Great service from start to finish though courier service questionable. No updates during delivery, items left outside of an empty house around what must have been 4:30pm. No signature needed, fortuna... See more
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From ordering my items to answering all my queries they were excellent. In particular, my dealings with Maricon was first class. Nothing too much trouble and very helpful and gives an excellent... See more
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The salesman, Paul, who I dealt with was outstanding. The level of customer service he offered from start to finish was exceptional. He was so willing to help every step of the way, from the moment... See more
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Used the on line chat to check possible delivery times the response was quick and delivery date accurate. Later on calling the company again the help was readily available. Staff very helpful.
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Company details
Written by the company
Welcome to one of the UK's leading online Bathroom retailers, with thousands of products from the world's leading brands. With a Trade Account that rewards repeat purchases, regular competitions and offers for our valued customers, and amazing customer service from our valued and trusted team members, why not make your bathroom, a Brand New Bathroom? Free Delivery on all orders over £25 to 99% of the UK, with an easy returns process to follow if needed. Great products, Great Prices, and Great service - all from Brand New Bathrooms.
Brand New Bathrooms – Luxury & Designer Bathrooms, Delivered Across the UK
Written by the company
- Premium bathroom products, expert knowledge and genuine customer care – from a retailer that treats every bathroom like it's our own.
- Brand New Bathrooms is a UK-based online bathroom retailer specialising in luxury and designer bathroom products – from freestanding and copper baths to designer radiators, shower enclosures, bathroom TVs, taps, toilets and furniture. We work with respected brands such as Hurlingham, Mantaleda, Aquavision, RAK and Loutro to bring showroom-quality products direct to your door. Based in the North East of England, we're a genuinely customer-first business. That means honest product advice before you buy, careful handling of every order, and a team that actually picks up the phone if something needs sorting. We also support trade customers through our dedicated Trade Account scheme, with project quotes, sourcing services and rewards built around the way installers and developers really work. Whether you're planning a complete renovation or adding a single statement piece, we're here to help you get it right first time. Your feedback matters to us – every review is read by the team and helps us keep improving.
Our Promise: Quality Products, Backed by Genuine Support
If something isn't right with your order, we'll put it right – quickly, fairly and without the runaround.
When you shop with Brand New Bathrooms, you're protected by our straightforward customer promise:
Every product we sell must match its description and arrive in perfect condition. If it doesn't, tell us and we'll resolve it – whether that's a replacement, a repair or a refund, in line with your rights under the Consumer Rights Act 2015.
If an item arrives damaged or faulty, report it to us and we'll handle the rest. We work directly with our suppliers and delivery partners so you don't have to chase anyone.
Changed your mind? No problem. You can return unused items in their original packaging within 14 days for a refund.
And if you ever need help – before or after purchase – our team is here with honest, expert advice. We're a real business with real people in the North East of England, and we stand behind every order we send out.
Contact info
c/o Chipchase Manners, 384 Linthorpe Road, TS5 6HA, Middlesbrough, United Kingdom
- 0333 0908834
- info@brandnewbathrooms.co.uk
- brandnewbathrooms.co.uk
4.8
Excellent
51 reviews
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Kitted out two bathrooms with these…
Kitted out two bathrooms with these guys now, absolutely fantastic customer service, nothing is too much trouble, highly recommend!
16 July 2026
Unprompted review
Great value compared to other sites for…
Great value compared to other sites for the same products. Great communication around order up dates and delivery. Very helpful regarding returns and any resolution of issues. Very happy.
4 June 2026
Reply from Brand New Bathrooms
Hi, Dani! We are so pleased you found great value and appreciated our communication and support. Thank you for sharing your experience. We look forward to serving you again.
Kind regards,
The Brand New Bathrooms Team
Great customer service
Issues with the dimensions of the mirror cabinet (manufacturer's mistake) meant I had to send it back but Brand New Bathrooms' Customer Service were excellent in acknowledging the issue, collecting the items and organising my refund.
4 June 2026
Reply from Brand New Bathrooms
Hi, Catherine! Thank you for taking the time to share your feedback. We’re sorry to hear about the issue with the mirror cabinet, but we’re pleased our Customer Service team was able to resolve it quickly and efficiently. We truly appreciate your understanding and look forward to assisting you again in the future.
Kind regards,
The Brand New Bathrooms Team
Excellent service and great product
Really easy process and super quick delivery, product is perfect too
1 June 2026
Reply from Brand New Bathrooms
Thank you for your kind review! We are delighted to hear you found the process easy, the delivery quick, and that you are happy with your product. We appreciate your support and look forward to serving you again.
Kind regards,
The Brand New Bathrooms Team
Excellent service,
22 May 2026
Reply from Brand New Bathrooms
Hi Tom! We're delighted to hear that you received excellent service. Providing a smooth and positive experience for our customers is always our goal, so it's great to know we met your expectations. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Used the on line chat to check possible…
Used the on line chat to check possible delivery times the response was quick and delivery date accurate. Later on calling the company again the help was readily available. Staff very helpful.
16 May 2026
Reply from Brand New Bathrooms
Good morning! Thank you for your kind review! We’re delighted to hear that you found our online chat service quick and helpful, and that your delivery arrived as promised. Providing accurate information and excellent customer support is always our priority, so it’s wonderful to know our team was able to assist you throughout. We hope to help you again in the future!
A pleasure to deal with
From ordering my items to answering all my queries they were excellent.
In particular, my dealings with Maricon was first class. Nothing too much trouble and very helpful and gives an excellent understanding of ones needs and very knowledgeable.
Item arrives when said and they kept me informed along every step.
I have no hesitation in recommending the company.
All at a very competitive price too.
Thank you A+++++
20 May 2026
Unprompted review
Reply from Brand New Bathrooms
Thank you so much for your fantastic review, Phil.
We truly appreciate you taking the time to share your experience with us. Your kind words regarding our communication and customer service mean a great deal to us, and we’re especially grateful for your recommendation. We always strive to keep our customers informed every step of the way and provide the best service possible.
Thank you again for choosing Brand New Bathrooms, we hope to assist you again in the future.
Customer service
We had a issue with the quality of a item so contacted brand new bathrooms who sorted out a replacement item quickly replacement arrived which was perfect
5 May 2026
Reply from Brand New Bathrooms
Hi, Alastair! Thank you for sharing your experience. We’re sorry to hear there was an issue with the original item, but we’re delighted our team could quickly arrange a replacement and that it arrived in perfect condition. We truly appreciate your feedback and look forward to helping you again in the future.
So easy to buy from and am very happy…
So easy to buy from and am very happy with my handrail. The quality and style are very good and was kept informed about delivery. Would buy from again.
7 April 2026
Reply from Brand New Bathrooms
Hi, Ms. Clarke! Thank you for your 5-star review! We’re delighted you enjoyed the ease, quality, and style. Thank you for choosing Brand New Bathrooms.
Reply from Brand New Bathrooms
Hi, Mr. Wolf! Thank you so much for your kind feedback. We’re delighted to hear that you were pleased with our customer service, prompt delivery, and the quality of your product. Your comments mean a great deal to us, and we look forward to assisting you again in the future.
Excellent delivery and returns process
Product (freestanding taps) arrived quickly and well packaged, looked lovely quality. Unfortunately the fittings didn't quite work with our setup so we had to return them - was an easy returns process and collection was arranged by the company.
10 March 2026
Reply from Brand New Bathrooms
Hi Emma, thank you so much for your kind review!
We’re really pleased to hear that you were happy with the delivery and that the taps arrived quickly and well packaged. It’s great to know you found the quality to be lovely as well.
We’re sorry they didn’t quite work with your setup, but we’re glad the returns process was smooth and convenient for you. Making things as easy as possible for our customers, especially when plans change, is really important to us.
We truly appreciate your feedback and hope we can help you find the perfect fit in the future!
Amazing service
Amazing service
The booking was so easy and delivery notifications were updated
23 March 2026
Reply from Brand New Bathrooms
Hi, George! Thank you for your 5-star review. We are thrilled everything was smooth and simple—easy booking and delivery updates are exactly what we aim for!
Speedy delivery and the product was…
Speedy delivery and the product was well packed to avoid any damage.
Good price - I would definitely use the company again.
17 March 2026
Reply from Brand New Bathrooms
Hi, Darren! Thank you for your 5- star review. We’re delighted to hear your order arrived quickly and safely, and we truly appreciate your recommendation. We look forward to serving you again.
reina Regina radiator …
Great selection to choose from and unbelievably quick delivery
12 January 2026
Reply from Brand New Bathrooms
Hi Anneliese. Thank you for your 5 star review and we are delighted you were pleased with the service you have received. We hope you enjoy your items.
Reply from Brand New Bathrooms
Hi, Sasha. Thank you so much for your 5-star review and we are delighted to hear that you have had such a great experience.
Kind regards,
The Brand New Bathrooms Team
Reply from Brand New Bathrooms
Hi Kevin. Thank you for your 5 star review and we are delighted you were pleased with the service you have received. We hope you enjoy your items.
Kind Regards,
The Brand New Bathrooms Team
Superb
Very, very helpful. We had a tricky situation with a radiator replacement and the team couldn’t have been more understanding. 10/10
18 August 2025
Reply from Brand New Bathrooms
Hi Ann. Thank you so much for your 5 star review.
We are delighted that we were able to help sort out the replacement under what was difficult circumstances. Many thanks from the Brand New Bathrooms Team.
Paul and the team were amazing!!!!!
Paul and the team were amazing. We are extremely pleased with the level of service we got. Communication about delivery was perfect and we had a few other questions which were always answered promptly and efficiently. Thank you Paul and team we are very pleased with our new bath and just can't wait to use it. Great service regards Victoria
11 September 2025
Reply from Brand New Bathrooms
Hi Victoria
Thank you so much for your kind words and lovely review. We are delighted to hear that you love your new bath and would love to see a photo once it is all installed.
Thank you again for choosing Brand New Bathrooms.
Great service from start to finish…
Great service from start to finish though courier service questionable. No updates during delivery, items left outside of an empty house around what must have been 4:30pm. No signature needed, fortunately we went to our house to complete further renovations at 6pm and found the items outside. Could have been left there all night to be water damaged or even stolen.
19 September 2025
Reply from Brand New Bathrooms
Hi Jordan. Thank you for your review and for sharing your experience.
We are sorry that the courier service was not up to the standards that we expect, but unfortunately we have no control over which courier our supplier used. However, we have relayed your original feedback and this information back to the supplier for them to speak to the courier.
Thank you for choosing Brand New Bathrooms.
Product was great price was good and…
Product was great price was good and delivery super fast as . Many thanks
17 July 2025
Reply from Brand New Bathrooms
Hi Archie. Thank you so much for your review and we delighted that you are happy with the product and service received. I will pass on your feeback to our team so thank you again.
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