Great technology! Love seeing a big variety of birds from our phones everyday! Due to the recent server issues by Birdfy, even though resolved now, we get a lot of motion pictures, with no real sighti... See more
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Review summary
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Reviews shaping this summary
The four star rating is because the website is not that easy to find what you want if you are not looking for bird cameras and the app is good but could be improved on. Birdfy is the new name for N... See more
Company replied
Bought my dad a birdfy feeder/camera combo for Father's day and I think it might have been the best present he's received in recent memory. The enjoyment he gets from it prompted me to order the s... See more
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I love my Birdfly feeder. Great photo quality and identification, even identifying a Raccoon one evening! The reason for the 4 stars: Squirrels somehow found a way to open the top of the feeder t... See more
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Company details
Written by the company
In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
24/7 Dedicated Support
Written by the company
- We're committed to our customers!
- If you’re having any issues with one of our products or services, please do not hesitate to contact us and let us know how we can be of assistance!
US Free Shipping
Standard Shipping: 3-7
Under normal circumstances, your product will be processed and dispatched within 48 hours.
Contact info
1055 East Colorado Boulevard, 5th Floor Pasadena, 91106 , Pasadena, United States
- (+1)866-749-0567
- support@birdfy.com
- birdfy.com
Limited Time Price Drop! Don't Miss Out!
4.0
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible communication
Terrible communication. Trying to return the item and just getting a stream of emails requesting information they already have.
30 August 2026
Works great and easy to set up
Works great and easy to set up. No subscription needed. Just ordered my second one
5 September 2026
Reply from Birdfy
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the feeder was easy to set up and works great for you. It means a lot that you enjoyed it enough to order a second one! 🐦💚
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
Dual camera large green plastic bird…
Dual camera large green plastic bird feeder.
Overall good quality.
They didn't send the charging cable with a splitter for both cameras to connect to the solar panel. Had to purchase separately after support never sent me the missing unit.
Cameras lose connectivity to the app regularly and won't inform you of visited birds.
Lots of issues recently with alerting on the app to any activity.
Squirrels will tear up the plastic housing to make the feeder eventually unusable.
Great concept and fun when it works.
1 September 2026
Reply from Birdfy
Hi,
Thank you for taking the time to share your detailed feedback. We’re glad to hear you appreciate the concept and overall quality of the feeder, but we’re sorry to hear about the missing charging cable splitter, connectivity issues, and unreliable activity alerts. We also understand your concerns about the plastic housing being vulnerable to squirrels.
We’re continuously working to improve both our products and the app experience, and we truly appreciate you bringing these issues to our attention.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching! 🐦
Warm regards,
Birdfy Team
Difficult to find what you need
Difficult to find what you need. I ordered a cage and it’s only referred to as a shield. People aren’t going to call it a shield. I had to check out as a guest because for some reason, it wouldn’t take my debit card after a minimum of five attempts. Hopefully, the items work on my feeder.
4 September 2026
Reply from Birdfy
Hi,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced while placing your order and finding the cage, as well as the trouble with your debit card payment. We understand how frustrating that can be.
We hope your new items work perfectly with your feeder. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching! 🐦
Warm regards,
Birdfy Team
Great bird feeder just ordered the feed…
Great bird feeder just ordered the feed guard for mine
Keep up the good work
Guillermo P
3 September 2026
Reply from Birdfy
Hi Guillermo,
Thank you so much for your kind words! 😊 We’re thrilled to hear you’re enjoying your Birdfy feeder, and we hope the feed guard makes your setup even better.
We truly appreciate your support and encouragement. We’ll keep working hard to provide a great bird-watching experience!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching! 🐦
Warm regards,
Birdfy Team
Reply from Birdfy
Hi Diane!
Thank you for sharing! 😊 We’re so glad to hear that the price and your sister’s recommendation helped you choose Birdfy. We truly appreciate her recommendation and your trust in us!
We hope you enjoy your Birdfy and have lots of wonderful bird-watching moments ahead. 🐦
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
Easy company to work with
I had a product that I received as a gift that I wanted to exchange for a different product, which turned out to be a breeze. Very easy to work with and attentive to each email.
24 August 2026
Reply from Birdfy
Hello Apex,
Thank you so much for your kind words! 😊 We’re delighted to hear that the exchange process was smooth and that our team could make the experience easy and convenient for you. We truly appreciate you taking the time to share your experience with us.
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help!
Happy bird watching! 🐦
Warm regards,
Birdfy Team
I tried to add the year membership to…
I tried to add the year membership to my order since it was 39 dollars and could not get it to add. Not sure if it’s baked into the price, but there was not a line saying it was purchased.
3 September 2026
Reply from Birdfy
Hello Martin,
Thank you for sharing this with us! We understand how confusing it can be when the annual membership doesn’t appear as a separate line during checkout.
We’re sorry for the confusion. If you’d like, our support team can help clarify whether the membership was included with your order and check the details for you.
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help!
Happy bird watching! 🐦
Warm regards,
Birdfy Team
We have purchased several bird feeders…
We have purchased several bird feeders from Birdfy and have never been disappointed.
2 September 2026
Reply from Birdfy
Hello David,
Thank you so much for your continued support! 😊 We’re thrilled to hear that you’ve purchased several Birdfy feeders and have consistently had a great experience with them. It means a lot to us to know that you’ve chosen Birdfy again and again!
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help!
Happy bird watching! 🐦
Warm regards,
Birdfy Team
Very much enjoying until the squirrels…
Very much enjoying until the squirrels took off with my antennae!!! Customer service was great and sent me a new one quickly so I’m back to bird watching!!
2 September 2026
Reply from Birdfy
Hello Marg,
Thank you so much for sharing your experience! 😊 We’re glad to hear you’re back to enjoying bird watching, even after the squirrels decided to make off with your antenna! 🐿️🐦
We’re also happy to know our customer service team could assist you quickly and get you back up and running. We truly appreciate your support and kind words!
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help!
Happy bird watching! 🐦
Warm regards,
Birdfy Team
I called customer service
I called customer service. could not understand her. asked questions about the product she did not know what was included.
2 September 2026
Reply from Birdfy
Hello Ron,
We’re sorry to hear about your experience with our customer service, and we sincerely apologize for any confusion or frustration this may have caused. We understand how important it is to receive clear and accurate information when you have questions about a product.
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help and will do our best to provide you with the information and assistance you need.
Thank you for your understanding, and happy bird watching!
Warm regards,
Birdfy Team
Love the product
Love the product. Had some trouble with the camera at first, but got it resolved.
25 August 2026
Reply from Birdfy
Hello Christian,
Thank you for sharing your experience! We’re delighted to hear that you love your Birdfy product. We’re also glad to know that the camera issue was eventually resolved, and we appreciate your patience while getting everything sorted out.
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
Reply from Birdfy
Hello Betty,
Thank you for your positive feedback! We’re glad to hear that you found the ordering process easy and were able to take advantage of a great sale price. We truly appreciate your support of Birdfy!
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
I purchased a single camera nesting box…
I purchased a single camera nesting box stoped working so I was sent a replacement. That replacement ran one year I also received which I bought direct. A dual camera humidifier feeder.that feeder worked one day and I received word that was being replaced.
16 July 2026
Reply from Birdfy
Hello Leach,
Thank you for sharing these details with us. We’re sorry to hear about the issues you’ve experienced with your cameras and feeder.
We’d like to better understand the current issue so we can assist you appropriately. Could you please clarify which product is currently experiencing the issue and what is happening with it?
Our relevant team has also sent you an email regarding this matter. Kindly check your inbox and reply to their message when you have a moment, so we can gather the necessary details and work toward making this right for you.
Thank you for your patience and for giving us the opportunity to assist.
Kind regards,
Bordfy Team
Love watching the birds
I enjoy watching the birds. How they eat, three socialization etc
1 September 2026
Reply from Birdfy
Hi Cathyann,
Thank you so much for sharing your experience! We’re delighted to hear that you’re enjoying watching the birds and observing how they interact, eat, and socialize. 🐦
It’s wonderful to know that Birdfy is helping you get a closer look at these special moments. We truly appreciate you taking the time to share your feedback with us!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
Very professional and efficient.
25 August 2026
Reply from Birdfy
Hi Klaus,
Thank you so much for your kind feedback! We’re delighted to hear that you found our service professional and efficient.
We truly appreciate you taking the time to share your experience with us. Your feedback means a lot to our team!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching! 🐦
Warm regards,
Birdfy Team
The cameras pick up a lot of false positives
The cameras pick up a lot of movement and there are a lot of false targets. The hummingbirds hate the hummingbird feeder camera. Not one bird has stopped at it but they regularly stop at all the other I have.
24 August 2026
Reply from Birdfy
Hi Laceyg,
We’re sorry to hear about the false detections and that the hummingbird feeder camera hasn’t captured the visits you were hoping for. We understand how disappointing that can be, especially when hummingbirds are visiting your other feeders.
We’d be happy to help troubleshoot the camera and look into what may be affecting its detection and activity. If you’re still experiencing the issue, please feel free to reach out to our support team so we can assist you further.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Warm regards,
Birdfy Team
great service and the product is a lot…
great service and the product is a lot of fun
1 September 2026
Reply from Birdfy
Hi Beer Club,
Thank you so much for your kind feedback! We’re delighted to hear that you’ve had a great experience with our service and that you’re having fun with your Birdfy product.
We truly appreciate you taking the time to share your experience with us. We hope you continue to enjoy watching your feathered visitors!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching! 🐦
Warm regards,
Birdfy Team
Product is fun to use but my Samsung…
Product is fun to use but my Samsung phone doesn't always allow me to use both cameras and the alarm doesn't seem to bother the squirrels
23 January 2026
Reply from Birdfy
Hi William,
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the product, though we’re sorry to hear about the difficulties using both cameras on your Samsung phone and that the alarm hasn’t been effective at deterring squirrels.
We understand how frustrating that can be. Please contact our support team so we can look into these concerns and provide troubleshooting assistance.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Warm regards,
Birdfy Team
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