apotea.se Reviews 

Ordered something, never got a message from delivery company, somehow "order cant be delivered" they are charging for return shipping.
Customer service doesnt want to speak English nor knows any clue what went wrong.

Good price - fast delivery - free delivery

I ordered a product, when it arrived I could see it was not according to the description on the website. When I double-checked the page description I noticed that the description had since been updated to the correct details. I submitted this to Apotea as a 'reklamation' so that I could get return shipping paid for. But they insisted the latest description had been on the page since July. That doesn't make sense at all since I would not have ordered the product if the description was accurate in the first place (?). I even found a screenshot on the Wayback Machine to show them the description that was on there at the time of ordering but they would not budge. In the end I had no choice but to send it back as a regular return and pay for the return shipping myself. I was stunned as I've been ordering from Apotea for years without any issues.
**UPDATE**
Apotea since reached out and provided a refund for the return shipping as well as a discount code as compensation. I am satisfied with this resolution and have updated my star rating accordingly, considering this was the first time I have had a problem with them after many years of ordering.

I have ordered products from apotea. Since I haven’t been living in Sweden for long I do not have a BankID issued and apotea did not inform me that it would be needed for pickup.

They confirmed to me that they will send the package to a nearby store instead. This never happened and it got sent back. Therefore I was charged 50 SEK and didn’t receive my products.

Terrible service and sadly not very helpful, which is a shame since this could have been avoided easily by letting me know beforehand.

Overall, a good experience, but be aware that for some products, they may ship the items with the shortest best-before dates they currently have in stock. In my case, I received PMS vitamins that expire in just three and a half months.

Customer service responded that the recommended dosage is three pills per day and that I would therefore have more than enough time to finish the bottle before the expiration date. However, these are recommended vitamins, not prescribed antibiotics or other medication from a medical professional. I also don’t take them on a daily basis, but rather for one or two weeks before my period, as hormones and bodies naturally vary from woman to woman.

Unfortunately, they refused to assist with a reclamation or offer to cover the return shipping costs. So remember to check the expiration date of a desired product, they do show it on their site :)

I usually don’t buy from here because of my experience but sometimes they have stuff I want on discount and also there is no minimum spend for free shipping.
But what DOES bother me is that the delivery information is always incorrect and I think they do it on purpose this time. I live in a Suburb of Stockholm, extremely close to the distribution center. I ordered yesterday with Instabox and it was supposed to be at my chosen box by 14:00. It is now 18:00 and Instabox has just received my parcel, it will be delivered late tomorrow. I am not complaining that it takes 2 days since it was free shipping but I think Apotea is lying about delivery times on their website. Every time I ordered it took longer than I was promised at checkout. How should the parcel arrive at 14:00 if they don’t hand it over to Instabox until 18:00?
At least be honest and don’t fool your customers, this is consumer deception. Btw this never happened to me at any other pharmacy, they are always more transparent and accurate about their delivery times.

Hi, my experience with apotea.se is terrible. I purchased Sini shower shave. On the picture on the Internet psge it was white.
The item I have got is black. It absolutely doesn't suit to my bathroom and I connected apotea's customer service, politely explained the situation and asked to change the wrong item to the white one, which I actually supposed to purchase.
We exchanged several emails during the last week. The support needed barcode. First I provided them with a barcode from a package, after explanation with the barcode of the item.
Today I have got a replay that the barcode is correct, I purchased what I have got! They will inform their Web team to change picture to actual colour of Sini shower shave. But they will not change the item I bought.
I did check return form on apotea.se - there's no "cause of return" suitable for me: too small, yoo big, regret purchasing.
Of course I already regret purchasing from apotea, but to pay for retufn 50 swedish krona, when it is apotea sells the things which are not on pictures in their web shop!
I hope very much that I can have finally proper help and to get my money back. I don't have to pay for mistake of people who manage pictures of the website.
Looking forward to hearing from apotea,
Natalia.

Best online pharmacy ever, time after time. Free shipment, always, even with a mini-painkiller order for 13 SEK. Great deals otherwise. But most importantly, fantastic customer service. Ticket/email reply within 24h, although the case was not super-straightforward. Wholeheartedly recommend!

I hadn't used Apotea for a few years but decided to give them another chance. Yet again they have no dispatched the medicine as they are under operational pressure!
Not acceptable.
Never again.

Miscommunication on delivery time when the order was placed. Impossible to cancel the order and get money back when it was not delivered as it was expected.
People need medicine asap and delivery timing is critical. If the communication on delivery was correct i would not buy and go to pharmacies.
Apotea used to be much better.

Still slow "next day" delivery. They have good prices and their intentions are to live up to their promises, unfortunately their collaboration with Early Bird does not work at all. I ordered the 21st, and they gave my package to Early Bird the 21st. But Early Bird did not deliver until the 25th. It sat in Sundsvall from 23rd to 25th, which is not supposed to happen with express deliveries like Early bird is supposed to be.

This is the last time I'll use them. Totally unreliable - promised to deliver already two days ago. No sign of any delivery yet!

This is not a clothes store where lying about availability of the goods doesn't matter.
If the medicine is in stock and shipped within 24h I expect it to be in stock and shipped within 24h as someone's health is involved.

Useless, lying about delivery time!

They have everything, at the best price, with all delivery options you can choose from.

I used Apotea for several years without any issues. This is the best electronic pharmacy.

I cancelled my order(Orderbekräftelse 120084045) in 30 mins, they said the order was at the warehouse and still shipped 6 hours later. Customer service is always ignoring my cancel request and even stopped replying, and now they force me to pay for their mistake, I have refused the delivery but still found the package at my door today. Unacceptable.

I’ve honestly only had positive experiences with apotea and the delivery options are pretty good

My go-to online drug store. Versatile products, good prices, and super fast delivery

I'm super happy with the prices, fast shipping and fast customer service. Even if I had issues like missing products etc., their customer service is always super helpful and fast. I totally recommend.

The support did absolutely nothing. They are NOT there to help the customers. I tried to change the order 1 minuter after and the answer was that it was too late. But why?