Acetaia Giusti Reviews 

1,193
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the welcoming staff, who provide detailed explanations and highly engaging tasting tours about the rich history of the products. Visitors are deeply impressed by the exceptional quality of the artisanal vinegar and the smooth, professional purchasing process. However, some customers also noted occasional problems with packaging quality, such as messy arrangements or slightly damaged containers. A few other people also felt that delivery could be frustrating, reporting delayed shipments, lost parcels, or missing items. Reviewers highlighted that while the core experience is wonderful, overall transport consistency requires careful attention.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting delicious flavors and exceptional... See more

Delivery service

Consumers find delivery service to be positive and consistently report fast international shipping. Reviewers... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the vinegars are... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting their welcoming and friendly... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are extremely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being cheerfully greeted at the entrance, we enjoyed a balsamic tasting that included 25 to 100 yr old samples. Wow!!! The subtle differences between the samples were explained so we could mak... See more

Rated 5 out of 5 stars

I visited your store near the Duomo in Milano to purchase a gift for a friend in the United States. Your both associates in the store were terrific, knowledgeable and enthusiastic about all your prod... See more

Rated 5 out of 5 stars

Really fast shipping. I will note, we ordered the collection of 4 bottles, and were really lucky they didn't break. The red velvet cardboard bottle separator got destroyed in shipment, and the bott... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing! We learned so much and and felt so welcomed. Our guide was incredible and knowledgeable and helped us be aware of the history of the company and all that goes into balsamic vinegar... See more


Company details

  1. Food Seasoning Manufacturer
  2. Food Producer

About Acetaia Giusti

Written by the company

Founded in 1605, Acetaia Giusti is the oldest producer of Balsamic Vinegar of Modena.
Since then, the Giusti family has handed down from generation to generation the knowledge, sensitivity and passion necessary to make a high quality Balsamic Vinegar of Modena, guarding all the secrets of the ancient and traditional Modena art of vinegar making.
Today Giusti is present in over 50 countries worldwide, with flagship stores in Modena, Milan and Bologna, corners in Rinascente and Eataly, and in the most exclusive hotels and restaurants in the world.


Fondata nel 1605, Acetaia Giusti è il più antico produttore di Aceto Balsamico di Modena.
Da allora la famiglia Giusti tramanda di generazione in generazione la sapienza, la sensibilità e la passione necessarie a produrre un Aceto Balsamico di Modena di grande qualità, custodendo tutti i segreti dell’antica e tradizionale arte acetiera modenese.
Oggi Giusti è presente in oltre 50 Paesi al mondo, con flagship store a Modena, Milano e Bologna, corner in Rinascente e Eataly, e negli hotel e ristoranti più esclusivi al mondo.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 92% of negative reviews

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4.8

All reviews

(1,193)

338 reviews in the last 12 months

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Rated 5 out of 5 stars

Love the balsamic tasting and learning…

Love the balsamic tasting and learning about the product

27 August 2026
Acetaia Giusti logo

Reply from Acetaia Giusti

Dear Robert,
Thank you very much for leaving us this 5-star review!
We are delighted to hear that your visit was informative and that you enjoyed the products

Thanks for sharing your experience!

Best regards,
The Giusti Team

Rated 5 out of 5 stars

Very interesting visit

Easy to find, warm welcome, visit in French with a girl very sympathetic. Possibility to see all the process and to taste all vinegars. A very interesting moment. And possibly to order products and to send them in France with ups.

24 August 2026
Rated 5 out of 5 stars

Best vinegars I have ever come across

I've been using and indulging in Giusti vinegars for"ever", probably around 20 years. They are the best quality vinegars I have ever come across. Plus, a few years ago, we visited this family-run the manufacturing site with their museum and had a vinegar tasting. Such an opportunity comes highly recommended.

Online shopping as easy, pleasant (I needed support from the customer service, very quick and very helpful) and delivery was much quicker than I expected.

23 July 2026
Rated 5 out of 5 stars

An exceptional experience from start to…

An exceptional experience from start to finish! The service and advice in the store were outstanding — professional, friendly and genuinely helpful. Delivery to Switzerland was absolutely seamless and perfectly handled, with no additional fees or unexpected costs.

Excellent service all around. I couldn’t be happier with my purchase and would highly recommend them!

3 August 2026
Rated 4 out of 5 stars

Very good delivery management

High quality delivery management, great response time and everything arrived safe as expected. Could have been 5 stars with a better package for the Giusti sponsored bags, that arrived slightly ruined (they have been purchase to be sued as a gift for others so this is the reason).

27 July 2026
Rated 5 out of 5 stars

Massimo introduced us to the product

Massimo introduced us to the product, he is knowledgeable and gave us tastings to help us understand the differences and the quality. We were blown away from the impressive tastes and service. We highly recommend trying the difference and visiting this boutique in Milan. Great times

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good product

Very good product

14 July 2026
Acetaia Giusti logo

Reply from Acetaia Giusti

Thank you so much Chia-Chi Tseng!
We are thrilled to hear you enjoyed our products!
We hope to serving you again soon

All the best,
The Giusti Team

Rated 3 out of 5 stars

Fabulous products, lamentable delivery

I absolutely adore your products. I have been buying them here in the South of France in a shop for a number of years and recently decided to order online as you offered me a 15% discount. For me the shipping charge of 19€90 had always been too high but with the 15% discount I decided to go ahead. Everything was admirable, your emails keeping me up to date etc. and in the end the packaging was impressively efficient and solid and everything was in perfect condition.
-- HOWEVER you chose UPS for the second part of the journey. I stayed at home especially for hours but then received their message that delivery 'had not been possible'. They did not even try like they had not tried twice before recently with deliveries from Brador shoes. Instead I had to go 5 kms to a little shop in Menton with ridiculously inconvenient opening hours like 10-12 and 14-16.
It was very difficult for me to go to collect my Giusti parcel. I do not want to have to do that again.
As UPS is so useless I suggest you look into using someone else like Colissimo -- they are excellent, they try to bring the parcels to the customer and if the customer is absent they leave them in convenient places not far away with reasonable opening hours. I know you can use Colissimo from Italy as I frequently have dog food delivered from Monge with great efficiency.

14 July 2026
Acetaia Giusti logo

Reply from Acetaia Giusti

Dear Marie,
Thank you for sharing your experience with us, and for your kind words about our products and e-commerce service!
We strive every day to offer our customers the best experience possible, so we are genuinely sorry to hear about the delivery issues you encountered.
This does not reflect the standard of quality we aim for, and we truly appreciate your feedback and advice as it helps us improve.

Best regards,
The Giusti Team

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