The tent quality is great. I was surprised it didn't come with any tie downs other then a basic rope. I am glad I ordered a tie down kit but it should be included or noted that it is not included.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Instructions The instructions need to be marked with some kind of system. We ended up putting different colored tape on each part and marking which color went where in the instructions to be able... See more
Company replied
Ordering was fast and easy but only part of my order was delivered. A few emails and calls got it back on track. Still waiting for the rest of the product but it's supposed to arrive tomorrow.
Company replied
Delivered promptly, organized and each pole is numbered as well as the instructions. Looking forward to May 1 to begin a new journey! ✌️
Company replied
Company details
About Alltents
Written by the company
Need a Party Tent, Storage Tent, Portable Garage or Popup Gazebo?
Alltents is Your Partner in Tents
✔ Huge selection
✔ Durable materials
✔ Fast delivery – online tracking
✔ Experts on hand to take your call
✔ All spare parts stocked for 10+ years
✔ Curbside delivery
Alltents is Your Partner in Tents
✔ Huge selection
✔ Durable materials
✔ Fast delivery – online tracking
✔ Experts on hand to take your call
✔ All spare parts stocked for 10+ years
✔ Curbside delivery
| Discover our huge selection |
Contact info
436 E 36th Street, 28205, Charlotte, United States
- (980) 486-0496
- service@alltents.com
- alltents.com
3.9
Great
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The tent is easy to set up and take…
The tent is easy to set up and take down. Great for the price.
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible Delivery Service
Ordered tent 2 weeks prior to July 4th. 5 out of 6 boxes arrived in the first week. The final box, with half the tent poles, arrived the Monday after the 4th. The website says 5 business days. We had no tent for the party. All boxes were damaged and looked like they were thrown off a train and dragged.
22 June 2026
Unprompted review
Reply from Alltents
We are truly sorry to hear about the significant issues you experienced with your tent order, especially with the delayed delivery of essential parts and the condition of the boxes. We understand how frustrating it must have been to not have the tent for your planned event. We are actively investigating the shipping discrepancy and the damage to the packaging to prevent similar occurrences. Your feedback is invaluable as we work to improve our services.
Great product and service!
Calling and on 3 rd ring spoke to a person who was super nice and helpful; not an automated message.
Timely response and great sturdy product and service!
Thank you!
13 July 2026
Reply from Alltents
We're so happy to hear about your positive experience with our team and that you found our product and service to be excellent. Thank you for your kind words!
Excellent phone customer service
Excellent phone customer service, shipped on time with great communication email and tracking. Also, 1 of 7 packages was delayed by FedEx and Alltents sent the replacement box and handles the issue with FedEx. We were on time erecting the tent we ordered.
3 July 2026
Unprompted review
Reply from Alltents
We are so glad to hear that our customer service and communication met your expectations. It was our pleasure to ensure your tent arrived on time despite the shipping delay. We appreciate you sharing your positive experience!
Reply from Alltents
We are so glad to hear you are enjoying your sturdy tent and that our delivery was timely! We appreciate your positive feedback.
Reply from Alltents
We're so glad you found our tent to be sturdy and a good value! We appreciate your positive feedback.
Great experience all around
Great experience all around. Fast shipment and timely communication on my questions.
6 July 2026
Reply from Alltents
We're so glad to hear you had a great experience with our fast shipment and communication!
20x39 party tent was totally destroyed…
20x39 party tent was totally destroyed after a heavy rainfall. Tent collapsed, it was not a severe storm just a heavy rain.
4 July 2026
Unprompted review
Reply from Alltents
Hi, we're sorry to hear about your experience and understand how frustrating it must have been to have your tent collapse after heavy rainfall.
We'd like the opportunity to review what happened and learn more about the conditions, installation, and your order. Please contact our customer support team with your order number so we can investigate your case and discuss the available options with you.
We appreciate your feedback, as it helps us continue improving our products and customer experience.
Made 2 orders with them
Made 2 orders with them, bothe were confirmed and shipped within days. On second order discount code didn’t apply when I sent in the order, when I noticed it I emailed customer service due to it being the weekend and received a notification that it would be checked in to. A few days later received an email that a credit for the discount would be processed and it was. So far a very good experience with ALLTENTS.
25 June 2026
Reply from Alltents
We are so happy to hear about your positive experience with us, especially regarding the prompt resolution of the discount code issue! It's wonderful to know that our team was able to assist you efficiently. We truly appreciate your kind words and look forward to serving you again.
The team was very responsive to my delivery qeustions
The team was very responsive to my questions on delivery options. I was anxious the tent would not arrive in time for a big party. They answered multiple emails promptly and the product was delivered in 2 days. Great team and company
6 July 2026
Unprompted review
Reply from Alltents
We're so happy to hear our team was responsive and that your tent arrived swiftly for your party. We appreciate you sharing your positive experience!
Great tent and phenomenal customer service.
Overall, I am very pleased with my purchase of the 20 x 39 Pro Party Tent. It is a well made tent and provided the perfect shelter from the rain and the intense sun. The tent was set up for about a week, during which we experienced a few heavy downpours and intense wind (always my luck!), so I was glad that I also purchased a tie down kit and weighted water bags. They came in handy!
Initially I only received a partial shipment , with the boxes and some of the items being damaged during shipment. Customer service responded promptly with a new shipment of the missing and replacement pieces (plus a few extra, thank-you). Although the missing parts did not arrive in time for my first summer event, we were able to use the tent for another event. The tent went together easily, with the help of a few extra people to raise the tent. We will be using this tent a few more times this summer!
Due to the heavy downpours I did have water pooling on the canopy which we continually had to remove. We could not keep up with it during the night, so in one instance the grommet on the canopy pulled away from the tarp. The roof supports that came with the tent were suppose to correct this, so I am assuming I made a mistake with the assembly and will be reaching out to customer service with their suggestions for future set-up.
Again, this is a great tent for the price. I am hoping to purchase just the 20 foot roof tarp for smaller events that I will be hosting. I would definitely recommend this tent. The quality is excellent and you can't beat the customer service, they were easy to reach and available to address all my questions and concerns.
27 June 2026
Unprompted review
Reply from Alltents
We are so pleased to hear how much you appreciate your 20 x 39 Pro Party Tent and that it provided excellent shelter during your event! We understand that receiving a partial and damaged shipment was frustrating, and we are glad our customer service team was able to promptly resolve that issue for you.
It's understandable that heavy downpours can lead to water pooling, and we appreciate you bringing up the concern about the grommet. We are confident that our customer service team will be able to provide excellent guidance on optimizing the roof support assembly for future uses. We are also happy to hear you are considering purchasing a 20-foot roof tarp for smaller events. Thank you for your wonderful recommendation and for highlighting the quality of our product and the helpfulness of our customer service. We look forward to assisting you again!
The buying experience was okay
The buying experience was okay. But, the delivery was botched. 12 different boxes, most all torn up, and bandaged with tape. Once Toolport learned that FedEx was likely at fault, it did not seem to care very much. My team carefully opened all the boxes, found 4 dented and damaged pieces, made our own DIY repairs, bought our own extra bolts, drafted our own assemble instructions and moved on.
23 June 2026
Reply from Alltents
We appreciate you sharing your experience with us. We are truly sorry to learn about the issues with your delivery, including the damaged packaging and product components. We understand how frustrating it must have been to receive items in such a condition and to have to make your own repairs and modifications. We are reviewing our processes to prevent similar situations in the future and ensure our customers receive their orders in perfect condition.
Awesome product, quick arrival
The tent arrived quickly and set up was relatively easy (have a few people on hand to help out!). It really protected us from the brutal sun during our event and wrapped up easily. Buy the carrying totes for easy storage - they're worth it!
18 June 2026
Reply from Alltents
We're so happy to hear our tent provided excellent sun protection and was easy to set up for your event! We appreciate you sharing your positive experience and the helpful tip about the carrying totes.
Got everything quickly
Got everything quickly. Only 3 pipes had minor damage that only took me maybe 10 minutes including time to go find the right tool; channel lock pliers worked for me.
19 June 2026
Reply from Alltents
We're glad to hear your order arrived quickly! We appreciate you letting us know about the minor pipe damage and your resourcefulness in resolving it. We are always working to improve our packaging.
They had a 20% sale for Memorial Day…
They had a 20% sale for Memorial Day and I had a tent in my cart with the discount and the next day the cart was still there but no discount. I asked customer service if they would have a 20% discount for July 4 and they said they did not know since the tent was made in Germany. I went ahead an bought a tent with a 10% discount and the next day they had a 20% discount
The tent is made in China as it said so on the box. It is not made in Germany so I have no idea what Germany has to do with a discount. I searched on line saw they have had a 20% around July for for the past several years.
My negative review is based on the fact they lied about discounts then blamed it on a demon in Germany.
I would not buy from them again because they lie.
17 June 2026
Reply from Alltents
Hello Richard,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us left you disappointed.
We understand your frustration regarding the timing of our promotions. Promotional offers are available only during their advertised promotional periods and, as a matter of company policy, we are unable to apply a newer promotion to orders that were placed before that promotion became active. We recognize that this can be disappointing when a promotion changes shortly after an order is placed.
We'd also like to clarify one point regarding our products. Our tents are designed and engineered by TOOLPORT GmbH, one of Europe's leading tent brands. Like many manufacturers in our industry, production is carried out at carefully selected manufacturing facilities outside of Europe, including China. We do not represent that the products are manufactured in Europe.
We also acknowledge that part of our previous communication regarding how promotions are managed was inaccurate. We appreciate you bringing that to our attention, and we have addressed it internally to ensure future communications are clear and accurate.
While we understand that our promotional policy was not the outcome you were hoping for, we appreciate your business and your feedback. It helps us improve both our communication and our customer experience.
Instructions
Instructions
The instructions need to be marked with some kind of system. We ended up putting different colored tape on each part and marking which color went where in the instructions to be able to identify which part goes where.
Other than having some confusion with assembly, it worked great!
17 June 2026
Reply from Alltents
We appreciate you sharing your experience with us. We understand how frustrating it can be when assembly instructions aren't as clear as they should be, and we truly value your creative solution with the colored tape. Your feedback about improving our instruction system is incredibly helpful, and we will certainly be looking into ways to make this process smoother for our customers. We're glad to hear that, despite the initial confusion, the product is working great for you!
Speaking with my son so that we could…
Speaking with my son so that we could purchase the exact tent we were looking for for out gathering.
23 June 2026
Reply from Alltents
We are so happy to hear that we could help you find the perfect tent for your gathering! Thank you for sharing your positive experience with us.
Great Service w/ Lost Box of Poles
We received 2 of 3 boxes - missing the poles - lost in transit. I sent in an inquiry and with no issue they realized the issue (still not knowing if the original box would be delivered) and sent another box of poles. We received this one no issue. No hassle at all - great customer service. Donnea L. was great. Unfortunately this type of great service is lacking with many companies - not so with Alltents.
22 June 2026
Unprompted review
Reply from Alltents
We are so pleased to hear that we were able to resolve the issue with your missing poles quickly and efficiently. It is always our goal to provide exceptional support, and we are glad that our team could assist you without any hassle. Your kind words about our service truly mean a lot to us.
Exceptional Customer Service
Exceptional, caring customer service. Donnea was thorough in obtaining answers to my questions where she didn’t have them. She stayed in active communication with me throughout the transaction.
29 June 2026
Unprompted review
Reply from Alltents
We're so happy to hear about your positive experience with our customer service. We always strive to ensure clear communication and thorough assistance for all our valued customers.
The tent is great
The tent is great! Better than expected and it went up in a flash. Thanks!
10 June 2026
Reply from Alltents
We are so glad to hear that our tent exceeded your expectations and was easy to set up! We appreciate your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.