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Galway Crystal Reviews 

1,022
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and the exceptionally careful packaging that ensures delicate items always arrive safely in pristine condition. Consumers also love the beautiful crystal products, noting that the wonderful engraving service adds a special personal touch suitable for any memorable occasion. Some reviewers were not happy with frustrating delivery delays, pointing out instances where packages took too long or completely failed to arrive as expected. A few people additionally mentioned expensive shipping costs, while other customers noted occasional minor flaws present in the received items.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of items... See more

Delivery service

Users describe positive interactions with delivery service, highlighting speedy shipping and items arriving... See more

Quality

Reviewers mention positive feedback about quality, expressing great delight in the beautiful items and... See more

Order

Clients share positive opinions on order, highlighting how fast, straight forward, and easy the online system... See more

Service

Reviewers highlight positive aspects of service, noting efficient and prompt experiences from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Galway crystal has a quality all of its own. Although I do know a lot is now outsourced you can always rely on the crystal being A1 quality and the shopping experience either instore or online to be a... See more

Rated 5 out of 5 stars

A wide variety of beautiful crystal perfect for any occasion. I bought a gorgeous green vase with stunning personalize inscription on it. It was delivered carefully and wrapped to ensure it’s safely.... See more

Rated 5 out of 5 stars

Absolutely superb. Customer service was friendly and quick, product was immaculately engraved and packaged. Could have bounced it from galway and jt would have been safe, such was the care taken in po... See more

Rated 5 out of 5 stars

Beautiful glasses. Very reasonably priced. My friend adored them. Speedy delivery and well packaged so arrived intact. I have now bought five sets of these glasses and use them every day. Thank you Ga... See more


Company details

  1. #24 of 38 best companies in Gift Shop
  2. #3 of 3 best companies in Handbags Shop

Written by the company

Galway Crystal is of the leading giftware brands in Ireland with a huge range of luxury products at amazing prices. We have gifts for all ocassions from wine and whiskey glasses to Claddagh ring jewellery and our new range of handbags. Decorate your home with our range of throws, vases, bowls, lighting and chandeliers.

Gifts for all occasions

Written by the company

Let us help you find the perfect gift
One of Irelands leading giftware brands with a huge range of luxury gifts for all occasions. Choose from our Wine & Whiskey glasses or Claddagh Ring jewellery or our new range of handbags. Personlise your glasses with a special message.

Contact info

Galway Crystal..Gifts for all occasions

Glassware, homeware, jewellery & handbags. Personalise your gifts.

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(1,022)

293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I received the wrong product.

I received the wrong product.
I have emailed looking for a refund of the price plus the postage, both ways if you want the incorrect product returned.
I am very disappointed. Nobody contacted me to check if a replacement product would be acceptable. It is not.

24 August 2026
Rated 4 out of 5 stars

OK, could be better

OK, star off because of the ridiculous packaging.
Others than that, great experience. Easy ordering and choosing but the packaging was terrible. Box the size of Spain for a small robin crystal.
The robin itself is beautiful and I'll be buying more but I'll do it when I'm over so no shite packaging.

11 August 2026
Rated 5 out of 5 stars

A dream to drink from glasses

Beautiful glasses. Very reasonably priced. My friend adored them. Speedy delivery and well packaged so arrived intact. I have now bought five sets of these glasses and use them every day. Thank you Galway.

31 July 2026
Rated 2 out of 5 stars

Where the lamp I bought was beautiful I…

Where the lamp I bought was beautiful I was very disappointed in the after sale service. I send an email to your customer service team about not been prompted or advised about the best bulb for the lamp and I got a very rude response saying any screw in bulb should do which was definitely not the correct information as there was no wattage or description of bulb.so yes a very disappointed customer experience for me.

3 August 2026

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