Autofull Reviews 

195
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the chairs extremely comfortable, sturdy, and well-built for long working or gaming sessions. Many people also mention that the shipping process is surprisingly fast and putting the furniture pieces together is quite straightforward. However, some reviewers were not happy with unresponsive customer service and unexpected delivery delays. A few other people also felt that certain product features, such as mechanical parts or cushions, did not work properly over time. Buyers occasionally reported receiving items with minor defects or missing components that required extra effort to resolve.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as experiences vary significantly. While many consumers... See more

Quality

Users describe ambiguous interactions with quality, noting both satisfaction and various defects. While many... See more

Customer service

Reviewers share mixed feedback about customer service, highlighting both extremely helpful and deeply... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, highlighting a mix of extremely fast... See more

User experience

People report ambiguous experiences with user experience, ranging from high satisfaction to frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall I am totally happy with my new chair. I have only a couple of complaint. The first one is, when I purchased the chair online, I had no ideal how it was being sent, UPS, FEDEX, etc plus had no... See more

Rated 4 out of 5 stars

Had the chair for 3 weeks now. Buying the chair was easy. Shipping was fast. My only complaint is the chair seat depth isn't as deep as I thought it would be, and the arm wrests wiggle a lot. Head/Nec... See more

Rated 5 out of 5 stars

Honestly, I was very worried to begin with due to the comments on trustpilot but they really pulled through with me! I received a faulty lumbar support so i contacted their support team. After less th... See more

Rated 5 out of 5 stars

High Quality Chair, exactly as described. I would only hesitate to buy again as the seat was firmer than I would have liked. While very sturdy in construction, with quality materials, I am 189 cm tal... See more


Company details

  1. Furniture Store
  2. Furniture Maker
  3. Office Furniture Store

Written by the company

AutoFull is a premier leader in esports furniture, dedicated to crafting bespoke solutions for gaming aficionados. Our lineup features top-tier gaming chairs and desks meticulously designed to elevate your esports journey.


Contact info

3.6

Average

TrustScore 3.5 out of 5

195 reviews

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3.6

All reviews

(195)

130 reviews in the last 12 months

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Rated 3 out of 5 stars

I got the AutoFull M6 Ultra 2.0

I got the AutoFull M6 Ultra 2.0, and the chair seat is really good, the back message is a rumble, and it feels numbing, which is not the best. The lock is one of the worst parts about the chair because it is very weak and it becomes undone easily, andafter at least 2-3 months of usage the neck pillow is super hard to adjust.

21 May 2026
Unprompted review
Rated 3 out of 5 stars

Took a while to ship my chair

Took a while to ship my chair. Five days after purchase I inquired and they hadn't shipped it yet.

They dropped the price of the chair by $80 a week after purchase, but they wouldn't give me a partial refund.

The RGB feature had no instructions and for a $600 chair, I expected there to be a power bank included so the lights would work.

29 April 2026
Rated 5 out of 5 stars

I was greatly impressed by the quality

I was greatly impressed by the quality, design and engineering of the Autofull M6 Ultra+ 2.0 Shiatsu Gaming Chair. I do not think there is another chair on the world market that can compete with it. The deep lumbar and seat massage is truly amazing, plus the added features of heating, and cooling make it truly remarkable at a very reasonable price.
The materials used are of the highest quality and they are all put together with expert precision. Even the boxing, assembly instructions and shipping are carefully designed to eliminate the smallest problem, and the customer service is friendly and prompt to reply.

26 April 2026
Rated 5 out of 5 stars

Quality Product

Very happy with the quality and comfort of the chair. Arrived undamaged and was packaged well. Easy to follow assembly instructions. Would recommend to others.

25 April 2026
Rated 5 out of 5 stars

Sceptic, but eventually happy with the chair

I was a bit sceptic after reading some reviews and thoughts on the internet but tried it anyway. Got the chair for a week now. And I am glad I did in the end!

It was time to change out my 6 year old DXracer Valkyrie. So I've ordered the M6 Ultra 2.0 on a sale, but noticed that a day later it has become quite cheaper than I bought it for. Contacted an admin on the Autofull Discord for support about the issue and got answered within 24 hours, with the problem fixed and the difference in price refunded! So that was a load of my mind so thank you for that! And the chair arrived in 3 days (The Netherlands).

So about the AutoFull M6 Ultra 2.0 itself. I'm happy with it! It feels solid and has a lot of options which you will probably get this chair for!

To start off with the negatives from my experience are the arm rests. I personally like my armrests sturdy and not wobbly. They are pretty sturdy, but because of the 4D movement option it feels quite wobbly and easily changed because there isn't any locking for the turning. So I find myself putting it in my default position because I've accidentally moved it. The 4D movement is quite nice though for different positions of seating, with a controller for example. You can put it just to your liking. But I personally want it not to wobble around as much.

The other negative point I have (might change overtime) is that the seating area is quite firm/stiff. Might need a break in period because I got used to my old chair too much. You can also feel bumps a little bit of the products that are in the chair (Probably the heating and fans). Its not a real problem after a week. I wonder how long it will take till the bumps become more apperant. The seating is also a lot shorter than my old chair which I have to get used to. I am quite tall (1.96m / 6'5) and got long legs. Especially with the lumbar support on the further outward setting, the seating becomes real short and barely leaves room for my legs on the chair. The chair is rated for people up to 1.95m which is correct I suppose but it is definitely the limit.

Same goes for the leg rest it comes with. With my long legs the leg rest is not in the right position and makes it a bit difficult for me to use properly and makes me slide down slowly. After a bit of moving around I have found a position where I can use it somewhat nicely in. When I sit normally I like to fold my legs under the chair sometimes. But when I do that the leg rest unfolded under the chair is a bit in the way (It can be taken off though when that bothers you too much).

Other than those 2 points I am really happy with the chair. Came into a big box nicely packed and with a fairly easy manual with steps. Pretty easy to build within 1 hour.

Feels sturdy, looks good and the lumbar support is a dream coming from the DXracer Valkyrie. With the adjustment settings it also moves along to how you sit which is really need.

The options for massage/heating/cooling are pretty neat too. Better than expected! (Note that you need to powerbank which you can fit in the back pocket to use them!) You can fit the chair just to your liking with the recline, 4D armrests, neck pillow, lumbar support and height adjustment. For every way you wanna sit you can change it right up to your liking.

The wheels are silent and roll easily. The movement in general for the chair feels solid. When its new it tends to turn on its own when you get out of it or when you use the leg rest and can't use your legs to hold it in place. Will probably fix itself with time.

The arm rest you can put it in pretty much any way possible. I am pretty vanilla with it when it comes to sitting at my desk, but when I want to sit back with a controller you can set it just like that so it supports your elbows/arms just right. If you don't want them in the way you can just turn them all the way away or around so they feel short and are more just a support for your elbows.

So all in all, happy with the chair. Looks solid, feels solid.. Happy with the fast support I received about the price change. And I hope the chair will stand the test of time! But as it feels solid it probably will.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I got the M6 ultra

I got the M6 ultra, ordered 2 days ago in the evening and it got delivered today already. Reading the reviews on here got me scared, but everything turned out great!
The chair is solid, the armrests are by far the best functional design ever! they are super adjustable in every possible way & direction. the chair is comfortable, the heating is nice, the ventilation is great.

Only minor downside it doesnt rock back very smoothly / freely and not really as far backwards / down as I would like in some scenarios.

Overal, after owning the chair the first hour I'm very satisfied with it!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Just received the chair

Just received the chair, chair feels amazing with all the cool features it has. They have the best customer service help with my order of upgrading the chair to the newest model. Best investment towards getting a more modern and high tech gaming chair since I just recently broke my old chair.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Still feels brand new

Still feels brand new. I've had the M6 Ultra 2 for a few months and the materials aren't wearing down at all. Adjustments are still smooth as butter.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing product and frustrating…

Disappointing product and frustrating customer service.

My Autofull G7 ergonomic chair arrived faulty straight out of the box. The lumbar lock lever was broken, and one of the screws meant to secure the headrest simply will not screw in, making proper assembly impossible.

I contacted customer service immediately and requested a replacement chair, as the item was clearly defective on arrival. Unfortunately, instead of resolving the issue, they have been stalling and repeatedly offering replacement parts, despite me explaining several times that I would prefer the entire unit replaced.

For a brand-new chair, I don’t think it’s unreasonable to expect it to arrive in full working condition. The way this issue has been handled has been quite disappointing.

As a result, I have initiated a chargeback with my bank to recover the payment.

Buyers should be aware that if something goes wrong, getting a straightforward resolution may not be easy.

7 March 2026
Unprompted review

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