Kylie made this incredibly easy and very streamlined. She replied to my emails quickly and intelligently. She kindly answered my ignorant questions with grace and patience. I'm just now unpa... See more
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Review summary
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This has been a great service for about 10 projects I've done for clients. Every client has been incredibly happy with the final product. Shipping arrives fast. It does come in different shipments whi... See more
Company replied
First, this was a very difficult, elevated deck. 1500+SF of wrap-around house deck with two levels and two stairs. Serena was superb. Quick to respond. If she didn't know the answer, she consulted o... See more
Company replied
I had never installed a cable railing system before. As you can imagine, I watched videos before ordering and then asked a bunch of questions during the ordering process. The posts and railing tops co... See more
Company replied
Company details
Written by the company
BLIKA Makes It Easy. With decades of experience in cable railing accessories, BLIKA has provided DIY enthusiasts with top-quality tools and accessories for their cable railing projects.
Contact info
United States
- support@blikacablerailing.com
- blikacablerailing.com
4.2
Great
46 reviews
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Replied to 83% of negative reviews
Typically replies within 1 week
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Reply from BLIKA
Hi Edward,
Thank you for the awesome review! Ordering the wrong part happens to the best of us, and we are always here to get things sorted out for you as quickly as possible.
We're so glad it was a hassle-free experience. Enjoy your project!
Best,
BLIKA Support Team
Reply from BLIKA
Hi Customer,
Thank you for the great feedback! We are so glad the process was straightforward for you. Reach out if you ever need anything else!
Best regards,
BLIKA Support Team
I had never installed a cable railing…
I had never installed a cable railing system before. As you can imagine, I watched videos before ordering and then asked a bunch of questions during the ordering process. The posts and railing tops couldn’t be any easier. The cables, however, were not intuitive. But, the good news is…Blika has excellent customer support. Michelle, who helped me each and every step from the first call to the last thank you, was easy to reach, very knowledgeable and very patient. They sent diagrams and elevations and it’s done and looks fabulous! Thank you Blika. And a special thank you to you, Michelle!
28 August 2026
Unprompted review
Reply from BLIKA
Hi Ken,
Thank you for the amazing review! Tackling a cable railing for the first time is a big accomplishment, and we are thrilled to hear the final result looks fabulous.
Cable installation definitely has a learning curve, but we are so glad Michelle could provide the diagrams and guidance you needed. I will personally pass your wonderful shoutout along to her—she will be absolutely overjoyed!
Enjoy your beautiful new railing!
Best,
BLIKA Support Team
Overall Good Experience
the ordering process was straightforward, the Customer Support I received relating to special requests was top-notch, and the product itself is of good quality. This would have been a five-star rating except for the incredible number of emails sent by the company, advertising other products, asking for reviews, etc.
31 July 2026
Reply from BLIKA
Hi Robert,
We are so glad you had a great experience with our ordering process and support team!
We completely understand your frustration with the marketing emails and apologize for the overload. We are actively working to reduce the number of automated emails we send. Please also feel free to hit "unsubscribe" at the bottom of any email to stop the promotional messages.
Thanks for choosing BLIKA!
Warmly,
BLIKA Support Team
We did it ourselves.
Timely delivery. Product just what we needed to complete the railing.
31 July 2026
Reply from BLIKA
Hi there,
Thank you for taking the time to leave such great feedback. Ensuring timely delivery and providing the perfect finishing touches for your railing system are top priorities for us at BLIKA. If you need anything else for future projects, please don't hesitate to reach out!
Best
BLIKA Support Team
Missing items requiring 2 additional…
Missing items requiring 2 additional deliveries. Did not ship post pads for 7 posts, did not ship enough screws for post to deck mounts, wrong color cable sent, wrong size lag bolts sent. Tech support mediocre at best including sarcastic text messages when questioning design, no cable guides for corner posts, cheap cable hole inserts, no cable rub prevention from scratching while making 90 degree turn.
4 August 2026
Unprompted review
Reply from BLIKA
Dear Carl,
I am incredibly sorry for the missing parts, the design frustrations, and the poor service you received. This is completely below our standards.
Could you please send your Order Number to support@blikacablerailing.com, I want to personally look into this and resolve it for you right away.
Sincerely,
BLIKA Support Team
Excellent Job
First, this was a very difficult, elevated deck. 1500+SF of wrap-around house deck with two levels and two stairs. Serena was superb. Quick to respond. If she didn't know the answer, she consulted one of her designers and got an answer quickly. The dialogue was so clear and effective, I can hardly believe we didn't actually speak to each other. Delivery was quick. Product looks excellent. Well done, Blika!
31 July 2026
Reply from BLIKA
Hi Mac,
Wow, a 1,500+ sq ft, two-level elevated wrap-around deck is a massive and impressive undertaking! Thank you so much for trusting BLIKA with such a complex and beautiful project.
We are absolutely thrilled to hear that Serena and our design team provided superb support. We pride ourselves on clear, efficient communication, and it is incredibly rewarding to know that our dialogue was so seamless it felt like you were speaking in person.
**I will make sure to pass your wonderful shoutout along to Serena and the designers—they will be overjoyed to hear that their teamwork helped bring your vision to life. **
Thank you for highlighting our fast delivery and product quality. We hope you and your family enjoy that magnificent new deck for many years to come!
Best regards,
BLIKA Support Team
Reply from BLIKA
Hi Thomas,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that you are happy with both the BLIKA product and our team's service.
We wish you the best with your project, and please don't hesitate to reach out if you ever need anything else in the future!
Best regards,
BLIKA Support Team
Great for DIY railing in fill project
The product was delivered quickly, and was fairly easy to install.
30 June 2026
Reply from BLIKA
Hi James,
Thank you for your kind review! We’re so happy to hear that your order arrived quickly and that installation was easy.
At BLIKA, we’re committed to making every step of your experience as smooth as possible. If you ever need any help or have questions, our customer support team is always here for you.
BLIKA Support Team
Quality Product and Responsive Customer Service
We recently completed installation of Blika's side-mounted cable railing system and are very pleased with the finished result. The materials are high quality, the railing is sturdy, and the clean, modern appearance was exactly what we were looking for.
Our installation was on a retaining wall block porch rather than a traditional wood-framed deck. Because of that, the supplied mounting method didn't fit our application, so we designed our own mounting solution using Tapcon anchors. I suspect the standard hardware is primarily intended for wood fascia or rim joists, so customers with masonry construction should plan accordingly.
Once the posts were installed, the cable installation went smoothly. The cable cutter worked very well, and we found that clamping the crimping tool to a sturdy workbench and using a little extra leverage made crimping much easier. We also found it helpful to watch a few installation videos from other DIY installers.
Customer service was responsive throughout the process. When we initially received the wrong posts, replacement posts were shipped promptly. Overall, we are very happy with our purchase and would gladly choose the Blika system again.
27 June 2026
Unprompted review
Reply from BLIKA
Hi Jane,
Thank you for the fantastic review! We love seeing our systems adapted for unique applications like block retaining walls—your tip about Tapcon anchors and clamping the crimper for leverage is pure gold for our DIY community.
We apologize again for the initial mix-up with the posts, but we are thrilled to hear that our customer support team resolved it swiftly and efficiently.
We are so glad you love the final modern look of your porch, and we can’t wait to work with you again on your next project!
Best,
BLIKA Support Team
Reply from BLIKA
Dear Customer,
We are sorry for the concern regarding your delivery! Upon checking our tracking records, it appears that your order was shipped in two separate packages to ensure the safety of the materials, and the carrier has marked both parcels as successfully delivered.
If you still cannot locate your items, we will gladly initiate an investigation with the courier right away to resolve this for you.
Best regards,
BLIKA Support Team
Blika offers a pretty solid product
Blika offers some pretty solid materials to work with to build a new deck railing. They provided us with more hardware than we needed. We used their 3/16" black cable railing for a transparent look and it looks great! The posts are solid and pretty heavy duty. I had many questions during the build process and customer service representative Michelle was there to answer most of my questions and concerns. Some things I just customized on my own. The directions should have been way more clear. You need to be a little mechanically inclined to figure this out, because the directions don't tell you all the details. Their crimper worked pretty well on the cable, but the one suggestion I'd make on the cable cutters is to buy the ones with the longer handels to get more leverage. Cutting that 3/16" thick cable with those little red handle pair of cutters was the hardest part of the job! It would also be nice if they offered a metal template with the holes (that match the posts) to help mark any wooden post exactly where you may need to drill a hole through it to line up level with their metal posts.
9 June 2026
Unprompted review
Reply from BLIKA
Hi Steve,
Thank you so much for this incredibly detailed and constructive review! We are absolutely thrilled to hear that the 3/16" black cable railing gave you that beautiful transparent look and that you are happy with the heavy-duty quality of our posts.
We will definitely pass your shoutout to Michelle—she loves helping our DIY community and will be so glad to know she was able to support you through the build process.
**More importantly, we deeply appreciate your candid feedback. You hit the nail on the head regarding the instructions; we are actively working on updating our manuals to include those finer details so they are less reliant on mechanical intuition. **
Your suggestions regarding the longer-handled cutters for the 3/16" cable and a metal hole template for wooden posts are absolutely brilliant. Cutting that thicker cable is definitely a workout! I have already shared these exact ideas with our product development team to see how we can improve our tool kits and accessories for future builders.
Thank you again for your hard work and for helping us make BLIKA even better. Enjoy your stunning new deck!
Best regards,
The BLIKA Team
Cheap China quality of materials
Cheap China quality of materials. Even worse restocking fee of 25%. Terrible AI customer service. Would not recommend with there AI photos hope photos.
28 May 2026
Unprompted review
Reply from BLIKA
Hi Customer,
We are sorry to hear about your frustration. We strive to provide high-quality, heavy-duty railing systems and regret that you feel otherwise.
We aim to be completely transparent about our 25% restocking fee on our policy pages, as returning heavy building materials involves significant logistics and inspection costs. **
Additionally, while we use 3D visualization tools on our website to showcase design possibilities, our support team consists of real people dedicated to helping our customers. We are sorry if your interactions felt automated.
We would be happy to have a human representative review your case personally. Please contact us directly so we can assist you further.
Sincerely,
Reply from BLIKA
Hey Henri,
Short, sweet, and exactly what we love to hear! Thank you for the great review.
Making our ordering process super easy and getting high-quality products to your door quickly are our top priorities. We are thrilled that we hit the mark on all counts for you.
Enjoy your new setup, and thanks for choosing BLIKA!
Cheers
BLIKA Support Team
Miranda was great in getting all of the…
Miranda was great in getting all of the plans finalized, getting the order set up and made it easy to order. They revised my plans quickly when I asked for revisions. The quality of the material used looks great. We received the entire required materials quickly too.
1 June 2026
Reply from BLIKA
Hey Coby,
Thanks for the awesome review! We will definitely pass your kind words along to Miranda—she will be absolutely pumped to hear she hit the mark with your design plans and revisions.
It is fantastic to hear that you are happy with the material quality and our fast shipping. We love making the whole process from planning to delivery as seamless as possible. Best of luck with your installation!
Cheers
BLIKA Support Team
The Blika product and customer service are outstanding.
The Blika product is outstanding. I am very satisfied with the delivery and quality. I am also very satisfied with how they handled my order questions always with a quick reply and exactly as I would expect.
28 May 2026
Unprompted review
Reply from BLIKA
Hi JW,
Thanks so much for the stellar review! We are thrilled that the quality, delivery, and customer service were all exactly what you were looking for.
We always aim to keep things moving fast and get your questions answered right away, and it’s awesome to know we nailed it for you. Have a fantastic time enjoying your finished project!
Best
BLIKA Support Team
I am very happy with the product I got…
I am very happy with the product I got from them. They were very helpful and a special order for 40° degree railing post and they answered all my questions they needed
12 May 2026
Unprompted review
Reply from BLIKA
Hi Jay,
Thank you so much for the fantastic review! We are thrilled to hear that you are very happy with the products and that our team could provide the exact answers you needed for your project.
Fulfilling your special order for the 40° railing posts was our pleasure. We love helping our customers achieve the perfect fit for their unique spaces. As your experience shows, we are always happy to accommodate custom requests whenever possible. For anyone with specific project requirements, simply reach out to our customer support team to discuss your technical details and confirm specifications, and we will guide you through the process.
Thank you again for choosing BLIKA, and we hope you enjoy your beautiful new railing!
Best regards,
BLIKA Support Team
Great customer service
Great customer service, good response to any questions
Clear plan that helped with the installation
Thank you again for providing a quality product
6 May 2026
Reply from BLIKA
Hi Customer,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that you had a great experience with our team.
At BLIKA, we believe that providing a high-quality product is only half the job. That’s why we work hard to ensure our customer service is highly responsive and that our installation plans are clear and easy to follow. Knowing that these resources helped your project go smoothly truly makes our day!
Thank you again for choosing us. We hope you enjoy the beautiful results of your hard work for many years to come.
Best regards,
BLIKA Support Team
Giving 3 stars
Giving 3 stars, because after placing my order and checking out, the next day I was offered 7% off, but I already made a 2,500.00 purchase. Would have been nice to use it on my purchase.
I’m changing to 2 stars, day after I posted review, got a email that asked me to change my review because I was wrong that the additional 7% discount was for my next purchase. I went back to my email it was sent right after the confirmation email for my order, it clearly said still thinking it over? Here is a extra 7% off just for you.
4 May 2026
Reply from BLIKA
Hi Customer,
We are very sorry for the confusion and any frustration caused by our recent emails. We want to clear the air and assure you that you did not miss out on any savings.
Upon reviewing your order, we see that you successfully used a 15% discount at checkout. The "7% off" email you received afterward was an automated message. Because you already received 15% off, your order was already processed with our maximum discount tier. The 7% offer would have actually been a smaller discount than the one you already enjoyed!
We apologize that our team's attempt to explain this came across poorly.
Best
BLIKA Support Team
DIY Saved a Ton of Money
The railing system looks great and it is not difficult to install. I would suggest that you carefully evaluate how accurate your stairs are. We found that one tread was off and if you look very closely you can see that the railing has a slight bow to it. That is not the fault of the Blika system, it's the folks who framed the stairs. My order ship quickly and was very well packaged. Unfortunately, I was short 24 swageless cable fitting, but the company responded to my email and provided the missing parts so I could finish my project. It looks very professional and when I consider what I was quoted by contractors I am very pleased with the results. It's a great look and I plan to use the system on a deck project.
26 April 2026
Unprompted review
Reply from BLIKA
Hi Scott,
Thank you so much for taking the time to share such a detailed and thoughtful review! We are thrilled to hear that you achieved a professional-looking result and were able to save significantly compared to contractor quotes. That’s exactly the DIY success story we love to hear!
We sincerely apologize again for the missing swageless fittings in your initial delivery. We always aim for perfect packaging, but we are so glad our support team was able to quickly get the missing parts to you so you could finish your project without too much delay.
Your tip about carefully evaluating the accuracy and framing of the stairs is fantastic advice for fellow DIYers. It's often those underlying structural details that present the biggest challenge, but it sounds like you handled it beautifully.
We are incredibly excited that you plan to use our system for your upcoming deck project! Whenever you are ready to get started, please reach out to us directly—we’d love to help you plan it out and ensure you have exactly what you need.
Best regards
BLIKA Support Team
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