made in Spain. All previous Jean Paul Gautiers Eu de Toilette I have bought from different perfume companies were made in France. The fragance scent of French made are strong and lasting. This one I got the fragance ,scent is very weak. It appears to me that it was somehow diluted.
15 August 2026
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your detailed feedback with us.
We sincerely apologize for the delay in receiving your order. We understand your disappointment, especially since the estimated delivery time was 5-7 days, and we regret that your order took longer than expected.
Please be assured that we stand behind the authenticity and quality of the products we sell. Fragrance formulations and manufacturing locations may vary depending on the production batch and the manufacturer's current production facilities. A difference in the country of manufacture does not, by itself, indicate that the product has been diluted or altered.
However, we take your concerns regarding the fragrance strength and longevity seriously. If you are not satisfied with the product, please return the product to us for a full refund.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at csr@giftexpress.com or call us at 1-844-800-6161. Your satisfaction is very important to us, and we appreciate the opportunity to address your concerns.
Thank you for your patience, understanding, and feedback.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Never got my perfume delivered
Never got my perfume delivered. UPS say they deliver but to the rung house. The picture they send was not my house. Ask all my neighbors and did not receive anything on my name. UPS dismissed my claim.
21 July 2026
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for any inconvenience you may have experienced. We understand your concern and take your feedback seriously.
According to the latest tracking information, your package was successfully delivered to the address provided. UPS has also provided proof of delivery, including a delivery photograph showing where the package was left.
We kindly request that you please recheck the delivery area, including around your front door and other secure locations near your address. You may also review the tracking details using the link below:
https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZCK41950323468303/trackdetails
If you are still unable to locate the package after checking the delivery location, please contact us and we will be happy to assist you further.
If you have any additional comments, concerns, or questions, please feel free to contact us at csr@giftexpress.com (mailto:csr@giftexpress.com) or call us at 1-844-800-6161.
Thank you for your patience and understanding.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Great prices and great products!
15 August 2026
Reply from GiftExpress
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
I have not yet received my Este Lauder…
I have not yet received my Este Lauder order yet and it's far beyond the expected date for shipping to be completed. Please find my perfume and get it to me. Thank you
11 August 2026
Unprompted review
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for any inconvenience caused. According to the latest tracking information, your package has been returned to us.
Please confirm whether you would prefer us to reship the package or issue a full refund. Once we receive your preference, we will proceed accordingly.
If you have any additional questions or concerns, please feel free to contact us at csr@giftexpress.com (mailto:csr@giftexpress.com) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we are always happy to assist.
Thank you for your patience and understanding.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Very Good..
13 August 2026
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Reply from GiftExpress
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
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