Great prices and discounts—I would definitely recommend BabyLux for that. The only downside is the shipping, at least with GLS. My first order (8 months ago) arrived with a small hole in the ca... See more
Company replied
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See what reviewers are saying
We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
Company replied
Great store! Really wide range of everything and anything you might need for your baby. Easy to navigate through. And great price-quality value! But most of all, super fast delivery! Unmatched! Got... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
45K reviews
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Reply from Babylux
Hello,
Thank you very much for your kind review! 😊
We're delighted to hear that you were happy with our fast service and overall experience.
Thank you for your trust. We look forward to serving you again!
Kind regards,
The Babylux Team
Great service!
8 April 2026
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We're delighted to hear that you had a great experience with our service.
Your satisfaction means a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We're delighted to hear that your shopping experience was smooth and that your order was delivered so quickly.
Your satisfaction means a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Great Prices, Disappointing Shipping
Great prices and discounts—I would definitely recommend BabyLux for that.
The only downside is the shipping, at least with GLS. My first order (8 months ago) arrived with a small hole in the car seat cushion, but it was minor so I didn’t contact customer service.
This time, I placed my order on Tuesday afternoon. BabyLux advertises 24-hour delivery, so I expected to receive it on Wednesday or, at the latest, Thursday. Today is Sunday, and the GLS tracking has been stuck on “out for delivery” since Friday, with no package delivered.
Excellent prices, but the delivery experience really needs improvement.
7 July 2026
Reply from Babylux
Hello,
Thank you for taking the time to share your experience. We sincerely appreciate your kind words about our prices and discounts, and we're glad to hear you would recommend Babylux for that. 😊
We are, however, sorry to learn that your delivery experience with GLS did not meet your expectations. We understand how frustrating it is to wait for a package, especially when the tracking status has not been updated and the delivery has been delayed.
We also regret to hear that your previous order arrived with a minor defect due to transport.
We will contact you directly to review your case and do everything we can to find an appropriate solution as quickly as possible.
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We’re delighted to hear that you appreciated our competitive prices as well as our fast and efficient delivery service.
Your satisfaction means a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Je n'ai pas recu le colis...
The products were good quality and we liked them a lot. Baby Lux also followed up on the parcel which was arriving late - they made sure I received it. Thank you Baby Lux!
3 July 2026
Reply from Babylux
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que vous n’avez pas reçu votre colis. 😞
Nous comprenons parfaitement votre déception et les désagréments que cette situation a pu occasionner.
Nous allons prendre contact avec vous afin de faire le point sur votre dossier et mettre tout en œuvre pour trouver une solution dans les meilleurs délais.
Cordialement,
L’équipe Babylux
Serious Safety Hazard - Paint coming off onto baby's skin! (Cybex Lemo 2)
I am extremely disappointed and deeply concerned with the Cybex Lemo 2 high chair (Order No: 1001566540). After a very short period of use, the footrest became abnormally warm, causing the paint to peel off and literally transfer onto my 6-month-old baby’s feet! This is a major health and safety hazard for an infant product.
To make matters worse, the retailer (Babylux) closed my support case, claiming that Cybex examined the situation and found "no defect" in the product. This is absolutely unacceptable for a premium global brand that claims to prioritize child safety. I have already sent an official complaint directly to Cybex with clear photographic evidence of the paint transfer and the defects. I expect an immediate response and a proper resolution from the global quality team before escalating this matter to the European Consumer Protection authorities (ECC-Net).
8 July 2026
Unprompted review
Reply from Babylux
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the issues you encountered with your Cybex Lemo 2 high chair and the disappointment caused by the handling of your case. 😞
We fully understand your concerns, especially when it comes to a product intended for a young child. The safety of our customers and their children is our highest priority, and we understand how worrying this situation must be.
We also regret that the outcome of the warranty assessment and the communication surrounding your case did not meet your expectations.
We will contact you directly to review your case and do everything we can to find an appropriate solution as quickly as possible.
Kind regards,
The Babylux Team
Very attractive prices
Very attractive prices, new original product (stroller) quickly delivered. I recommend!
29 June 2026
Reply from Babylux
Hello,
Thank you very much for your message and recommendation! 😊
We’re delighted to hear that you found our prices attractive, that your original stroller arrived quickly, and that everything met your expectations.
Your satisfaction and recommendation mean a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Quick easy service
Received my new infant carseat and base within 24hrs ordering! Quick easy service.
29 June 2026
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We’re delighted to hear that your infant car seat and base arrived within 24 hours of placing your order and that you found our service quick and easy.
Your satisfaction means a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Only good experiences
Did several orders and I had only good experiences, also with customer service
25 June 2026
Reply from Babylux
Hello,
Thank you very much for your message and for your continued trust! 😊
We’re delighted to hear that you’ve had consistently positive experiences with us and that you’ve also been satisfied with our customer service.
Your loyalty and recommendation mean a lot to us. Thank you for choosing Babylux!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We’re delighted to hear that you had a great experience and that your order was delivered quickly.
Your satisfaction means a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We are delighted to hear that you are satisfied with the quality of your purchase and that everything was delivered quickly.
Your satisfaction means a lot to us!
Kind regards,
The Babylux Team
The Cybex G2 Plus is little wobbly if…
The Cybex G2 Plus is little wobbly if not pushed all the way with the bać support vertical but the shop has done their work OK
22 June 2026
Reply from Babylux
Hello,
Thank you for taking the time to share your experience! 😊
We are delighted to hear that you are satisfied with our service and that your order was handled properly.
We are sorry to hear that you noticed some wobbling on the Cybex G2 Plus when the backrest is in the upright position. We appreciate you sharing this feedback, as it helps us and the manufacturer continue to improve our products.
Thank you for your trust, and we hope you enjoy using your stroller.
Kind regards,
The Babylux Team
Good price for the Cybex Libelle
Good price for the Cybex Libelle! Fast delivery too, so highly recommended!
13 June 2026
Reply from Babylux
Hello,
Thank you very much for your message and recommendation! 😊
We are delighted to hear that you found a great price for the Cybex Libelle and that your order was delivered quickly.
Your satisfaction and recommendation mean a lot to us!
Kind regards,
The Babylux Team
No refund after 3 months
I ordered a baby carrier from Babylux on March 28th. The product arrived damaged and unusable, so I immediately requested a return. Getting a return label took a very long time — that alone was a struggle.
After finally sending the product back, I noticed about a month later an email from GLS saying they had a parcel from Babylux for me. It was clear they were trying to send the same defective carrier back to me, completely ignoring my return request. I exercised my legal right of withdrawal within 14 days and did not accept the parcel.
I emailed them to clarify the situation. On May 22nd they finally asked whether I wanted a refund — of course I did, and I confirmed this immediately. It is now June and I am still waiting for my money.
Nearly 3 months since my purchase, no refund, poor communication, and a company that tried to send back a product I legally returned. I would not recommend.
12 June 2026
Unprompted review
Reply from Babylux
Dear customer,
Thank you for taking the time to share your experience. We are sincerely sorry to read about the difficulties you encountered with your order and the delays in the handling of your return and refund request 😔
We fully understand your frustration regarding the time taken to receive a return label, the confusion surrounding the returned parcel, and the delay in processing your refund. This is certainly not the experience we aim to provide to our customers.
Please note that once a return is received, additional verification may sometimes be required before a refund can be processed. However, we understand that the timeline described in your review is far from satisfactory and we regret the inconvenience caused.
We invite you to contact our customer service team again with your order details so that we can review the status of your file and ensure that it is handled appropriately.
Best regards,
Team Babylux
Delivery was very fast and…
Delivery was very fast and professionsl. Everything came in a perfect condition.
5 June 2026
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We are delighted to hear that your delivery was very fast and professional, and that everything arrived in perfect condition.
Your satisfaction means a lot to us!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We are delighted to hear that your delivery was fast and that everything went smoothly.
Your satisfaction means a lot to us!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We are delighted to hear that you found the ordering process fast and easy, and that our prices were the best you could find online.
Your satisfaction means a lot to us!
Kind regards,
The Babylux Team
Reply from Babylux
Dear customer,
Thank you for sharing your feedback. We are sorry to hear that the condition of the packaging did not meet your expectations 😔
Please note that damage to the outer box can sometimes occur during transport and does not necessarily indicate that the product is not brand new. However, we fully understand that receiving a package in less than perfect condition can be disappointing.
If the product itself was damaged or showed signs of prior use, we invite you to contact our customer service team so that we can investigate the matter and find an appropriate solution.
Best regards,
Team Babylux
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We are delighted to hear that your delivery was super quick and easy.
Your satisfaction means a lot to us!
Kind regards,
The Babylux Team
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