Aquitaz is a new acquaintance for us as a online shop, and we are really happy with them. Had an order for some items, which one item was sold out, and the took contact and let us know about earl... See more
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I had some issues with the delivery, and it took longer than expected to receive it. However, thanks to their customer service — especially Allen — who stayed in touch the entire time and made s... See more
Our experience with Aquitaz is that they always deliver great result with fast shipping, great product and a fantastic support. Never had any issues with our orders and we will keep our bussin... See more
They cancelled my orders after were displeased by my email asking them not to cancel and keep them active, to avoid price gauging if relisted. They immediately cancelled my orders from August and Se... See more
Company details
Written by the company
Aquitaz – Din onlinebutik för samlarkort och trading card games Aquitaz är din digitala destination för samlarkort och trading card games. Som en specialiserad e-handel erbjuder vi ett noggrant utvalt sortiment av populära kortspel som One Piece, Dragon Ball, Lorcana, samt Pokémon – både på engelska och japanska. Oavsett om du är en erfaren samlare eller nybörjare, finns vi här för att hjälpa dig att hitta precis det du söker. Vi är dedikerade till att erbjuda högkvalitativa produkter och en smidig online shoppingupplevelse. Vår webbshop är designad för att göra din köpresa enkel och bekväm, med snabba leveranser och säkra betalningsalternativ. På Aquitaz sätter vi kundnöjdhet i fokus och vårt engagerade team är alltid redo att ge dig den support du behöver. Utforska vår butik och låt oss hjälpa dig att bygga din samling med de bästa korten från hela världen!
Contact info
4.0
Great
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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A really really good start
Aquitaz is a new acquaintance for us as a online shop, and we are really happy with them.
Had an order for some items, which one item was sold out, and the took contact and let us know about early and was very professional.
Also happy with info on mail, but also on their discord-channel. 5/5!
2 July 2026
Unprompted review
Smooth delivery
Thank you, I just received my order, very fast and safe no damage. Thanks for the support who help me I forgot the name love yah Aquitaz!
22 June 2026
Unprompted review
Thank you for my shipping my order…
Thank you for my shipping my order secure and fast.
I will buy again.
16 June 2026
Unprompted review
Reply from Aquitaz
Hello Rioby,
Thank you for sharing your experience with us and for taking the time to provide your feedback. We truly appreciate hearing from our customers, as it helps us improve our products and services. Your comments are valuable to us, and we will carefully review them to ensure we continue delivering the best possible experience.
Best Regards,
Aquitaz Team
Great customer support
Fast at responding. Great products. Helpfull service team. No issues with shipping for me.
11 June 2026
Unprompted review
All purchases have always worked great
All purchases have always worked great, customer service (Helen who I've been most fortunate to have contact with) is always helpful, quick to respond, nice. Simply perfect.
1 June 2026
Unprompted review
Did not get my items
Did not get my items. Aquitaz refuse to admit fault. Really agressive and unprofessional. Avoid.
2 June 2026
Unprompted review
Reply from Aquitaz
Hello!
We are apologizing to hear about your experience. However, after reviewing our order records, we haven't locate any order related with the information availble in this review. We take customer concerns very seriously and would like the opportunity to investigate this matter further.
If you have placed and order with us, please contact our Customer Support Team with your order number, email address. or any related details so we can assist you and resolve the issue.
At this time, we have no record of order matching this review, and we have therefore requested verification though Trustpilot's review process.
Kindly Regards,
Aquitaz Team
Quick delivery
Quick delivery, well packaged. I will be a returning customer for sure!
15 May 2026
Unprompted review
Reply from Aquitaz
Hi Rebecca,
Thank you for your wonderful review. We truly appreciate your kind feedback and are delighted to hear that you are satisfied with our service.
We look forward to serving you again in the future and hope to continue providing you with a great experience.
Best regards,
Aquitaz Team
Good service
Good service, great shipping times! Everything was in great condition
2 June 2026
Unprompted review
Everything went smoothly and I’m really…
Everything went smoothly and I’m really happy with the product!
26 May 2026
Unprompted review
Reply from Aquitaz
Thank you for your wonderful feedback! Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!
-Aquitaz Team
Very satisfied for the product
The product is nice and the support is amazing they assist us so much.
28 May 2026
Unprompted review
I had a great experience with Aquitaz…
I had a great experience with Aquitaz TCG Store. There was a small issue with a missing item in my order, but they immediately took responsibility and found a way to fix it. I even told them it was okay and not to go through the trouble since it might be inconvenient on their part, but they still made sure I received it. They even included compensation, which I truly appreciated. Excellent customer service and very trustworthy store. Highly recommended!
11 April 2026
Unprompted review
I love Aquitaz
I love Aquitaz. Their customer service is impeccable and very friendly. I will definitely buy from this store again. 100% recommended!
30 March 2026
Unprompted review
They cancelled my orders after were…
They cancelled my orders after were displeased by my email asking them not to cancel and keep them active, to avoid price gauging if relisted.
They immediately cancelled my orders from August and September, while some of my friends orders from October, so they are placed later than mine are active. There was a ridiculous email exhange that this was not targeted and they dont cancel orders in chronological order. Which does not make any sense. Do what you will with this information, in my opinion this practices are against the consumer.
22 February 2026
Unprompted review
Customer service
I had some issues with the delivery, and it took longer than expected to receive it.
However, thanks to their customer service — especially Allen — who stayed in touch the entire time and made sure I was constantly updated. That really means a lot and is something many others fail to do, as some don’t even respond to emails.
5/5 — I will definitely shop here again.
12 December 2025
Unprompted review
Very satisfied with my order from…Very satisfied with my order from Aquitaz. The product quality is excellent, and the customer support was friendly and efficient. Will definitely shop here again!
Very satisfied with my order from Aquitaz. The product quality is excellent, and the customer support was friendly and efficient. Will definitely shop here again!
12 February 2026
Unprompted review
Reply from Aquitaz
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you’re very satisfied with your order and our service. 😊 Your kind words about the product quality and our support team truly make our day!
We can’t wait to serve you again soon and continue providing a great shopping experience. You’re the reason we do what we do! 💛
Kind regards,
Aquitaz Support
5/5 ⭐️
Best customer service ⭐️
Best delivery times ⭐️
Top quality products ⭐️
14 December 2025
Unprompted review
Subject
Subject: Formal Complaint – Non-Delivery of OP-13 One Piece Box
I am writing to formally complain about my purchase of an OP-13 One Piece box from Aquitas.
Despite full payment, I never received the product. No proper delivery, no resolution, and no acceptable explanation have been provided. This is completely unacceptable.
I feel misled and taken advantage of as a customer. Failing to deliver a paid product is a serious issue and cannot be justified. This situation has caused both frustration and financial loss.
I am demanding an immediate refund or clear proof of delivery. If this matter is not resolved without delay, I will proceed with further actions, including escalating the issue through my payment provider and reporting the matter to the appropriate consumer protection authorities.
14 December 2025
Unprompted review
Reply from Aquitaz
Hello,
We cannot identify any undelivered order matching this claim.
All orders are shipped with tracking and delivery confirmation. Any issue must be handled via our official customer support by providing a valid order number.
We do not investigate claims via reviews. If a case is opened with the payment provider, we will respond there with documented proof of shipment and delivery.
Without a valid order reference, we consider this matter closed.
Kind regards,
Aquitaz
We recommend Aquitaz!!
Our experience with Aquitaz is that they always deliver great result with fast shipping, great product and a fantastic support.
Never had any issues with our orders and we will keep our bussiness with Aquitaz for tcg and other products as well.
We truly recommend Aquitaz as the team behind is genuine and have helped us alot!
// Team PokéPow
13 December 2025
Unprompted review
This is one of the best TCG Stores you…
This is one of the best TCG Stores you can find on the internet. They are always very helpful and have excellent service. They do vendor in every Pokémon event too. Best people out there. Don’t miss out Aquitaz store. I recommend them!
10 December 2025
Unprompted review
I had an amazing expirence with…
I had an amazing expirence with Aquitaz, they delivered my order fast and when i confirmed with a worker that i recieved the wrong binder they shipped the correct binder to me and even told me that i could keep the binder that i wasn’t meant to have. Their customer service is beyond amazing, they even took the time to call me to reassure me that everything was corrected☺️ Defenetly not the last time i order from Aquitaz
6 December 2025
Unprompted review
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