Alensa.ie Reviews 

1,361
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the very fast and reliable delivery service, often receiving orders quickly, sometimes even the next day. People frequently highlight the excellent service and the high quality of products, noting a great selection. Consumers also appreciate the unbeatable and competitive prices, finding great value and often planning to order again due to the easy process. However, some people were dissatisfied with significant delivery delays or unreceived orders, mentioning difficulties in contacting support or receiving consistent information when issues arose. Occasionally, delivery problems were attributed to third-party couriers, such as misplaced items or incorrect address claims.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the extremely... See more

Service

Customers had positive experiences with service, often describing it as great, quick, efficient, and... See more

Product

People report positive experiences with product, consistently praising the quality and affordability of items... See more

Price

Reviewers express satisfaction with the pricing, frequently describing them as very reasonable, competitive,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and convenient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The order arrived exactly in the following day. Everything perfect. I have bought many times lenses from competitors , none of them delivered the order in one day. I find this very important becaus... See more

Company replied

Rated 5 out of 5 stars

Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Always arrive on time. placed an order and paid extra for 1-2 days, called up customer service and they reasssured me they would mail monday and i got them wednesday. fantastic. w... See more

Company replied

Rated 5 out of 5 stars

Always fast and reliable. I switched having had a dreadful experience with my long-term provider and I’m so glad that bad experience drove me to find Alensa. I got a free hat when I ordered this time... See more

Company replied


Company details

  1. #2 of 4 best companies in Contact Lenses Supplier
  2. #2 of 3 best companies in Glasses Store
  3. #3 of 4 best companies in Sunglasses Store

About Alensa.ie

Written by the company

Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,361)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Product is great you’d hardly notice…

Product is great you’d hardly notice them

Free gift was a nice touch

26 June 2026
Alensa.ie logo

Reply from Alensa.ie

We're so glad to hear you're pleased with the product and found the free gift to be a nice addition! Your positive feedback truly makes our day.

Rated 5 out of 5 stars

Extremely clear website & ordering…

Extremely clear website & ordering technology.
Prompt response & delivery.
Highly recommended.

3 July 2026
Alensa.ie logo

Reply from Alensa.ie

Thank you so much for your wonderful review!

We have put a lot of work into ensuring our website and ordering technology are as seamless and user-friendly as possible, so it is incredibly rewarding to hear that reflected in your experience. Ensuring a prompt response and speedy delivery will always be our top priorities.

We truly appreciate your high recommendation and look forward to welcoming you back!

Kind regards,
Alensa Team

Rated 5 out of 5 stars

Everything was great

Everything was great

25 June 2026
Alensa.ie logo

Reply from Alensa.ie

Thank you so much for the feedback!

We are thrilled to hear that everything went perfectly with your experience. We look forward to serving you again soon!

Alensa Team

Rated 1 out of 5 stars

Phone numbers not working... Not responding to messages, No explanation

Phone numbers not working, Not responding to emails / messages ... no answer Friday afternoon... closed Sat & Sun ( fair enough) Closed again on Monday 06.07.2026 for a Czech Bank holiday... Which is fine, just zero notification of it on Ireland facing website, UK or any other variant I tried ... so it's now day 5 of being unable to contact them re an issue I have for an order... It's slightly taking the P*** .... Definitely not using them again

7 July 2026
Unprompted review
Alensa.ie logo

Reply from Alensa.ie

Hello,

Thank you for reaching out and sharing your feedback. We understand your frustration regarding the communication delay over the last few days, especially while you are waiting to resolve an issue with your order.

To provide some context, our main customer support operations were closed over the weekend and on Monday, July 6th, in observance of a regional public holiday. We recognize that this holiday schedule was not clearly updated on our UK and Ireland websites, and we appreciate you bringing this communication gap to our attention so we can improve our international notifications moving forward.

Our teams are now back online and actively working through the backlog of inquiries. We want to make things right and get your order sorted out as quickly as possible.

Please reply here with your order number or send us a direct message with your contact details so we can locate your account and prioritize your request immediately.

Thank you for your patience.

Kind Regards,
Alensa Team

Rated 5 out of 5 stars

atendeu todas minhas expectativas .a…

atendeu todas minhas expectativas .a entrega foi bem rápida tbm

16 June 2026
Alensa.ie logo

Reply from Alensa.ie

Ficamos muito felizes em saber disso! Nosso compromisso é garantir a melhor experiência e total agilidade na entrega. Agradecemos muito pela confiança e pela avaliação!

Rated 5 out of 5 stars

Great Service as always

Good products, good prices, extremely fast delivery. Need I say more!

11 June 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Tom,

Thanks for choosing us, and we'll be ready to deliver the same great experience on your next order.

Kind regards,
Alensa Team

Rated 5 out of 5 stars

Happy.

They have quality products, good price and delivery time is short. Thank you

2 June 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Tony,

Thank you for your feedback!
We look forward to serving you again soon!

Kind regards,
Alensa Team

Rated 5 out of 5 stars

Great

Great , efficient service

1 June 2026
Alensa.ie logo

Reply from Alensa.ie

Thank you for your feedback!

Kind regards,
Alensa Team

Rated 5 out of 5 stars

Conversation

Convenient, fast, qualitatively

26 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi,

Thank you for your kind words — we're really glad to hear your experience with Alensa was convenient, fast, and met your expectations.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery. Efficient service.

25 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Breda,

Really glad to hear this — thank you! Prompt delivery and efficient service are exactly what we aim to provide, and it's great to know we delivered on that for you.

We look forward to seeing you again soon.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Reliable and excellent value..on time…

Reliable and excellent value..on time delivery

28 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Denis,

What a great review — thank you! Reliability, value, and on-time delivery are things we take seriously at Alensa, and we're delighted to know that came through for you.
We appreciate your trust and hope to see you again.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service

28 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Miriam,

Thank you for taking the time to share your feedback — we're pleased to hear the service was fast and efficient.
We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

I'm very happy with the delivery of my…

I'm very happy with the delivery of my lenses and solution. It took about a week, but everything arrived intact!

21 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi,

This is great to hear — thank you! We're delighted your lenses and solution arrived intact and that everything went smoothly. We always aim to make sure every order reaches our customers in perfect condition.

We'd love to welcome you back soon.

est regards,
Aoife
Alensa Customer Care Team

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