Bloomex Australia Reviews 

Doesn’t even deserve a star.
Came on the wrong date. Flowers were dead. Didn’t follow instructions so sent them back to the post office. Customer services are HORRIFIC. Yawning on the phone to me. They have no idea what’s going on.
Don’t buy ever from here!

Ordered flowers for my daughter's birthday, they emailed the day of her birthday and said they would be late and they would include a free gift, 4 days later still no flowers. After 4 phone calls, another lot of flowers were sent. The flowers arrived, the free gift was a packet of Sakatas and the birthday note was printed in the receipt. Could have got a bigger bunch of flowers at IGA, NEVVER AGAIN!!!!!

To add to my review yesterday, Bloomex ended up sending two lots of flowers, the second to cover for the first botched delivery, however the main issue is that they use Auspost ( Startrek ) who will not deliver to a private address, an easy fix is do not use Auspost, use a competent courier and broaden your supply base. Thankyou Bloomex for trying.

The team is responsive but my flowers have never arrived. They were set to be delivered on Tuesday, they emailed me in the evening saying the florist was out of the flowers I wanted. I said I would be happy with another bouquet, but they couldn't deliver another bouquet before Friday. On Saturday they replied to my email saying they still hadn't been able to deliver my flowers. It is disappointing especially given that it was for a friend at the hospital.

Absolutely disgusting. Do not order from this disreputable company. Or a website called Bunches and Stems which is just a fake front for these guys. Worst service I have ever experienced. Placed an order on 17 August, to then receive an email a couple of hours later saying the bouquet I ordered was out of stock and they would send something else with a gourmet treat to compensate 🙄 AND it wouldn’t be delivered on the same day as requested but would be delivered three days later. Well I wasn’t happy with an alternative option and the delayed delivery was not going to work so I then emailed and phoned to cancel the order. The first of many many emails and phone calls. They would not cancel the order. Eventually I was told to have the delivery refused and returned to the warehouse and I could get a refund. Delivery driver just left it on the porch, didn’t even knock so the recipient was unable to refuse delivery. The flowers were damaged and nothing remotely like what I had originally ordered. More phone calls and I eventually was sent a return label to have the crappy damaged flowers picked up by a delivery driver and taken back to the warehouse. They were delivered back to the warehouse on 20 August. I have been phoning and emailing ever since trying to get the refund. Just get told a variety of different lies every time I call. And get hung up on. They are a complete scam. See photos of what was ordered, what was delivered…including the ‘gourmet’ treat. 😂

After numerous phone calls and emails, it would seem the refund has finally been done. I think this company is very much a scam and operates on the assumption that most people won’t bother following up…hence the vague ambiguous email replies and lies over the phone. They clearly are trying to wear down their disgruntled customers in the hope they will just give up and not pursue a refund.

Amongst the many, many 1-star reviews there are a couple of random 5-star ones…seem pretty obviously fake. An internet search shows Bloomex has been investigated by NSW Fair Trading and the ACCC. Honestly can’t understand why they are allowed to continue to operate.

Placed my order on Wednesday for a Friday delivery and Requested it be delivered before 12pm as it was our manager's last day and was finishing at 1.30pm they tried to deliver at 5.30pm when the work place was closed now they want to change for another delivery fee

!!NEVER ORDER FROM HERE!!

Seriously dont, if you want to send your loved one flowers from overseas your better off bying a physical dry buch of flowers and send them in the mail yourself, my boyfriend payed 80+ $$ to have flowers sent to me, even payed the extra cost for on time delivery. IT NEVER ARRIVED ontop of this when he reached out to customer service he told a generic apology 🙄 with the promise they would be delivered soon, (a whole month later) but guess what.. NOTHING! when he asked for a refund he was ghosted entirely. So again DONT ORDER ANYTHING FROM THIS WEBSITE!!

The flower arrangement in a basket did not arrive at the funeral. They would be delivered 4 days upfront at the widow's home address. Contact via phone went very rude, later they did not react at all. Contact via chat went initial very helpful and friendly, but ended in the statement that the flowers are delivered according their administration. I tried to get a statement about refund, but I got the feeling that I landed in a communication loop of several chatbots. One month later the widow received a letter that she could pick up a parcel at the post office near her home town. This was a carton box with some molted flowers wrapped in a newspaper. It did not look like the flower arrangement I ordered. The widow described it as a coffin for dead flowers.

Bloomex sent dead flowers to my friend and they were late
Bloomex declined to give a refund. I urge you conta t consumer affairs - they are meant to refund

Wow!!! Where do I start? If there was a 'zero' star rating, that's what I would give Bloomex. I rang to place my order for the next day. The first question I asked was 'do you deliver to this address?' I was told 'yes'. The flowers would be delivered the next day to that address. So I paid my money over the phone and was excited that my friend would be getting her flowers the next day for a very special milestone. I received a message late afternoon the following day saying that the flowers could not be delivered because they were out of the couriers delivery area, but they could be delivered 4 days later!!!!! So, I rang Bloomex and was on hold for 20 minutes and then cut off. I rang back and was on hold for another 20 minutes. This time my call was answered. I said I wanted a refund and was very disappointed. The man on the phone said he would send an email through to start the process for the bank refund. I received an email straight away, but the only options I was given was a store credit to use at a later date or to change my delivery date. There was no option for a full refund. So, back on hold I went for another 20 minutes until my call was answered. This time I was emailed the correct information and my refund has since been processed. I can't believe this business is still operating after seeing so many bad reviews. Unfortunately I didn't read the reviews before ordering the flowers. I won't be making that mistake again. DO NOT USE BLOOMEX. THEY ARE SHODDY!!!

Ordered flowers from Bloomex to be delivered on 26th August. As of 3rd September - over a week later - they have still not been delivered. They will be dead even if they ever do arrive.
I complained and was initially offered a replacement fresh bunch or store credit. I asked for a fresh replacement, which is the bare minimum. They then backtracked and refused to offer anything.

So my recipient has received NOTHING, I am out of pocket, and they have withdrawn the replacement they offered. No accountability, no delivery, no refund.

Save your money and use a local florist. Disgraceful service. Will be lodging a complaint with ACCC.
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NEVER USE THIS COMPANY - Birthday completely missed — incorrect and incomplete order

Extremely disappointing experience. I placed the order the day before my wife’s birthday and was assured it would be delivered on the correct day. It wasn’t, so her birthday was missed completely.

When the flowers finally arrived, they looked nothing like the arrangement advertised online. Items we had paid for were missing, and instead of the dozen red roses ordered, only 10 were delivered. The message on the card was on a scrap piece of paper and stapled into the card. Such poor quality and disrespectful!

Customer service made the situation even worse. When we called, they seemed unwilling to discuss the problems properly or offer a reasonable resolution.

Late delivery, misleading product photos, missing paid items, fewer roses than ordered and very poor customer service. I would not recommend Bloomex Australia and will not order from them again.

Disgusting. 1. The add in Google in made me think it was local, the delivery was from Sydney to Wagga. 2. The delux flowers 111 was not the flower arrangement I ordered. 2. It was an in Sympathy arrangement for my Aunt who has lost her husband, the card did not deliver a hand written message, it had a receipt and QR code in the card instead. 4. It was delivered 2 days late when I paid for same day delivery. 5. The delivery driver did not deliver it, my Aunt had to pick it up at the post office 3 days later. 6 My Aunt had no idea where the flowers came from and when she phone, they would not tell her who sent them. 7. The Gourmet item was a bag of Chilli chips. WTF.

Ordered 6 red roses with baby's breath for my fiancés birthday and 6 half dead pink roses were delivered. they even smelt rotten. then when i called to ask why the person on the phone couldn't understand what i was saying and they just left me listening to other peoples conversations in the background disgusting service all round

I'd give no stars if i could. All i did was look at their products, saved a couple thing to cart, decided to think about it, the next morning I get a call asking if i was going ahead with the purchase. Never gave permission for them to use my number.

Definitely not going to be ordering from them now.

Delivery five days a late even after paying an extra delivery fee to get it on the day it was ordered. When asked for delivery fee to be refunded I was offered an extra pkt of biscuits to go in the basket. .no customer service never returned phone calls or emails disgraceful buisness

Ordered some flowers for my great aunt and they were fantastic! They did have the move the day of delivery but were incredibly nice about it, the person I spoke to apologised at least three times and upgraded my flowers two sizes and added a free gift! Awesome service! Couldn’t recommend more!

If there was a zero star, I would give it. I paid for extra same day delivery and it did not arrive until 9pm. Also no one press the doorbell to notify us of the delivery. It was by chance that I went out to check at 9 pm and saw a plastic box. The designer collection that I received looked half dead on arrival. This ruined the big anniversary day. Never Bloomex again.

2 daisies and some green leaves
No vase, no wrapper, for $100
I was so embarrassed !!
I could have done 5 times better at Coles.
Never again!!!

I would give no stars if I could. These people are crooks—do not use them.

The seller had the audacity to argue when I called to check whether the flowers had been delivered. Unlike most other companies, they did not provide tracking details or allow me to monitor the delivery via GPS. They claimed that the delivery was scheduled for 02/09/26, despite charging for same-day delivery on 31/08/26.

I called at around 2:00 p.m. on 31/08/26 to confirm the delivery. They said it was a little late in the day, so I explained that delivery on 01/09/26 would still be acceptable. Therefore, the delivery was scheduled for 01/09/26. However, it was now 7:10 p.m. on 01/09/26, and the flowers still had not been delivered.

This was a sympathy bouquet, where timing is particularly important. Having it arrive a day late completely defeats the purpose of the gesture and is extremely disappointing.