ATRAPAmuebles Reviews 

Productos rotos, con desperfectos y con mil problemas para la devolución, para nada recomendable

Very bad, transport is closed i wait for 2 months they dont know when the delivery is comming. They don’t know nothing.

I've been so disappointed by this company.
After receiving a damaged flat packed wardrobe I requested a replacement panel. I was asked to pay additional money for delivery of the replacement panel, which I did immediately. 6 months later, I'm still waiting...
I've asked for a refund but have been refused. I do not recommend this
company.

Ordered a sofa and got the 2 parts in. 2 different colors. Ok can happen. I waited for almost a month for the change and I got the same wrong color in again!
I really got angry and to make it up I would get a complete new sofa but…..
it’s not in stock so I needed to wait for unknown time while I’m stuck with half a sofa that I can’t touch.
Still I’m stuck with half a sofa that is gonna be picked up but when???
No one knows. Waste of time and money.
And I need to pay the pickup costs and ask for a refund afterwards. Well I have a idea how that is gonna end.
2 months in now and living in a mess due to packed up sofas in my living room.

Yes! I am very pleased with the service!
Very good quality and very good delivery!

El productos totalmente deferente le qué se ve en las fotos 😱.

I had my concerns due to the different comments on Trustpilot, however, I had a great customer experience. I ordered a sofa and it was delivered in exactly one week. I received a call the day before the delivery to make sure I was at home. On the day of the delivery, I received another call, informing me that the sofa would arrive between 1 pm and 4 pm. They literally rang at 1:15 pm at my door and carried the sofa right into my living room. I guess I have been lucky with the carrier. I had to assemble multiple sofas in the past but it has never been that easy. I just had to attach the legs and throw on the cushions. Delivery 10/10, Communication 10/10, Assembly 10/10, Quality 9/10 (I guess you cannot expect the best quality for this price, but that is normal)

I recently had the unfortunate experience of dealing with Atrapa Muebles, and I must say it was an absolute nightmare from the start to now, and it has not finished. I purchased several pieces of furniture from them, lured in by what seemed like reasonable prices, only to discover that the low cost came at a much higher price in terms of quality and customer service.
First and foremost, the products I received could have been better. The furniture looked appealing on the website, but upon arrival, it was evident that the materials used were cheap and flimsy.
The mattress didn’t inflate properly. Both ends of the mattress were 6 cm short of the original specification described on their website. After notifying Atrapa Customer Support, they kept asking me to provide me with different requests and photos with a measure. The images offered different angles of the issue. They do not even notice when I give the product code, model, and pictures of the delivered faulty product. They have sent the wrong model rather than the 26 Cm thick AALBORG 150 and the DreamLand Italia. It has already been over a month, and the mattress has not been replaced.
As if the subpar quality wasn't disappointing enough, the customer service at Atrapa Muebles reached new lows. When I contacted them to address the issues with my purchase, I was met with indifference and incompetence. It took an eternity to get a response, and when I finally did, the representative seemed disinterested and offered no real solutions. Their last correspondence was:

[ Buenos días Eduardo,

En respuesta a tu mail, agradecemos las imágenes que nos facilitas de tu Colchón AALBORG 150x190.

Las remitimos al departamento de postventa y en cuanto estos nos faciliten una resolución te lo haremos saber a través de mail.

Si deseas realizar cualquier consulta, estamos a tu disposición en el teléfono de Atención al cliente 976 401 263, o móvil 722 727 947, operativos de lunes a viernes laborales de 9 a 18 h.

Gracias a ti por confiar en ATRAPAmuebles .]

If you can read Spanish, you can see I’ve been fob off to Post Sales when the matter should have been addressed over two weeks ago

Customer satisfaction is not a priority for Atrapa Muebles, as they need more accountability for the shoddy products they sell.

The return process was equally infuriating. Atrapa Muebles made it unnecessarily complicated, requiring me to jump through hoops and cover shipping costs for their defective products. It's unacceptable to burden customers with additional expenses and inconveniences due to the company's lack of commitment to quality control.

In conclusion, I would strongly suggest anyone considering purchasing from Atrapa Muebles think twice. The attractive prices may seem tempting (Cheap – Barato), but the headache and frustration of dealing with their poor-quality products and abysmal customer service are simply not worth it. Save yourself the trouble and invest your hard-earned money in a company that values its customers and delivers products of acceptable quality. Atrapa Muebles, you've lost a customer for life, and I hope many other poor souls do not fall into this trap. I guess the company name matches the description Atrapa and "Is aTrap".

Awful company who work with even more awful delivery agents

I received my order after a long wait to discover after the delivery guys had left that I was given someone else’s box along side my order - so out of my 7 boxes to make my wardrobe only 6 were mine .

No one took proper responsibility for it , no one apologised and Noone has been helpful - it is 2.5 weeks after and I still haven’t received my missing box .

Avoid this company and their delivery agents - Mobel logistics at all costs