baslerbeauty Reviews 

I am 74 years of age and I went to Madrid to see the Pope. My immuno therapy attacked me directly and I came close to losing my life. Recovering I wanted my favourite perfume Faguzzi 1, I ordered it off this company who have not delivered. 170 euros and I have asked for my perfume or money, they tell me they will conduct an investigation. I just want my perfume and now.

My experience with baslerbeauty has been absolutely terrible, exhausting, and unacceptable.

On 13 June 2026, I placed an order worth €215.66. The parcel I received was open, damaged, and practically empty. None of the products I ordered were inside. The box contained only paper and plastic packaging material.

From the beginning, I sent them everything: photos, videos, the shipping label, a full explanation, the DHL damage report, and the DHL case number: 42619917.

baslerbeauty confirmed several times that my documents were complete. However, today is 14 August 2026. That means 62 days have passed since I placed the order, around 58 days have passed since the DHL report was registered, and 52 days have passed since they confirmed that all documents were complete. Despite all of this, I still have not received the products, I have not received my money back, and I have not received any clear answer.

Every time, they send the same repeated replies: “We are waiting for DHL,” “please be patient,” or “please send more evidence.” This no longer feels like proper customer complaint handling. To me, it feels like delaying the case, exhausting the customer, and holding on to the customer’s money.

I paid baslerbeauty, not DHL. My purchase was with the store. Any issue between the store and the shipping provider should be handled by them, not by leaving the customer stuck between baslerbeauty and DHL for weeks.

In my opinion, this behavior is completely irresponsible, disrespectful to the customer, and feels like fraud in practice: money was taken, no products were delivered, evidence was sent multiple times, and yet the customer is still kept waiting with repeated and useless replies until they become too exhausted to keep fighting for their money.

I deeply regret buying from this store. If I had known that after paying in full and receiving an empty parcel I would have to fight for more than two months just to get a clear answer, I would never have purchased from baslerbeauty.

This has been the worst online shopping and customer service experience I have ever had.

I'll never ever again buy from this company.....terrible customer services, if they read your message they answer as AI. Made a purchase, direct debit, money out from my account and they don't confirm the payment. STAY AWAY

⭐⭐⭐⭐⭐

I am genuinely impressed with both the products and the customer service at Basler Beauty.

First of all, every product I have received has been 100% authentic, perfectly packaged, and exactly as described. When buying premium perfumes and cosmetics online, authenticity is my top priority, and Basler Beauty has completely earned my trust.

I also really appreciate the complimentary samples and gifts included with my order. It’s a thoughtful touch that allows customers to discover new products.

In addition, I experienced an unusual situation with one of my orders that required extra attention from customer service. Throughout the entire process, the team remained professional, responsive, and committed to finding the right solution. They kept me informed and stayed with the case until it was fully resolved.

Considering that Basler Beauty is a German company and my order was delivered to the very south of Italy, I am especially impressed by their organization, reliability, and commitment to customer satisfaction.

This experience confirmed that Basler Beauty is not only a retailer of genuine, high-quality products but also a company that truly stands behind its customers.

Thank you to the entire team! I will definitely continue shopping with confidence and highly recommend Basler Beauty to anyone looking for authentic beauty products and excellent service.

I ordered a perfume at baslerbeauty.ie , it's great and i have no doubt that it's original. Also I got a mini mascara and a sample as a gift, which is really cool.

They provide voucher codes if you subscribe so it's a good deal.

However, delivery is not so fast. The information on the website says that the delivery is in 3 - 5 days, it took 12 days to ship the parcel from Germany to Ireland.

I placed an order on June 3, it was shipped on June 8, arrived in Ireland on June 12(which was Friday) so I got it on Monday, June 15. It's not too long but if you need your purchase urgently it's not the fastest option. Also, there's no estimated date of delivery on the website.

Customer service works good, I contacted them to ask when my purchase would be shipped because I was worried about it and they aswered almost immidiately, no complains for them.

I can say that the price is very fair so if you don't need to get an item in a few days, it's a good option.

I finally received my order today after a long wait of five weeks and I’m happy with.
However, the overall experience was very frustrating due to poor communication and slow investigation. Most of my emails were returned as undeliverable, and despite sending my proof of payment several times, (the order number did not match the payment reference).
Because of these issues, my only way to get in touch with baslerbeauty was through Trustpilot.
While the order did eventually arrive, this situation could have been avoided with better customer support and communication. Anyway thank you very much and I will not hesitate to place another order in the future.( very good prices)

I registered with Basler Beauty on the 12th Dec 2025 and received a registration email from them. On the same day I placed an order and the money came out of my account immediately but I received no confirmation email and when I logged into my account there was no order history. I sent an email immediately to email address listed on the website but heard nothing back to check my order, I tried to phone the number listed online numerous times and I could not get through. Since December I have sent countless emails and tried to get through on their telephone but all I get is radio silence. At this point I am very frustrated and looking through other customers experience this is not the first time that this has happened. Basler Beauty are an absolute disgrace and should not sell goods as an online retailer. I will be taking this further if I do not receive a response very shortly!

On January 27, 2026, I placed an order on this website and paid online (€195.64), but I never received any order confirmation by email.

I have tried to contact customer service by phone (waiting more than 20 minutes without an answer) and also sent an email, but so far I have received no response at all.

For an online shop that requires advance payment, this is very concerning. No confirmation, no reachable customer support, and no communication.

I hope Basler Beauty will contact me urgently and properly handle my order or refund, because at this moment this does not feel trustworthy at all.

I placed an order with this company (Order #5316844), which they claim was dispatched on 05/12/2025. As of today, I still have not received the product.

I have tried to contact them multiple times through their available channels, but I have received no response at all. At this point, given the long delay and complete silence, I believe that I may never receive the product and that I have been deceived.

The worst company I've ever dealt with. I don't recommend it to anyone. There was information about 2-4 business days of delivery, but it's a fake, 8 days have passed and I even didn't get tracking number. The phone number can't be reached, it looks like scam. I wish I could put no star.

I ordered a perfume about four days ago. The website said delivery would take 1–3 days if I ordered that day. I only received tracking information yesterday, and by that point the order should already have arrived.

After reading countless other reviews, it seems Bastler Beauty changes the delivery time shown on the website frequently. Some Trustpilot reviews mention one week, others 3–5 days. This inconsistency is frustrating.

What annoys me most is the tracking status. The parcel is only marked as “announced” and has not even been handed over to the carrier yet.

UPDATE:

So it was shipped out on Monday and I received the item today, thursday the week after. I am very happy with it (Maison Margiela Jazz Club) and it is 100% authentic. I hope the shipping problem will be fixed if so I will buy from baslerbeauty soon again.

I normally don’t write (negative) reviews, but after reading many similar reviews, I feel it’s necessary.

I placed an order on January 2 (order number 5361281), and as of January 9, I still haven’t even received a shipping confirmation. On the website, it clearly stated that the item would be delivered within 5 working days, which was a big reason I ordered. The product was meant to be a gift.

At this point, the item hasn’t arrived, hasn’t even shipped, and there has been no proactive communication. This feels misleading: if delivery within 5 working days isn’t realistic, it shouldn’t be advertised that way. Reading other reviews, it’s clear I’m not the only one experiencing these delays.

Very disappointing experience overall. I would appreciate an update.

I changed my review and rating.
I received the goods 11 days after placing my order. There was snowy weather in Germany, and then the parcel was held up for a long time at the sorting office in Ireland. If it weren't for these factors, I would have received it earlier, of course.
The packaging was very large and everything arrived intact and undamaged, even though there were several boxes inside. I'm giving one star less because the service is poor. It took five days for me to receive an email confirming that my order had been shipped, and they spent five days processing it. I sent an email asking, "What stage is my order at?" but they never replied. However, I received the original perfume at a lower price online as a gift for my wife, and that makes me happy.

Ordered Jazz Club (fragrance) 10 days ago still no email, no tracking number and no word from them.

Sent a message through their contact form and it’s been dead silent.

Happy to change my rating if I can get some actual information about where the product I bought is.

Ordered an LED mask off them and it was perfect so decided to make a second order. One item in that order never worked when I opened it. Emailed them and filled in the contact form on the website numerous times and never got a reply.

I placed an order for over €432.28 on 18th December. I did not receive an email confirmation or order number .

Here is the timeline as I am no closer to resolution.
24 Dec - sent email to ‘info@…’ notifying that monies were deducted but no order info received
29 Dec - sent another email to ‘info@basler…’ saying that 432.18 taken from bank account but no email or order information received
30 Dec - sent proof of deduction from bank account to ‘info@basler..’
30 Dec - left negative review on truspilot
31 Dec - Basler beauty asked for information and I replied immediately
31 Dec - sent copy of previous emails and proof of deduction from bank account to ‘service-team@…’
2 Jan - they replied to review asking me to send details to serve team email
Jan 2 - sent a follow up email to ‘service-team@basler-beauty’
*****No response ****
Jan 7 - I edited my review on this site
Jan 7 - basket beauty sent the same reply asking me to email the service team ****which I have already done several times!! ***
Jan 7 - sent another follow up email with screenshots of deductions from bank account
Jan 8 - still no response

***I see from other reviews that sometimes customers do not get email confirmations of orders. The processing of orders is very patchy. I cannot send an order number because I do not have one.

Brilliant service, ordered Victor and Rolf spice-bomb extreme and got it well under retail. It arrived within a week and I had no issues. Will definitely be using in the future.

I bought a perfume on the 6th of December. Recieved a dhl tracking number, the tracking number says delivery has been announced. Its been like that for 10 days. No response to the 8 emails I have sent , the customer care number refuses to help you as it is german only yet the site is a .nl. I think I have been defrauded. Buy at your own risk.

Ordered an item, payed by creditcard following a secure transaction. They claim the money never arrived, it is visible in my bank app. Even when I show the bankstatement of the creditcard they claim they see no proof of payment so I am forced to dispute the payment with my bank. Very poor customer service and unprofessional behavior. I would not consider buying from them.

The below reaction of baslerbeauty is ridiculous. I was already in contact over email, the same email I provided with this review. I have no order number because baslerbeauty claims the money never arrived even though I can show a bankstatement of my credit card. I am currently waiting response of my credit card company to dispute the transaction.

Final update: I am happy to report Baslerbeauty has solved the dispute after 9 days.

The entire process of ordering from Basler Beauty is very straightforward. The item I ordered was delivered to me here in Ireland within a week, and the quality was top class, and excellent value. I'll certainly order from them again. I highly recommend them