Baltini Reviews 

I bought a pair Birkenstocks at the very beginning of January and they sent the incorrect size. They asked for photographic evidence of the packaging, items, incorrect size details etc. Now at the end of March the issue still has not been resolved. I have a pair of shoes that are way too big and they will not respond.

My shopping experience with Baltini was overall very positive and enjoyable. The website is user-friendly and intuitive, making it easy to browse their impressive selection of luxury items. Checkout was smooth and hassle-free, even when ordering from the USA, with no issues at all regarding international purchasing. The packaging was excellent, and delivery arrived promptly and in great condition. The only minor downside was that the boots I ordered, listed as size 12US, fit more like an 11US, so they ended up being too snug for me and I gave them away as a gift. Aside from that sizing discrepancy, Baltini is a fantastic place to shop for high-end pieces, and I'd happily order from them again.💯

Great product and fast delivery. Very happy with purchase

⭐ 1 Star – Extremely Disappointed with Baltini

I had a terrible experience with Baltini. I purchased designer shoes expecting them to arrive brand new, as advertised. Instead, they arrived used, dirty, and clearly worn. This is completely unacceptable for a luxury item.

I immediately contacted customer service and provided clear photo evidence showing the condition of the shoes. They kept asking for more pictures and additional proof, which I provided right away. After that? Nothing but excuses and delays.

Despite sending everything they requested, they refused to issue a refund and stopped properly responding. It feels like they were just trying to stall instead of taking responsibility.

For a company selling high-end designer products, this level of service and lack of accountability is shocking. Buyers beware — if something goes wrong, don’t expect them to stand behind what they sell.

Very disappointed and will never shop here again.

Baltini,
I am using this method to write to you and denounce your dishonesty. I urge all readers to be wary of this website.

My order shipping status has not been updated since more than a week ago.

It has been 2 days since I raised the issue to Baltini but no one has helped.

I can't get in touch with any of Baltini customer service support.
So basically there is no support on this issue.

Purchased some shoes which got 'lost in transit'. I was refunded but because I purchased from Australia, I was charged an international banking charge and this was not refunded. So not only did I not get my shoes but I also didn't get a full refund. Not sure I will trust the company enough to purchase from again.

Have purchased a few items from Baltini in the past and had no issues. This time around I purchased 2 items (19/01) and on the 27/01 customer service advised me the 1 of the items was lost in transit and asked me to exchange for something else which then was posted a few days after. Have had back and forth emails with customer service about the other item and they have been completely useless. I have a feeling this one is lost as well but it appears they are not doing anything about it and using the excuse that their supplier is delayed due to high demand. It doesn't make sense the replacement item was shipped but not the original order. Purely due to the customer service I will not be purchasing anything from Baltini in the future. Order BAL203675.

Excellent fast service!

Order Birkenstocks. Assumed they were a regular fit because nowhere anywhere on any of their links do they stipulate if they are regular or narrow fit. Once they arrived (as narrow) I checked everything again and saw nothing saying they were narrow fit so sent an email requesting a refund. I had to deal with the most obtuse, dim-witted, incapable person named “Jennie” absolute useless representative incapable of showing me where the listing stipulated the fit of the shoe. Now I’m stuck having to sell these useless shoes because the cost of postage from Australia to America is abhorrent. Awful experience. Felt like I was taking crazy pills having to communicate with an invertebrate mammal with the brain capacity of a legume.

I was sent faulty product, notified CS immediately with pictures, called a liar and given no resolution.

I bought a pair of sunglasses, thankfully nothing larger, as a first time customer. The day after receipt I opened them to find them defective, the metal within the front was corroded and I sent photos immediately to them. I've been accused of being a liar and that I've applied a cleaning product to them, because their third party supplier sent them 'in perfect condition'. To which no evidence of a shipping report has been supplied to me. It's very much I received faulty, but they shipped perfectly story, but no ones at fault? The customer service has been rounds and rounds of poorly communicated points where they have no interest in the customer, just that their seller isn't receiving a return. A totally bizarre way to operate a business, if this had been resolved I'd have continued to purchase from Baltini, but now of course I know they cannot be trusted in the event of a faulty product, so goodbye to seeing any orders in the future.
Suggested you train your team on how to communicate, try AI. Fix your broken operations, like ask for proof of inspection from your sellers. Maybe dont call your customers liars and operate outside of consumer trading laws.

Bought some boots from Baltini fantastic experience fantastic prices arrived in 3 working days extremely well packed cant fault and wouldn't hesitate to use again 5 stars from me

Fast delivery. No,problem. The sandals were perfect. Easy shopping.

Absolutely stunning bag great quality , easy transaction & fast delivery great communication

Got a pair of shoes but could not get the bag. Found the bag on this website and they were brilliant fast postage with almost door to door information.

Very bad customer service Have tryed emailing them for 3 weeks no reply’s back I ordered two purses for my nieces only received one sent them all the evidence and proof of it and they won’t answer feels like a scam

The product I ordered through Lyst arrived. I had to pay £37 import duties and as the product is not suitable I have to pay £28return shipping! Extortionate costs having already spent £183 …as the product is no use to me I have in fact just spent £65 on absolutely NOTHING!!! There has been an explanation about import duty and return costs but the cost to me remains the same and I am still significantly out of pocket for nothing…Will remember to thoroughly read small print in future

Fabulous shopping experience! I placed my first order a week before Christmas and received it before the holiday. The prices are excellent for luxury items. Keep in mind that prices do fluctuate, so if you find something at a reasonable price, grab it quickly!

Fraud Alert—sent A second label product (CC Corneliani) and try to sell it as the original (Corneliani). BALTINI responded to my initial email and asked for several pictures, which I sent. No reply as of yet BAL200847,

Fraud alert. Do not order from this company under any circumstances. They shipped the wrong size, then flatly refused to accept a return of their own mistake.

We bought a pair of shoes as a Christmas gift. The package arrived late, and since it was a present we didn’t open it until Christmas Day. At that point we discovered the issue—yet they still refused to take the item back or even offer store credit.

Their customer service is astonishingly bad: unhelpful, inflexible, and completely indifferent to the customer. Proceed at your own risk. A business run this poorly has no business operating and should lose its license.