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BAG&BONES Reviews 

236
•
TrustScore 5 out of 5

4.9

Neon Sign Shop
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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their unique, original, and artistic qualities, often becoming talking points in their homes. Many people highlight the exceptional quality of items, noting their durability and vibrant appearance. Reviewers frequently commend the fast and efficient delivery service, with items arriving well-packaged and in perfect condition. Customers appreciate the careful packaging that ensures products arrive undamaged, often exceeding expectations. Many consumers also highlight the excellent communication and helpful service, especially when addressing delivery issues. Overall, people are very satisfied, finding the company reliable for unique and high-quality items that enhance their homes.

What people talk about most

Product

Reviewers consistently express high satisfaction with the products, frequently praising their outstanding and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the outstanding and excellent quality... See more

Delivery service

Customers had positive experiences with delivery service, consistently praising its speed and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... See more

Rated 5 out of 5 stars

Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1... See more

Rated 5 out of 5 stars

Bag&Bones offers a truly original and exciting range of products. I’ve always found them to be of the highest quality and they add real style and impact to my home. Beautifully packaged and fast deliv... See more

Rated 5 out of 5 stars

Ordered gold paint pot, was really worried it would arrive broken, packaging brilliant, well done. Third purchase all have been great, highly recommend top quality thanks

Company details

  1. Neon Sign Shop
  2. Decoration and Interior Design Store
  3. Lighting Store
  4. Sign Shop

Written by the company

BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.

Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(236)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It's art, but you can own it

I love having actual art in my home. I had no idea I could do that until I discovered Bag&Bones. Everything is carefully put together and packaged, and everything brings joy to my home and my life whenever I see it. Six stars out of five.

2 February 2026
Rated 5 out of 5 stars

Fabulous ornaments

Easy to order and very efficient, packed really well on delivery. The 2 ornaments I received are fabulous!
I get lovely comments about them .

29 January 2026
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful and a talking point when visitors come as there fascinated in the items. Good quality. Wouldn’t hesitate to buy again. Thank you team bag & bones. Mrs Taylor x

7 January 2026
Rated 5 out of 5 stars

A* Delivery

A* Delivery

I have ordered an item with the 2-4 day delivery and it has arrived on the second day post ordering, just in time for what I need it for. Well packaged and great quality. A* service, I will be ordering from you again :)

29 December 2025
Rated 5 out of 5 stars

Excellent online shopping experience

Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1st time purchase experience from Bag & Bones. I'm already eyeing up the rainbow paintpot!!

29 December 2025
Rated 2 out of 5 stars

Poor Customer Service

I was sent the incorrect item which I suppose is an honest mistake. Company promised to send out a replacement immediately but it actually took a further week to arrive after prompting.

I wanted to add a perspex stand to my order for which they gave me a code for free next day delivery but I suspect that rather than send it separately, they delayed dispatch in order to save a couple of quid on postage - not sure why they couldn't send the stand as a good will gesture. Surely a couple of pieces of perspex wouldn't hurt their profits. Just felt like unnecessary inconvenience. 🙃

24 November 2025
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Reply from BAG&BONES

Hi Nick, thank you for taking the time to share this. I am really sorry for the inconvenience caused by receiving the incorrect item and for the delay in getting the replacement to you. We have been working through the post Black Friday rush and, in this instance, we followed more of a “computer says no” standard process rather than doing what we usually do, which is look at each order on a case by case basis. You are a loyal, returning customer and we could have handled this better. I am sorry it ended up feeling like unnecessary inconvenience.

Regarding the perspex stand, the team combined the shipments so everything would arrive together, but I completely understand why this came across as an additional delay.

We will follow up with you directly by email.

Rated 5 out of 5 stars

Melting Ice Lolly

Very happy with the product that arrived promptly.

Nicely and safely packed.

Going back for more
Highly recommend

26 August 2025

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