Russ is great guy, straight forward helpful and friendly. Purchased a car with extremely low mileage at price well below most other dealers listed in auto trader. Car was presented like new and was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly the best place to buy a car from. Extremely honest people work there and they were very patient, answering all my silly questions. The car was prepared beyond my expectations, with a fresh se... See more
Company replied
I’m extremely impressed with the service I received here. From the moment I walked in, the staff were welcoming, knowledgeable and never pushy. They answered all my questions, helped me find the perfe... See more
Company replied
Emily at BTS Cars very professional. On the day of collection we had disagreement with finance company . Emily sorted it out for us . I will highly recommend BTS cars, got good collection of cars.
Company replied
Company details
Written by the company
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Contact info
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, United Kingdom
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4.6
Excellent
112 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Brought a car from BTS excellent…
Brought a car from BTS excellent condition. Emily looked after us. She was fantastic showed us the car we test drove it. Good customer service skills. Very friendly.
7 September 2026
Unprompted review
Brought my car from here
Brought my car from here, emily was amazing very friendly and polite with a great smile to welcome you with . Great at communication when the sale went through let me know when it was ready to pick up
4 September 2026
Unprompted review
We dealt with Emily
We dealt with Emily, she is fairly new but was very helpful and pleasant to deal with
4 September 2026
Unprompted review
Excellent service
Rob did exactly what he said he would. I am delighted with my car and he made the whole process easy. Including delivery from 150 miles away
12 August 2026
Rob was absolutely great from start to…
Rob was absolutely great from start to finish made purchasing my Tesla ultra seamless thanks guys 5 stars
29 August 2026
Unprompted review
Emily at BTS Cars very professional
Emily at BTS Cars very professional. On the day of collection we had disagreement with finance company . Emily sorted it out for us . I will highly recommend BTS cars, got good collection of cars.
21 August 2026
Unprompted review
Reply from BTS Cars
Thank you so much for your fantastic review! ⭐
We’re really pleased to hear that Emily was able to help resolve the issue with the finance company on the day of collection and make sure everything was sorted for you.
We really appreciate your recommendation and kind words about BTS Cars. We hope you’re enjoying your new car! 🚗😊
Thanks again for choosing BTS Cars!
Highly recommend BTS Cars and Russ
Russ made me feel really comfortable from our first conversation, informative and good be everything I needed to know and more.
Gave me the confidence to come to see and pick up the car from London!
The whole experience was seamless and I would highly recommend BTS Cars and Russ to anyone.
12 August 2026
Reply from BTS Cars
Thank you so much for your fantastic review! ⭐
It’s brilliant to hear that Russ made you feel comfortable and confident from the very first conversation. We’re especially pleased that he was able to provide all the information you needed and make the journey from London worthwhile!
We really appreciate your recommendation of both Russ and BTS Cars. We hope you’re absolutely loving your new car and wish you many happy miles ahead! 🚗😊
Thanks again for choosing BTS Cars!
Russ is great guy dealers reputable
Russ is great guy, straight forward helpful and friendly. Purchased a car with extremely low mileage at price well below most other dealers listed in auto trader. Car was presented like new and was in reality however limited warranty was a concern but car was genuine and no problems on vehicle so as advertised.
10 August 2026
Reply from BTS Cars
Thank you for taking the time to leave us such a great review! ⭐
We’re really pleased to hear that Russ looked after you and made the whole experience straightforward, helpful and friendly. It’s fantastic to know you were happy with the condition, mileage and value of the car, and that it was exactly as advertised.
We completely understand your initial concerns regarding the warranty, but we’re delighted that the car has been trouble-free and lived up to expectations.
Thank you for choosing BTS Cars and for recommending us as a reputable dealer. We really appreciate your business and wish you many happy miles! 🚗😊
Russ was brilliant
Russ was brilliant. His 20 years experience showed, not pushy and let us just get on with it at our pace!
Car was well priced and is brilliant. Thank you.
8 August 2026
Reply from BTS Cars
Thank you for the brilliant review! ⭐ We’re delighted to hear Russ looked after you so well and gave you the time and space to make your decision at your own pace.
Enjoy your new car, and thank you for choosing BTS Cars! 🚗😊
Emily was very friendly and helpful.
8 August 2026
Unprompted review
Reply from BTS Cars
Thank you for the 5 star review and kind words to Emily we shall pass this on to her.
Thanks
Bts Cars
Deposit returns
After careful consideration I decided not to buy from this dealership and requested that they release the deposit of £99 which should be realesed within 48 hours. First they said it will take 3-5 days, which is really out of the Autotrader regulations. I waited and after that the wait was extended further to 10 days. I consider this to be unjust and unfair to a customer who would be searching and trying to purchase a vehicle and needing all their resources to hand. Also the customer would have paid the deposit based on the based on the 48 hour deposit return as stipulated and this company is going against the same when they refuse to pay back to the customer in this way. This should really be further investigated to avoid further inconvenience to customers
26 July 2026
Unprompted review
Reply from BTS Cars
Hi,
Firstly, please accept my sincere apologies for the delay in returning your £99 deposit. I completely understand your frustration, particularly when you were expecting the funds to be returned within the 48-hour timeframe.
Unfortunately, there was an internal delay in processing the refund due to an issue with our payment processing system, which meant the refund was not actioned as quickly as it should have been. This was not intentional, and I appreciate that this has caused you unnecessary inconvenience.
I can assure you that we have dealt with this as a priority. I believe you should have now received the £99 refund into your account, but if this has not yet reached you, please let me know and I will look into this immediately.
Again, apologies for the delay and inconvenience caused, and thank you for your patience.
Thanks,
BTS Cars
Untrustworthy dealer
Bought the car back in January from BTS due to the promise of through vehicle checks and quality assurance , with the agreement of a new 12 month MOT before sale. Unfortunately it was clear that there wasn’t many checks performed to the vehicle as it came with severally cracked and dangerous old rear tyres (according to a trusted garage) and damaged tyre valves which all needed replacing. This should of been flagged 1) when they supposedly removed all wheels during their checks (they couldn’t of as they didn’t have the locking wheel nut) 2) during the new mot, which questions the quality of their provider. When the issue raised and I eventually managed to contact the after sales manager who was very tricky to contact, I was condescendingly told I was wrong but it was agreed that I would eventually come to the workshop so they could have a look. Upon arriving and waiting over an hour for my vehicle to be seen, the after sales manager tried to tell me they were new tyres and wasn’t that polite (the front tyres were 3 years old on around 3mm of tread and the rear tyres were over 6 years old with severe cracking, so bad that a different independent garage warned me they were extremely dangerous to drive on). However it was agreed that they would as a gesture of ‘goodwill’ change the rear tyres. I ended up spending between 9am and 4pm at the workshop having the rear tyres replaced and the valves on the wheels changed with them taking a few hours to eventually call out a specialist to remove the locking wheel nuts, and with the mechanics all telling me different stories (one assured me all wheels were removed because he remembered seeing them being removed himself, and another said they never had the locking wheel nut which meant they never removed the wheels). I must say however the mechanic who I dealt with for the majority of the day was amazing, explaining everything to me and was genuinely a lovely guy. I appreciate that other review on trust pilot rate this dealership very highly (a reason why I bought my car from here), so hopefully I am an anomaly, but if you buy from this company make sure you ask enough questions and check the vehicle thorough yourself.
13 March 2026
Unprompted review
Reply from BTS Cars
Hi Olly,
Thank you for taking the time to leave such detailed feedback, and firstly, I’m sorry to hear about your experience.
I completely appreciate your concerns regarding the tyres and the length of time you spent with us while the issue was being resolved. Regardless of the circumstances, spending the majority of the day at the workshop is not the experience we want for our customers.
I’m particularly disappointed to hear that you felt you were spoken to condescendingly or that your concerns were not taken seriously. That certainly isn’t how we want our customers to be treated.
As soon as the issue was brought to our attention, we did agree to replace the rear tyres as a goodwill gesture, and I’m pleased that this was ultimately resolved for you. I also appreciate your comments regarding the mechanic who looked after you throughout the day, and I will make sure his efforts are recognised.
We take feedback like this seriously, particularly regarding our vehicle preparation and inspection processes. We will review the points you have raised internally to ensure we learn from the experience and prevent similar issues from occurring in the future.
I’m sorry that your experience fell short of the standard we aim to provide, and thank you again for bringing your concerns to our attention.
Thanks,
BTS Cars
A pleasure from beginning to end
It was a pleasure to buy a car from BTS. No sales pitch or pressure. Make sure you call before you go because the showroom is like a new car showroom but not all the cars are stored there.
21 July 2026
Reply from BTS Cars
Thank you so much for your fantastic feedback! We’re really pleased to hear you enjoyed your experience with BTS Cars and that you appreciated our relaxed, no pressure approach.
Thank you also for mentioning the showroom and advising customers to call ahead. As we have additional storage locations for some of our vehicles, it’s always best to give us a call beforehand so we can make sure the car they’re interested in is available at the showroom and ready for viewing.
We really appreciate your business and hope you’re enjoying your new car!
Thanks,
BTS Cars
Would highly recommend
Would highly recommend, Russell was very polite and relaxed answering any questions and the car was perfect, offered a test drive and felt no pressure throughout, will definitely recommend to everyone and will use again in the future!
3 July 2026
Reply from BTS Cars
Thank you so much for your fantastic feedback! We’re really pleased to hear you had such a positive experience with BTS Cars.
It’s great to hear that Russell looked after you so well and made the whole process relaxed and pressure free. We’ll certainly pass your kind comments on to him, he’ll be delighted to hear them!
We’re also really pleased you’re happy with the car and that everything was as expected. Thank you for recommending us, and we’d love to welcome you back to BTS Cars again in the future!
Thanks,
BTS Cars
Excellent service from start to finish…
Excellent service from start to finish and communication i couldnt have asked for more.I paid a deposit on the car and travelled to the depot for a test drive 1hr later driving home in my new car.Special mention to Emily who was always on hand to answer my enquiries and aftersales also a credit to B.T.S.
19 June 2026
Unprompted review
Reply from BTS Cars
Thank you so much for your fantastic feedback! We’re delighted to hear you received excellent service from start to finish and that the communication was everything you could have asked for.
It’s great to hear how quickly everything came together, from placing your deposit to taking the test drive and driving home in your new car just an hour later!
A special thank you for mentioning Emily. We’ll make sure your kind words are passed on to her she’ll be really pleased to know how much you appreciated her help. We’re also pleased to hear our aftersales team looked after you well.
Thank you for choosing BTS Cars, and we hope you’re enjoying your new car!
Thanks,
BTS Cars
Excellent non pushy service
Excellent non pushy service, Emily was friendly and approachable and kept us informed throughout the process. Buying a car here was easy and hassle free and they sell quality cars.
11 July 2026
Unprompted review
Reply from BTS Cars
Thank you so much for your fantastic feedback! We’re delighted to hear you had such a positive experience with BTS Cars.
It’s great to hear that Emily looked after you so well and kept you informed throughout the process. We’ll make sure your kind comments are passed on to her, she’ll be really pleased to hear them!
Our aim is always to make buying a car as simple, relaxed and hassle-free as possible, without any pushy sales approach. We’re also really pleased you were happy with the quality of the vehicle.
Thank you for choosing BTS Cars, and we hope you’re enjoying your new car!
Thanks,
BTS Cars
We have purchased our first car from…
We have purchased our first car from BTS and Emily communicated with us very well and everything was well arranged and sorted everything within a day. Thanks to workshop team (gabby) too.
10 July 2026
Unprompted review
Reply from BTS Cars
Hi,
Thank you for the 5 star review! We really do appreciate your business and we hope you enjoy your new car!
Thanks
Bts Cars Sales Team
Brought the car online wS a very easy…
Brought the car online wS a very easy transaction. Staff were helpful and quick at replying and sorting out delivery.
Would definitely use again
22 June 2026
Reply from BTS Cars
Thank you for taking the time to leave us a review. We truly appreciate your feedback and are pleased you were happy with our service. We hope to welcome you back to BTS Cars in the future.
I found them both friendly and…
I found them both friendly and professional from start to finish. They made the experience enjoyable and would recommend them to anyone.
27 June 2026
Reply from BTS Cars
Thanks for your fantastic review! We really appreciate your support and look forward to serving you again.
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