We were welcomed by Ricardo in the Hague store, who really helped us make the best choice. Great knowledge over his products, service oriented person with a nice sense of humor. His friendly style was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My husband and I visited Beter Bed in Zuid. A young employee there provided us with excellent service to help us choose a mattress. He was so kind and helpful. He guided us with the greatest care, hel... See more
Company replied
I recently visited Beter Bed Amsterdam Zuid-Oost, and had a great experience. The employees were very helpful and understood what I needed. They found the perfect solution for me. I bought a mattress,... See more
Company replied
The furniture was great. The delivery process was poor. Being unable to select a delivery time when purchasing was not helpful. The website advised us to order and the change the delivery address. B... See more
Company replied
Company details
About Beter Bed
Written by the company
Beter slapen, beter leven
Bij Beter Bed geloven we dat iedereen beter kan slapen. Hoe beter je slaapt, hoe gelukkiger, gezonder en productiever je bent. We geven je persoonlijk advies op basis van jouw specifieke wensen.
Innovatieve slaapoplossingen
We combineren jarenlange kennis met de nieuwste technologieën zoals ons Beter Slapen plan en Beter Slapen iD. Zo maken we de beste keuze uit ons uitgebreide aanbod bedden, boxsprings, matrassen, kussens en beddengoed.
Stel zelf je bed of boxspring samen
Al 40 jaar de slaapspecialist van Nederland
Al sinds 1983 zijn we experts in slaap en kennen we de nieuwste ontwikkelingen. We zorgen ervoor dat jij elke dag uitgeslapen en energiek wakker wordt.
Duurzaam slapen
We geloven in duurzaam slapen. Een goede nachtrust zorgt niet alleen voor jezelf, maar ook voor je omgeving. Duurzaamheid is daarom een vast onderdeel van onze strategie, zodat we samen dromen van een betere wereld kunnen waarmaken.
Written by the company
Contact info
Linie 27, 5405 AR, Uden, Netherlands
- 0413-338800
- info@beterbed.nl
- beterbed.nl
4.3
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You are nothing but scammers and…
You are nothing but scammers and fraudsters. Communication with your company is pointless. In every conversation, we clearly asked for written confirmation that we would receive a 100% refund under warranty for the bed we paid for — but instead, we received incomplete trash. Your salesperson at the Sint-Pieters-Leeuw store has no idea what they are selling, and it’s clear that your company’s strategy is simply to push products onto customers and then leave them to deal with the problems afterward. That’s the only way to describe what we received — pure garbage.
From the moment we received the bed, we haven’t been able to use it. I am recovering from spinal surgery and spent nearly €4,000 hoping to improve my health — not to harm it further because of the stress caused by your lack of professionalism and the fact that I now have to sleep on a couch instead of a proper bed.
Reading other online reviews, it’s obvious that you have no respect for your customers. All you care about is taking their money, while the quality of your products is worse than what you can buy at IKEA.
We demand an immediate response!!!
1 August 2025
Unprompted review
Reply from Beter Bed
Dear Tomasz Lipca,
Thank you for your message. We are truly sorry to hear that your experience with our service and the delivered product has been so disappointing.
We want to assure you that your request is currently being processed, and we are actively working internally to find a suitable solution. You can expect a personal follow-up from us very shortly.
We take this kind of feedback extremely seriously and are committed to resolving this matter with the utmost care.
Kind regards,
Beter Bed
Professional and kind staff
The staff was very kind and professional. We got a lot of advice how to sleep well and which matress we need.
20 July 2025
Reply from Beter Bed
Good afternoon,
Thank you for leaving a positive review. It's wonderful to hear that the staff was very friendly and professional. We also received plenty of advice on how to sleep well on the mattress you need.
Just a little more patience and you'll be able to enjoy your night's sleep again.
We wish you a wonderful night's sleep.
Sincerely,
Veruska
Beter Bed
Reply from Beter Bed
Good evening,
Thank you for leaving a positive review. I'm very pleased to hear that you're happy with the quality and service. I also appreciate the fast delivery.
I hope you enjoy your purchase.
Sincerely,
Veruska
Beter Bed
Reply from Beter Bed
Goedemiddag,
Dankjewel dat je de tijd hebt genomen om deze fantastische review achter te laten, hier worden we heel blij van.
Alvast veel slaapplezier toegewenst op jouw nieuwe bed en matrassen.
Met vriendelijke groet,
Hesron
Beter Bed
Very helpful.…
The assistant was very helpful& patient with me ,as I have a very bad back.
15 May 2025
Reply from Beter Bed
Good morning,
Thank you for leaving a positive review. We're so glad to hear the assistant helped you well.
I hope you enjoy your purchase.
Sincerely,
Veruska
Beter Bed
Very expensive delivery fees and poor…
Very expensive delivery fees and poor customer service. Won't use them again.
8 July 2025
Reply from Beter Bed
Dear Stella,
We are truly sorry to hear that your experience with our customer service did not meet your expectations, and that you found our delivery fees to be expensive. This is certainly not the impression we want to leave with our customers.
It saddens us even more to read that you no longer wish to shop with us. We genuinely value your feedback and would appreciate the opportunity to speak with you directly to better understand what went wrong and, if possible, to make things right. We would be glad to reach out to you personally.
Kind regards,
Veruska
Beter Bed
--------
Hi Stella,
We have tried to get in touch with you. Unfortunately, we have not been successful yet.
However, if you would like to discuss your review, please feel free to contact us!
Kind regards, Janneke
Beter Bed
Bang for the buck!
If you’re looking for bang for the buck, betterbed is it. And the delivery was superb!
3 July 2025
Reply from Beter Bed
Dear Villanueva,
Thank you so much for your kind words! We’re thrilled to hear you found great value with Beter Bed and that the delivery met your expectations. Enjoy your new purchase, and don’t hesitate to reach out if we can help you with anything else!
Sincerely,
Faith
Beter Bed
Reply from Beter Bed
Goedenavond,
Bedankt voor het plaatsen van jouw lieve review. Heel fijn te vernemen dat je het product goed vindt.
Ik wens je veel plezier met je aankoop.
Met lieve groet,
Veruska
Beter Bed
Is the best in nl
25 June 2025
Reply from Beter Bed
Beste meneer/ mevrouw,
Wat een geweldig compliment.
Super om te horen dat je zo tevreden bent.
Alvast heel veel plezier toegewenst met jouw nieuwe aankoop.
Met vriendelijke groet,
Valerie
Beter Bed
Their relationship website
Their relationship website, especially the connection between the website and the banking gateway, seems to have an issue. I did not receive any confirmation email after I placed my order. I called your customer service to check my order number and other details two times.
10 June 2025
Reply from Beter Bed
Hi Azadeh,
Thank you for sharing your experience.
It is unfortunate to hear that you did not receive a confirmation email and that you had to contact our customer service multiple times to verify your order. This is certainly not the service we aim for.
We take your feedback regarding the connection between our website and the payment environment seriously and will investigate this internally so that we can improve it in the future.
If you still have questions or need assistance with your order, please feel free to contact us again.
Kind regards,
Ichelle
Beter Bed
Reply from Beter Bed
Good afternoon,
Thank you for posting a lovely review. It's great to hear that you received a good delivery and that the customer service was nice.
I wish you a wonderful night's sleep.
Kind regards,
Veruska
BeterBed
Reply from Beter Bed
Good afternoon Obeng,
Thank you for leaving this excellent review.
Very nice to read that you can testify to our quality and good delivery service, we really liked that.
We hope you enjoy your sleep on your new mattress.
With kind regards,
Hesron
Better bed
Bed & Matress Good, Delivery an Issue
The furniture was great. The delivery process was poor. Being unable to select a delivery time when purchasing was not helpful. The website advised us to order and the change the delivery address. Beware fees for changing the delivery date or failing to be available to take delivery.
We ordered items in stock but our order was unable to be delivered until the following week. The time we were allocated was a three hour slot. We took time off work (because the delivery options were limited and we didn't want to pay costs for a missed delivery). The order was late and items delivered well outside the agreed times.
28 May 2025
Reply from Beter Bed
Good evening,
Thank you for your review.
It is a bit disappointing to hear that the ordering process did not go as well as you thought. Our sincere apologies. Due to delays in the delivery process, the delivery staff did not arrive at your address on time. This report will be forwarded internally and processed.
Kind regards,
Veruska
Beter Bed
Quick easy order from website
Quick easy order from website, short waiting time, communication very thorough, really great quality bed frame.
25 May 2025
Reply from Beter Bed
Good afternoon,
Thank you for posting a great review. We really appreciate it.
We wish you a very nice sleep.
Kind regards,
Veruska
Beter Bed
I canceled my order with Beter Bed 15…
I canceled my order with Beter Bed 15 days before delivery, but they still charged me a 30% cancellation fee. Despite reaching out, they showed no willingness to find a middle ground or value me as a customer. Disappointing experience—potential buyers, be cautious with their rigid policies!
Zero stars
3 June 2025
Unprompted review
Reply from Beter Bed
Dear Fikret,
We're sorry to hear that you feel this way.
We understand that canceling an order can be frustrating, especially when additional costs are involved.
Our cancellation policy is in place to ensure transparency, but we truly appreciate your feedback and will take it into account as we continue to improve our service.
Thank you for bringing this to our attention.
Kind regards,
Valerie
Beter Bed
Reply from Beter Bed
Good evening Mr. Botsis,
Thank you for leaving this review and your honest feedback about the delivery time.
It is still nice to read that it was a nice experience overall.
I hope you have a great night's sleep on your new mattress.
Kind regards,
Hesron
Beter Bed
Friendly and helpful.
27 May 2025
Reply from Beter Bed
Good evening Theresa,
How nice of you to let us know through the review that you had a friendly and helpful experience.
I wish you lots of sleeping pleasure!
Kind regards,
Diego
Beter Bed
delivery was partially late, communication was lackluster.
To start off with the positives; The employees during the sale were great; really helpful, insightful, allround very nice. up until this point I would have rated a 5/5.
We ordered late November, while we got the keys to our house in mid-march. So that gives a 4-5 months timeframe for BeterBed to get everything together. They also agreed that this timeframe was do-able.
Fast forward to ONE day before the actual delivery, we get a email:
"Yeah, we can only deliver the bed partially, we are missing the headboard & 1 mattress."
First of all you are given 4 MONTHS to get ONE bed together, you are selling beds for crying out loud, and you tell me ONE day beforehand that you cannot delivery everything on time?
The lack if headboard is annoying, but at least able to sleep on. But the lack of a mattress is rather problematic; Where should I sleep on? the floor? I didn't order 4 months in advance just to get called 1 day beforehand that stuff is not able for delivery?!
Then, I got an email that the remainder of the order, so the headboard and mattress, would be delivered in mid-may. (So.. I should be sleeping on the floor for 2 months? okay?)
So I asked them; okay, what now? I am in quite a pickle. They didn't seem to care that much.
They told me that I could pick up a temporary mattress in a physical store, that doesnt meet the dimentions, but at least you have something for the time being.
So here I go, to the store at my own expense.
Then, the staff member at the store assured me, that I would be compensated for this error, and sincerely apologised, and I would hear from BeterBed within 2 days, because of some kind of supervisor that needed to approve it. Thats fine.
You guessed it; They didn't. There was no communication at all. BeterBed hasn't contacted me to this day, which I accepted, honestly.
I will not be buying a new bed here in the future. This wasn't "one hiccup", this was simply bad communication on multiple occasions.
A lot of the problems that I encountered could have been (temporarily) solved if BeterBed communicated these things beforehand.
For buying a bed that was over 3000,- , I would expect a tad bit more service.
21 May 2025
Unprompted review
Reply from Beter Bed
Dear Tim,
What a shame to read that your experience with Beter Bed has not been satisfactory. We are sincerely sorry about that. It is important to us that you receive good service and look back on your purchase with a satisfied feeling.
We have been in touch, but if there is anything we can do for you, please let us know.
With kind regards,
Diego
Better Bed
Beter Bed Duiven is much Better!
My experience at Duiven Beter Bed was great! I had a really good sales lady, who was knowledgeable, warm and friendly, listened to what I was looking for and gave good advice and helped me with finding the bed for me! Making my overall experience very enjoyable! Thank you Gaby for making it a great experience shopping at Beter Bed!
25 May 2025
Reply from Beter Bed
Dear Chantelle,
Thank you so much for your wonderful message! How nice to hear that Gaby helped you so competently, warmly and kindly and that she listened carefully to your wishes. We love that your visit to our Duiven location was such a pleasant experience.
We will certainly compliment Gaby on your kind words! Enjoy your new bed and hopefully see you at Beter Bed.
Kind regards,
Tiffeny
Beter Bed
I ordered the wrong item by mistake and…
I ordered the wrong item by mistake and tried to cancel immediately. It wasn't possible as only customer support can cancel. By the time they were available, it was too late and now I will most likely have to pay 100 euros to send the package back.
18 May 2025
Reply from Beter Bed
Dear Audrey,
Thank you for sharing your experience with Beter Bed.
It's a shame that this is not the experience we would have liked to give you. We are doing everything we can to continue improving our service, so your feedback is incredibly valuable to us.
Please feel free to let us know if we can assist you further - we are happy to think along with you.
Best regards, Nkuella Beter Bed
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.