BSTN Store Reviews 

Item came in good time and perfect condition. Very happy with my order

Great and prompt as always! One of my favourite site for 5 years and counting!

I am happy with my order and also happy with the customer support provided for an issue I had.

I would NEVER use this company again. Amateur at best. I made an order of 1 item. After a week I receive notification that the item is dispatched. A few days later I received an email it has been delayed. A few days from that I email to ask an ETA, the slow reply was it was being processed and is on its way. Then. Nothing. Several chase up emails later over time…… suddenly a reply “automatic cancellation” apparently out of stock. It was in stock when I bought it. It was in stock a week after when I chased it. And yesterday it was still in stock and I could add it to my basket…..AT A HIGHER PRICE!!!! Another email and eventual reply, it is a mistake on the website as it isn’t available and they will amend it. 48 hours and it is still on the website at the higher price. So my husband enquired about the item and was told it is in stock!!!!!!! What absolute liars they are. They offered me a discount on my next purchase, lol, as if I would trust them again. Complete dishonest liars. AVOID. I have given 1 star….. as I have to put a rating……. In honesty….. it should be minus 5. Not worth your time and they don’t deserve your money. AVOID.

Product was authentic. Bought with a discount code. Shipping time was ok considering coming from Germany.

All done by the book! Thank you BSTN Store!❤️

Great price , very happy with the item I purchased and the only slight downside was the time the delivery took to arrive . 😊👍

Good price (£5 cheaper than anywhere else i found) but delivery took 2 weeks. Had i known i would have paid £5 more for a local alternative. Still, good price, well packaged and good comms.

The person behind the communication was rude and trying to make me be te responsable for a damaged box in shipping when i payed more than 100 euros for a hat that came smashed and not straight ! I sended proof and pictures and all he say was the hat looks good when it didnt and that i can make a normal return , that i refuse because i need to pay 14 euros for it so i want my refund or that bstn pays for the shipping label as the parcel was damaged before delivery

Package was absolutely destroyed..how can I return it If I want to ?

Great customer service

Took ages to arrive because of customs but when they cleared they we're quick to arrive at my address & now I've received them they look top notch.

I have NOT received my order and the company are now NOT responding to my emails!!!!!!!

The item arrived in less than a week, is exactly as described. I will shop with BSTN again

The soles of the shoes showed signs of usage and the box was broken.

My parcel is supposedly waiting at a DHL locker, but I never received the pickup code

I first tried to contact BSTN by email and phone, but I received no meaningful response. This week I have emailed and contacted BSTN via chat around five times. The only replies I received were generic messages referring me to DHL or no response at all!!!!

I then tried contacting DHL, but DHL is also unreachable and refers me back to the BSTN website. My parcel is supposedly waiting in a DHL locker, but I never received the pickup code, so I cannot collect my paid order.

I am being sent back and forth between BSTN and DHL, while neither company provides a real solution or contacts me. This customer service is extremely frustrating and disappointing.

I mostly blame BSTN because they are the ones who can contact DHL and solve this, but they are ghosting me and have a phone number to call and then never answer because it's too busy, and then the end of the call automatically is terrible! I only want the shoes I PAID FOR.

This Trustpilot review was a cry for help from your BSTN store support desk. I know you are reading these reviews because I see you responding here. If I don't get a response at this message, this should serve as a warning for other potential customers

fast shipping, great discount and no taxes added separately. my second order and i love it

Avoid this store!! My parcel was lost (which I appreciate is not their fault) but their dealing with the process has been absolutely shocking, i was let down on multiple occasions and I have asked to raise a complaint 4 times!! and they just completely ignore your request. Acting like my request doesn’t even exist. I have advised I will be taking my experience public and I was told not to make ‘threats’, apparently stating you will leave a public review of facts and honesty is a ‘threat’. Whilst I appreciate the fact the delivery service lost the parcel is not this stores fault, they have been very unhelpful and no urgency to resolve. The fact that they do not allow you to make a complaint makes me feel they do not take responsibility seriously and clearly do not want to deal with issues.
I do not recommend this store, buy at your own risk.