I ordered a refill of Sandalwood Charm…
I ordered a refill of Sandalwood Charm because my previous bottle was almost empty. Very fast delivery. Unfortunately, the new refill is noticeably and significantly less intense than the previous one.
I now have to double the diffusion time just to achieve a similar level of fragrance. This is definitely not an issue with my diffuser: when I put the old bottle back in, the fragrance intensity immediately returns to the level I was used to.
I’m very disappointed with this purchase. I ordered the exact same fragrance and expected the same quality and intensity, but the new refill seems substantially weaker. If this is a change in the formulation or a batch-related issue, it should be addressed, because the difference is too significant to ignore.
At this point, I’m seriously considering finding a new fragrance supplier, as I can no longer be confident that I’ll receive the same quality and intensity when ordering from AromaDiffusing.
Update: After posting this review, AromaDiffusing contacted me and asked for my order number, photos of the bottle, label and batch number. I provided everything.
Unfortunately, their response was simply to suggest that I might be experiencing “olfactory blindness” from using the same fragrance too often. I had already made it very clear that this is not the issue: when I switch back to my previous bottle, using the exact same diffuser and settings, the fragrance intensity immediately returns to the level it has always had. The new refill is clearly much weaker.
I find it disappointing that, after contacting me following my review, they did not actually offer a solution or properly investigate the product, but instead attributed the problem to my sense of smell. This has unfortunately made me even less confident in purchasing from AromaDiffusing again.
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