I bought a mirror that was described as "matte black." When I received the mirror, it was high-gloss. I have emailed customer service three times and waited several weeks for assistance, but I have no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered 3 items on September 16 and received a confirmation. I was informed that part of the order had shipped, but the remaining (the main part of the order) item was delayed and would ship... See more
Great product, fast delivery, excellent price thank you :)
Company replied
I orderd an item that seemingly was in stock and should be delivered within 6-8 days. After one week I recived a paymentorder. After another week I still hadnt heard anything about shipment. When I co... See more
Company details
Written by the company
Buildor.se lanserades i början av 2013 med målet att göra det enklare och trevligare att handla byggvaror. Vi har som mål att erbjuda ett brett sortiment av varierade produktkategorier till marknadens mest konkurrenskraftiga priser inom byggvaror och inredning på nätet. Personlig och snabb kundservice är kanonviktigt för oss, lika viktigt som att våra medarbetare är väl insatta i våra produkterns funktion, och tillbehör för att kunna hjälpa dig då du är osäker. Minst lika viktigt som att ha frakter i raketfart, vilket vi är kända för.
Contact info
Smidesvägen 10, 171 41, Solna, United States
- 08 684 390 90
- kundtjanst@buildor.se
- buildor.se
2.5
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a mirror that was described as "matte black." When I received the mirror, it was high-gloss. I have emailed customer service three times and waited several weeks for assistance, but I have no
I bought a mirror that was described as "matte black." When I received the mirror, it was high-gloss. I have emailed customer service three times and waited several weeks for assistance, but I have not received any response. Customer service is extremely poor.
10 June 2024
Unprompted review
Stay away from buildor.se!
I ordered 3 items on September 16 and received a confirmation. I was informed that part of the order had shipped, but the remaining (the main part of the order) item was delayed and would ship later (September 30).
While I waited for the last (and main) item, the part that was shipped was returned to buildor within one week (before I had time to pick it up) and the final item never shipped at all. So I did not receive any of the items, but it is impossible to get help. .
So since September I have tried to get Buildor to confirm the full return of the order so I don’t have to pay Klarna for goods that I haven’t received (and some of which were never even shipped).
Buildor responds about once every two weeks saying “we will get back to you” but nothing happens. And now I am getting asked by Klarna to pay.
I would like to warn everyone; never buy anything from Buildor.se. They do not run a professional operation, it is impossible to get any assistance from their customer support, and they are now effectively forcing me to pay for goods that they have not shipped.
30 September 2022
Unprompted review
Supersnabb leverans 👍🏼!!
8 January 2022
Reply from Buildor.se
Hej Åsa,
Tusen tack för ditt omdöme.
Roligt att höra att ni fick en supersnabb leverans!
Ha en fin dag!
Hälsningar, Buildor
everything was ok
8 December 2021
Reply from Buildor.se
Hello,
Thank you for the review.
We're glad everything went ok.
Have a great weekend!
Mvh, Buildor
Reply from Buildor.se
Hello Craig,
Thank you for the review!
Happy to hear that everything worked out so well.
Have a great weekend!
Mvh, Buildor
Reply from Buildor.se
Hej Göran,
Stort tack för det fina omdömet.
Ha en fin vecka!
Hälsningar, Buildor
++++++++god
17 November 2021
Reply from Buildor.se
Hej!
Stort tack för ditt omdöme.
Kul att vi kunde göra dig så nöjd!
Ha en fin vecka!
Hälsningar, Buildor
Reply from Buildor.se
Hej!
Tack för ditt omdöme.
Du är alltid välkommen åter till oss.
Ha det fint!
Hälsningar, Buildor
Everything as expected!
Everything as expected!
Fast delivery, good price and quality products, such as described in the product pages.
9 September 2021
Everything was like it should be :)
20 August 2021
Fin service!
6 August 2021
Very bad and misleading stock…
Very bad and misleading stock information
12 June 2021
Unprompted review
Unproffesional
I orderd an item that seemingly was in stock and should be delivered within 6-8 days. After one week I recived a paymentorder. After another week I still hadnt heard anything about shipment. When I contacted costumer service I recived an answer saing that the item was out of stock and that I didnt have to pay. If I had recived that information directly and not two weeks later it would have saved me a lot of trouble. It feels very unproffesional that the custumer has to make contact to recive that kind of information.
31 May 2021
Unprompted review
Bra service👍
4 April 2021
good
Good price, quick delivery. I haven't tried the products yet because of weather so lets hope everything works 😁
17 March 2021
Snabb expedition
25 January 2021
Reply from Buildor.se
Hi Senad,
We're sorry to hear that you have not recieved your order. Have you been in contact with our customer support? If not, please reach out to us and we will try to figure out what has happened.
You can contact us through our website or call us on this number: 08-684 390 90
Have a good rest of your day!
Claims to have shipped packet one week…
Claims to have shipped packet one week ago and gives me a fake tracking number that does not work. Blames Schenker and does not take responsibility for the shipment. Sounds like a bad excuse or scam to me.
Avoid !!
4 March 2019
Unprompted review
Reply from Buildor.se
Hi willy.
We have sent out your order with Schenker on the ID that customer service sent to you. But Schenker's system has deleted the tracking and they are investigating what has happened. I'm sorry for this and you will be updated via email.
Vänliga hälsningar
Buildor kundtjänst
Very bad customer service
Very bad customer service. I bought chairs and paid directly and next day early before 09:00 am I sent a mail to cancel the order. they sent the order anyway and their customer service didn't help at all. they said we have tried to stop the order but we couldn't and according to the shipping company the shipping starts after 10:30 am.
Now, the customer service don't reply to my mails and I don't know what will happen with my money.
It's a very bad company and I don't recommend anyone to buy from it.
6 September 2018
Unprompted review
Reply from Buildor.se
Hello
We tried to cancel your order but it was already sent from the supplier.
We always strive for our customers to get as fast delivery as possible.
Seeing that my colleague is helping you return your orders
My apologies.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.