I've been using Albumworks for many years and have never had a problem with any of their products. All have been top quality and delivered in a timely manner. Their program is easy to use and has exce... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a seasoned user of Albumworks - 3 photobboks this year and I can honestly say it's a great program, easy to use, service is good - questions answered, easy to pay & upload, then printing and retur... See more
Company replied
This is my 4th album. As I am making for my children’s birthday present, I became more confident and easy to get it done. My all 3 kids have busy lives and they appreciated their younger periods spe... See more
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Used Momento for years and this is my first book with Albumworks. I did rush this job without really getting to know and understand app, however my holiday book that I just received I am very happy w... See more
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Company details
About albumworks
Written by the company
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contact info
Level 2, 696 Bourke St, 3000, Melbourne, Australia
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The user interface is easy to use and…
The user interface is easy to use and navigate with many options available.
The printed album quality is excellent and the turnaround time is very quick.
8 July 2026
Reply from albumworks
Thanks for taking the time to share your feedback. We're pleased to hear you found our design editor easy to use and great that you were impressed with the print quality and quick turnaround time.
Regards Naomi @ albumworks
Great support when questions arise
Great support when questions arise. Great quality. Fast delivery
7 July 2026
Reply from albumworks
Thank you for your great review! We're so pleased you were happy with the quality of your Photo Book, our customer support and fast delivery. We really appreciate your feedback!
Regards Naomi
albumworks
Reply from albumworks
Thank you so much, Rhonda.
Continued high quality product and service
For the past 7 years Albumworks has provided a high quality product and service on each occasion I have used them. They continued this excellant service when they recently printed and delivered 5 albums in just over week.
6 July 2026
Reply from albumworks
Thank you so much for your excellent review and 7 years of creating Photo Books with us!
We are looking forward to your next 5 and are always here to assist with anything you should need.
Kim
albumworks customer service manager
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All-round professionals.
User-friendly program.
Speedy delivery.
High-class product.
Ability to have 40 pages without costing more.
Proud to give as a gift.
25 June 2026
Reply from albumworks
Hi Denise,
Thank you for your review! I'm glad it ticks all your boxes, and I also feel the same way. What a thoughtful and beautiful idea as a gift for a loved one. I hope they loved it.
We look forward to many more Photo book gift-creating with us in the future.
Kim
albumworks customer service manager
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Love being in control of every aspect…
Love being in control of every aspect of designing my albums and great quality when they arrive.
2 July 2026
Reply from albumworks
Hi Denise, thank you for your review and kind words.
I also think this is one of the best features! I hope you enjoyed creating your Photo book and Im glad you are impressed by the quality.
We look forward to help you with your next Photo Book.
Kim
albumworks customer service manager
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Reply from albumworks
Hi John, Ten books and counting! Thank you so much for the wonderful support. It’s always a pleasure helping you bring your memories to life. albumworks Customer Service
Reply from albumworks
Hi Shona, "Thanks so much for the kind words. We’re thrilled to hear that you were happy with the quality, delivery speed, and ease of use. We look forward to working with you again - The albumworks Team
Top quality
The quality of images, paper and cover is excellent, so is the rapid production. I have been using Albumworks for mamy years, and it has never let me down.
1 July 2026
Reply from albumworks
Hi Ian and Ann, Thanks for taking the time to leave a great review and for being such great customers. - albumworks
Quality printing and packaging
Quality printing and packaging, with fast delivery. Thanks.
1 July 2026
Reply from albumworks
Hi Bruce, Thanks for the 5-star review. We are so pleased you love the printing, packaging and fast delivery. We look forward to working with you again. - Amanda, albumworks Customer Service
Reply from albumworks
Thank you, Mike.
Great quality and exceptional service.
26 June 2026
Reply from albumworks
Hi Lyn, We are happy to hear that you received great quality and exceptional service from us. Your support means a lot to the team. - albumworks Customer Service team
Excellent program for creating books
Excellent program for creating books. Good quality product and fast delivery.
26 June 2026
Reply from albumworks
Hi, Thank you for your great review. We are glad to hear you found the program easy to use and that you are happy with the product quality and fast delivery. - albumworks
Speed of service and quality of…
Speed of service and quality of product. Also quality of service when gaining assistance over the phone is excellent.
25 June 2026
Reply from albumworks
Hi Sue, Thank you for your review. We are pleased to hear that you are satisfied with our delivery speed, product quality, and the assistance provided by our phone support team. Your feedback is appreciated. - The albumworks Team
Quality and Service second to none
The quality and service are exceptional. The photobook was delivered within five days and this included the weekend. Wow. We have recommended Albumworks to many of our friends. Thank you.
24 June 2026
Reply from albumworks
Hi Jill, Thank you so much for your kind words. We’re thrilled to hear that you were happy with both our service and the quick turnaround time. We truly appreciate your recommendations to friends and family. - albumworks Customer Service Team
Perfect way to capture an event. Easy to use with lots of options to…
Easy to use with lots of options to create desired effect.
24 June 2026
Reply from albumworks
Hi Janna, Thank you for your feedback. We’re so glad you enjoyed using our platform to capture your event. Happy creating. - albumworks
The editor is easy to use
The editor is easy to use. The download process easy. The finished product is excellent- the paper, printing all such great quality
10 June 2026
Reply from albumworks
Hi Ros, Thanks so much for the wonderful review. We’re thrilled to hear that you found our editor easy to use and that you were happy with the quality of your finished product. - The albumworks Team
Over the last few years
Over the last few years, I have made and enjoyed 11 photo books from Albumworks. The quality and the service I received from your company are absolutely outstanding. If anyone is still bothering to put together an old-fashioned photo album, I can highly recommend the easy way Albumworks allows you to create and order their product.
23 June 2026
Reply from albumworks
Hi Hans, Thank you so much for your kind words and for being such a loyal customer. We’re thrilled to hear you’ve enjoyed creating 11 photo books with us and are so glad we could make the process easy and rewarding for you. We look forward to helping you create many more. - The albumworks Team
Reply from albumworks
Hi David, thank you so much for the 5-star review. We’re thrilled to hear you enjoyed the product and that our delivery was prompt. We look forward to creating your next project with you. - Amanda, albumworks Customer service
Won't use any other company
Software is relatively easy-to-use and allows one to play with sizes and layouts.
Communication with company is excellent and product arrived quickly.
Quality is excellent
22 June 2026
Reply from albumworks
Thank you, DotCole, for your excellent review!
We look forward to your next Photo Book with us.
Kim
albumworks customer service manager
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