We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... See more
Company replied
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... See more
Company replied
When your business relies on getting phone calls and you switch to a new system, you don't want to leave everything to the last minute to eb notified of account details and how to operate the new syst... See more
Company replied
Company details
- Telecommunications Service Provider
- BPO Company
- Business to Business Service
- Internet Service Provider
- Phone and Internet Service
Written by the company
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Contact info
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Australia
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4.3
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I disliked the approval process but the…
I disliked the approval process but the overall experience has been ok.
18 June 2026
Reply from Alltel
Thanks so much for sharing your feedback. We really appreciate it, and we use feedback like yours to continually improve our products and customer experience.
We're sorry the approval process felt frustrating. We understand it can seem like an extra step, but verifying customer details is an important part of protecting your account and keeping your information secure. We're always looking for ways to make this process as smooth and efficient as possible while maintaining these safeguards.
Thank you again for choosing Alltel. We look forward to continuing to support you.
Reply from Alltel
Thank you for taking the time to leave us a review. We really appreciate your feedback and we're glad to hear that you're happy with the service. Thanks for choosing Alltel.
Reply from Alltel
Thank you for your feedback. We're so happy to hear that our service is compatible with your business needs. Thanks for choosing Alltel and we hope to continue supporting your business growth.
Great service and perfect for our…
Great service and perfect for our electrical business, we will certainly be recommending Alltel to others.
14 May 2026
Reply from Alltel
Thanks so much for your kind words! It's great to hear that Alltel is helping support your electrical business.
We really appreciate you recommending us to others and are grateful to have you as part of the Alltel community.
Thanks again for your feedback!
Your phone responds very quickly and…
Your phone responds very quickly and your onboarding was seamless thank you.
I will bring 2 more business over to you.
Thanks
14 May 2026
Reply from Alltel
Thank you for your wonderful feedback! We're delighted to hear that your onboarding experience was seamless and that our team has been responsive and easy to reach.
We truly appreciate your trust in Alltel and are excited to support your businesses as they grow. Thank you also for recommending us, we look forward to welcoming your other businesses on board.
Thanks again for choosing Alltel!
upgrade to the platform- bad experience
We requested upgrade to the platform. The upgrade was done without prior consultation or warning of downed system. Required several hours of after work hours
6 May 2026
Reply from Alltel
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration caused during your platform upgrade. Customer feedback is incredibly valuable to us, as it helps us identify areas where we can improve our processes and communication.
Our management team has made several attempts to contact you directly to better understand your experience and discuss the issues raised; however, we have been unable to connect with you so far.
Thanks to your feedback, we've identified that the process was managed by a newer team member, and we've recognised opportunities to strengthen our training and internal procedures to help prevent similar experiences in the future.
We understand the inconvenience caused by the unexpected disruption and the additional after-hours work required on your part. This is not the experience we aim to deliver.
Again, thank you for your feedback and for continuing to trust Alltel with your business. We appreciate the opportunity to continue supporting you.
Reply from Alltel
Thanks for your review and feedback! We really appreciate it and glad you loved our service.
Functionality - Service and Ease of Use
There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster.
Service staff do not really explain properly, and understanding can be an issue.
8 April 2026
Reply from Alltel
Thank you for your feedback. We really appreciate you sharing your experience as it helps us improve in both product and service.
We're sorry for the confusion and frustration you experienced. We understand how things like browser differences and needing to add +61 can feel like extra friction. Some of these are known limitations, and we're actively working on making improvements.
We also take your feedback on communication on board. We can absolutely do better in explaining things more clearly. This is not the experience we want for our customers. We understand you've since spoken with our Service Delivery Manager, and we hope that conversation has helped clarify things and address your concerns. If there's anything further we can assist with, we're always here to help.
Reply from Alltel
Thanks so much for your feedback on Donna. She's a gem and love to hear that she's doing a great job to excellent customer experience.
Simplicity of connection of my 1300…
Simplicity of connection of my 1300 number and how it functions.
7 April 2026
Reply from Alltel
Thank you kindly for your review. We appreciate your feedback and always aim to keep our onboarding and service activation simple and seamless.
Finished product is great, sales service is mediocre
The VM that I received is ace. The issue was in procurement - I submitted a request via the site, but the information didn't make it to the salesperson I emailed with, which made the form feel unnecessary. I had to say "did you receive the form information", and suddenly it was there.
17 March 2026
Reply from Alltel
Thank you for taking the time to share your feedback, we really appreciate it. It’s great to hear you’re happy with the final product.
We’re sorry the service experience didn’t meet your expectations, especially around the form submission and communication. We understand how that would have been frustrating.
Your feedback is genuinely valued and helps us identify where we can improve. Thank you again for bringing this to our attention, we truly appreciate it and will use it to improve our processes moving forward.
Reply from Alltel
Thanks for taking the time to leave us a review. We value your feedback and thanks again for choosing Alltel.
Seamless and Responsive
Seamless and Responsive. High level of communication through out
25 February 2026
Reply from Alltel
Thanks for choosing Alltel and for leaving us your feedback. We strive to deliver the best customer experience for our customers with seamless onboarding and communication. We appreciate your review.
Great customer service
20 February 2026
Reply from Alltel
Thank you for your feedback. Always lovely to hear that our team are delivering great customer service. Thanks again for choosing Alltel.
Someone by the name of Iggy completely…
Someone by the name of Iggy completely stuffed up my transfer process and he didn't even want to speak i had to go through the support to get things sorted overall really bad experience and didn't go through with the company. The support staff were helpful but the customer service guy left a sour taste
12 February 2026
Reply from Alltel
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and that the transfer process didn’t go as smoothly as it should have.
This isn’t the level of service we aim to deliver, and we understand how frustrating that experience must have been. We’re pleased to hear our support team was able to assist, but it’s disappointing to know your overall impression was affected. Please know that the gaps in this case has been addressed internally, and feedback like yours help us improve.
Reply from Alltel
Thank you for your feedback! We look forward to supporting your business and continuing the great service.
Continuous Great Service
Alltel continues to provide our business with great services provided as requested, on time and without fuss - unlike our previous service provider.
15 January 2026
Reply from Alltel
Thank you for the fantastic review! We’re so pleased to hear Alltel continues to deliver reliable, fuss-free service for your business. We really appreciate your trust and look forward to continuing to support you.
Reply from Alltel
Thanks for the feedback. We work hard to make our sign up process quick and simple. We're glad you had a great experience and thank you for choosing Alltel.
I'm happy with that
5 January 2026
Reply from Alltel
We appreciate your feedback and thank you for choosing Alltel.
Good customer service.
18 August 2025
Reply from Alltel
We appreciate you taking the time to leave us a review. Thanks so much.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.