Beeline Reviews 

1,264
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise products like the Velo 2 and Moto 2 for being lightweight, intuitive, and easy to use, offering clear, distraction-free navigation. Many highlight the excellent user experience, noting the devices' discreet design, robust battery life, and helpful features. The customer service and staff are frequently described as exceptional, with people appreciating their responsiveness, professionalism, and willingness to resolve issues quickly. However, some customers noted device hardware failures, like screens stopping or units failing prematurely. A small portion also felt dissatisfied with customer support, citing unhelpful responses or slow communication. Additionally, occasional navigation issues were reported, such as devices not providing turn-by-turn directions for initial distances or re-routing.

What people talk about most

Product

Users describe positive interactions with the product, often praising its minimalist design, ease of use, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the devices as minimalist, intuitive,... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as "second to... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent customer support and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Beeline Velo 2 is superb very light weight cycle GPS system. Really great, easy to use phone app and either simple turn based or compass style navigation displayed on the puck mounted on the han... See more

Company replied

Rated 5 out of 5 stars

My MotoII Beeline device manifested a permanent 'S11' Error code which could not be fixed. Having written to the Beeline help service (NOT a BOT!) they swiftly acknowledged the issue with my device... See more

Company replied

Rated 5 out of 5 stars

Quick exchange and great support – despite a rough start Unfortunately, my Beeline Moto 2 arrived faulty, which was a bit of a hassle. But the customer support reacted quickly and made the exchange p... See more

Company replied

Rated 5 out of 5 stars

The team at Beeline are amazing. I had a pretty tragic incident happen to my Velo 2, after a great ride out on Bank Holiday Monday, and within less than a week, they'd confirmed my details, dispa... See more

Company replied


Company details

  1. Electronics Company

Information provided by various external sources

Discover better journeys with Beeline, the smart compass for your bicycle.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,264)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beeline - fantastic product + great support

Beeline is a fantastic product for bike navigation and fun rides. It's very simple to use and doesn't clutter your head with unnecessary info, quite important that when your bike riding.

I had an issue trying to get an aspect of the app to work and their tech support were excellent, very patient too given that it was user error.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Beeline Moto!

I've had an original Beeline Moto for years, I had backed it in the Kickstarter campaign and find it to be utterly simplistic in design yet the most intuitive bike sat nav I've used, touring all over Europe on a variety of bikes.
On my latest trip, whilst travelling on the A38 to get the ferry to Santander, the mount failed! Having had the unit for years, I was gearing myself up to replace it on my return, so contacted Beeline support to enquire if unit only purchase was available.
However, they offered me a better, solution, a complete replacement unit free of charge! Was born away by the helpfulness of the team, and their willingness to resolve the issue. Thank you so much!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I'm very pleased with my Beeline Velo…

I'm very pleased with my Beeline Velo 2.

It is a minimalist bicycle GPS tool, to find my destination or (very important) to guide me through routes I had planned in advance and for which I could upload the GPX file.

As it is depended on your cell-phone, no worries about outdated maps, etc.

Also they reacted within a day when I had a question

Well done

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great navigation for motorbike

Hi,

I wanted to let you know that my Beeline is working well now, but I also want to give you a huge compliment. I get such incredibly nice routes when I set the Beeline to "fun" or "relaxed" route. I end up on roads I would never have come across otherwise. Below is a report of my motorcycle trip, which I shared on Polarsteps.

I have the Beeline navigation on, and you can choose between: fast (via highways or without highways and 80 km/h roads), fun (no highways, but also fewer 80 km/h roads), compass (only points towards the end point and otherwise you have to figure out your own way), and relaxed. I used the latter yesterday and today, and I was sent via roads where I think the residents living there have never seen other people before. Except for people from that neighborhood or the package delivery person. Hamlets smaller than Homoet (one church and 3 farms)

Edwin Arendsen

14 July 2026
Unprompted review
Beeline logo

Reply from Beeline

Thanks for the review, Edwin! We are so happy to hear that you have been enjoying your Beeline adventures - that is amazing!

We hope that you have lots more planned for the summer!

Happy Beelining!

Rated 1 out of 5 stars

Failed twice in 2 years

I have owned a Beeline Moto II for the last couple of years. My first one failed after 2 months and only a couple of uses. The company replaced it with a new one free off charge. Great, I thought, I just got a duff one. 2 years on and only light usage (455 recorded miles) and the replacement has now failed too. While it worked I thought is was pretty good. It's out of warranty now so no point trying to contact Beeline as I wouldn't want to spend any more money with them. My advice is to steer clear unless you are happy to pay £199 for 2 years use. They don't last.

14 July 2026
Unprompted review
Beeline logo

Reply from Beeline

Hi Eric - we are sorry to hear about the issues at hand. Please know that it is always worth getting in touch with the team. There are options that we have for both warranty and out-of-warranty repairs.

If you could please reach out to the team to let us know the issues you are experiencing, alongside some pictures/videos confirming this, the team will be more than happy to go through some next steps with you and work to get you Beelining again asap!

We hope to hear from you soon.

Rated 5 out of 5 stars

Really good aftersales support

I had previously owned a gen 1 beeline moto and liked its simplicity so it was a no trainer to upgrade to the Moto 2. I ordered just before a trip to Spain and fitted the night before I went. During the trip the handlebar bracket caused me some issues but I managed to come up with a workaround, and when home contacted beeline support. After I provided a description of the issue and some photos, they sent me a new insert by post which has solved the problem, so im now very happy with my purchase

10 July 2026
Unprompted review
Beeline logo

Reply from Beeline

We are so happy to have been able to help you, Adrian!

We wish you many more great Beeline adventures!

Rated 5 out of 5 stars

Excellent product backed by outstanding customer service

I’ve been using the Beeline Moto II for both on-road and off-road riding and genuinely think it’s one of the best motorcycle accessories I’ve bought. The simple, intuitive navigation works brilliantly on the bike without being distracting, and I’m always happy to recommend it to other riders.

When I recently experienced an issue with my device, the support from Beeline was excellent. Georgio took the time to understand the problem, communicated clearly throughout and went above and beyond to get everything resolved quickly and straightforwardly.

The replacement arrived promptly, and the whole experience reinforced my confidence in Beeline as a company. It’s great to find a business that not only makes an excellent product but also genuinely stands behind it and looks after its customers.

Highly recommended.

10 July 2026
Unprompted review
Beeline logo

Reply from Beeline

Thank you for your review! We are so happy to hear that the team have been able to help you :)

We wish you all the best and many more great Beeline adventures!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Special shout out to Simren for being so friendly and helpful.

26 June 2026
Unprompted review
Beeline logo

Reply from Beeline

Thank you for your kind words - we are more than happy to have helped here! Happy Beelining!

Rated 2 out of 5 stars

Look elsewhere for motorbike navigation!

I bought the Beeline Moto 2 to use on my motorbike primarily as a sat-nav system but also as a random round trip generator for the days when you cant be bothered to plan your ride yourself!
Firstly, the device itself is excellent. Very discrete and it provides just the right amount of information when you are on your journey.
However, the companion app is very poor. It does not seem to understand what a 'highway' is or rather my definition of a highway is wildly different! For example, if I try to create a random round trip that I define to exclude highways, it will, 99% of the time, create a route that includes national speed limit dual carriageways.
Its app route implementation is generally very weak and clearly the company should have just paid the licensing fee to Google to piggy back off Google Maps!
For products like this, I always review them on the principal of if it broke, would I buy it again, and the answer for this product is a resounding NO!

3 July 2026
Unprompted review
Beeline logo

Reply from Beeline

Hi Kevin! We appreciate the feedback here. We are sorry that this has been your experience, and please know that your feedback has been passed along to the team to take into consideration for the future.

In the meantime, please know that you are able to use waypoints to adjust your route to your liking, or if you end up on one of these roads, you can rate it negatively to avoid it showing up in your routes in the future.

Nonetheless, we truly appreciate your feedback.

Rated 5 out of 5 stars

Velo 2 Beeline

I have a Velo 2 Beeline and have used it since May 2025. I've stopped using any other GPS devices as Beeline does everything I need. I've used the app to plan routes and used the device to record where I've ridden. I've used to guide me turn by turn and it's been spot on every time. I also enjoy using the Compass mode and just exploring.

The customer service is second to none and they've been very helpful whenever I've been in touch

2 July 2026
Unprompted review
Beeline logo

Reply from Beeline

We are so happy to hear that your Beeline experience has been so positive!

We truly appreciate the review!

We wish you all the best! Happy Beelining!

Rated 5 out of 5 stars

Fantastic device and amazing support

Had a moto 2 for a little while now and it’s been fantastic. The app works really well and the display has been clear and accurate.
My device did develop a fault, but I contacted their customer support who were brilliant, arranging return and a replacement device in under a week

2 July 2026
Unprompted review
Beeline logo

Reply from Beeline

We are more than happy to have been able to help here, Martyn!

Wishing you all the best and happy Beelining!

Rated 5 out of 5 stars

the very best…

This is genuinely the very best customer service you can receive.
It is very rare I am moved to write reviews, but the support I have had from Beeline has blown me away - superb.

29 June 2026
Unprompted review
Beeline logo

Reply from Beeline

Thank you, Simon, for your kind words about the team here! We love to hear it!

Happy Beelining!

Rated 5 out of 5 stars

I can't speak highly enough about…

I can't speak highly enough about Beeline and their Moto II. I was an early adopter of the Moto, and they've only gotten better with the second iteration. They also offer great customer service, which as an end user is often more a part of my decision to buy certain products than I'd like to admit. I recently used Beeline and my Moto II on a 1700-mile motorcycle trip over eight days of riding, spanning distances of 100 to 300 miles per day. Navigation was smooth and easy all the way!

1 July 2026
Unprompted review
Beeline logo

Reply from Beeline

We are so happy to hear that Beeline has been a big part of your trips; that is amazing!

We love to hear that the support team have been helpful to you, too! We live and breathe customer satisfaction!

We wish you all the best! Happy Beelining!

Rated 5 out of 5 stars

Excellent all round!

I've been using Beeline Moto 1 for some time now and it's an excellent device but even better is the customer support from Beeline. Shoutout to Georgio in the customer support team who got me back up and running when I had some issues. Thanks Georgio and the Beeline team :)

26 June 2026
Unprompted review
Beeline logo

Reply from Beeline

We are so happy to have been able to help you with this, Robert!

We wish you many more great adventures with Beeline guiding the way!

Happy Beelining!

Rated 5 out of 5 stars

Now i love tech

Now i love tech, when its actually helpful. I own a BMW R1250RT and for those of you who are familiar with this bike will know there aint a lot of room for a conventional GPS, unless to go for the NAV Vl, which is 600 quid plus 315 quid for the the housing and about 45 for the wiring loom/ bracket. and they aint all that reliable I've had two brand new and well lets just I've learned. Beeline. does what is says on the box, stylish, easy to set up, functional as it doesn't make tea etc but does tell you where you are, where you are going with out all the wasteful graphics, who needs to know there are trees, i have eyes... mounting was easy, bracket supplied was easy to fit as it came with varying sizes rubbers, a small Allen key isn't in the box, whether it fell out when i opened it not sure but you'll need one. I've ridden perhaps 300 miles, in and out of London, Berkshire, Hampshire. routing is straight forward, the little lights flash and you CAN hear the little ping that lets you know your on your junction even with, in my case the wind shield completely down. i'm short sighted but can still read the screen which is about 20 inches from helmet, charging again is easy from any usb c cable, not run the battery out yet, planning a ride down to Penzance Cornwall 500 mile round trip, later next week and back same day so we will see. so was it worth the money, in my books yes, no fuss no fancy screens, i haven't gone through all it does here, but i bought it to do what its doing go from a to b with out exposing my phone to the elements, plus i don't get interrupted or distracted by phone calls, we've all done it. here's the clincher, i'm 63 years old, i grew up with phone boxes, fag machines, and beer that was a pound a pint. you wont go far wrong with this, take it from an old fart.

18 June 2026
Unprompted review
Beeline logo

Reply from Beeline

We love to hear that you have been enjoying your Beeline experience - that is great, Steve!
Your trip to Cornwall sounds amazing, and we hope that the weather was on your side!
We wish you many more great trips with Beeline guiding the way - please do not hesitate to reach out to the team with your feedback and any suggestions for the future - we love to hear it :D

Rated 5 out of 5 stars

Outstanding direct support from Beeline after local retailer failed!

I experienced a structural issue with my Beeline Moto II Metal Edition—the top cover with the metal ring detached due to motorcycle vibrations, despite the device being kept in its original case and having zero signs of impact.

My local retailer in Poland (X-KOM) unfairly dismissed the warranty claim as "mechanical damage." I decided to escalate the issue directly to Beeline Support, and it was the best decision ever.

The Beeline team was incredibly professional. They immediately reviewed the photos, validated my claim as a structural/workmanship issue, and took over the process. Within two weeks, they bypassed the uncooperative retailer and shipped a brand-new replacement unit directly to me.

As a Beeline Plus Yearly subscriber, I am absolutely thrilled with their customer-first approach. They truly saved my riding season. If you ever face an issue, trust the manufacturer—Beeline’s direct support is absolutely top-notch!

14 May 2026
Unprompted review
Beeline logo

Reply from Beeline

Thank you for your kind words - we are so happy to hear that the team have been able to help you with this!

We wish you many great adventures with Beeline guiding the way and hope you have some fun trips planned for the summer!

Rated 5 out of 5 stars

Excellent customer support and service

Excellent customer support and service, very quick to respond when I highlighted an issue. Resolved the problem in a short period of time. I felt the customer support team is very engaging

15 June 2026
Unprompted review
Beeline logo

Reply from Beeline

Thank you for your review - we are so happy to hear that the support team were able to help you!
Wishing you many great adventures with Beeline guiding the way!

Rated 5 out of 5 stars

The original Beeline Moto conked out...

The original Beeline Moto was humming along. 5000 miles later it conked out. The folks at Beeline were incredibly responsive, ultimately replacing the unit. Couldn't ask for more.

15 June 2026
Unprompted review
Beeline logo

Reply from Beeline

Thank you for your review - we are more than happy to have helped with this and look forward to your summer filled with Beeline adventures!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look