Aegon Seguros Reviews 

I Do Not recommend AEGON insurance. Remember this>>> they will only cover a minor issues like check up or consultation. Any procedures involves machinery is going to be a nightmare. DO NOT get aegon insurance” find another insurance company but not aegon. My doctor advice to get me an MRI, I sent the request to the aegon with full history of my symptom and I was told by phone and by email they will get back to me within 36 days. 15 days has past with my 30times follow up and calling them by phone, they are like a broken records. Repeating it self “Pls. Send the doctor illness history”. I counted 13 times had emailed them with all documents they asked for. Then they told me that they need more doctors report” 🙈meaning they are trying to get away from any of it. So I had to pay MRI from my pocket 280€…. This aegon insurance offered to me by Santander bank when I opened an account with them. So NO NO NO it’s a trapped and a scam.

This refers to a home insurance: Multi-Risk Home + Contents insurance, contracted through Banco Santander and managed by the insurer Aegon. Following a storm with winds >90km/h that caused damages to my property, I was informed of the decision not to award compensation based on the following justification: “Annexes or complements to the insured property that are recognised as fragile (such as made of wood or plastic panels), including the contents therein;” However, this decision is unfounded for the following reasons: 1. The construction is not recognised as fragile. The structure in question is built in galvanised steel, which gives it robustness, durability and resistance to the elements. Aegon cannot substantiate the claim that steel is fragile, yet does not reconsider their decision. It is in no way a fragile construction, as exemplified in the aforementioned clause (e.g. plastic or wood). Therefore, the exclusion invoked is not applicable to this specific case. 2. Improper application of the exclusion clause The clause invoked refers to fragile constructions in the context of landslides and is not applicable to claims caused by storms, as was the case. The attempt to apply this exclusion outside its contractually provided context and documented in the general conditions constitutes an abusive and undue interpretation of the policy conditions. In view of the arguments presented, I request that the case be reassessed and the compensation due be awarded, taking into account the nature of the construction, the origin of the damage (storm), and the correct classification of the contractual clauses. The response was the same without any further substantiation. This company is a scam and invent the rules as they go along without explanation or substantiation. The company refused to reimburse the premium. The company also advertises a 100 EUR service for DIY for which I raised 3 tickets to claim without response in every ocasion. Stay away from these scammers.

For over a month now I have been trying to book (using my laptop) an online telemedicine appointment (video consult, general medicine) and cannot confirm appointment - the circle just keeps rotating. Despite contacting Aegon numerous times I have been told that there is nothing wrong with the IT system. I have tried to use my ipad as well and get the same problem.

I have been trying for 1 hour to cancel my medical insurance ( I have found a better and cheaper one). I have been searching their website to find the cancelation form - can't find it, and trying to find their address to send a cancelation letter to - can't find that either. I would not recommend this company.

The agents have always been professional, but I have been waiting for TAC for a fall. The doctor ordered it as “urgent” and it was denied because of the waiting period. I had Mapfre before and wished I had stayed with them- and I paid for both policies for two months. So, the waiting period should not have been an issue. And this was an emergency. Never had any issues with Mapfre. I made a huge mistake 😔 huge!

I deeply regret choosing Aegon Health Insurance. I went to the emergency room with unbearable stomach pain, burning, and bloating. The emergency doctor requested an endoscopy, but Aegon refused to approve it. Because of this, I had to see an internal medicine doctor and undergo all the required tests. Despite providing all the reports, including hospital documents, test results, and a detailed report from the doctor as per their request, they still refuse to approve the procedure, claiming the documents are incomplete. The hospital confirmed that the reports I provided are more than sufficient. It has been two months of suffering because of them. Never again with this insurance company.

If you have a question or need help finding a doctor, you shouldn't count on support. You ask one thing and get an answer to another question, and you'll be lucky if you get it. To connect to support in English, you need to find out how to cross the IVR in Spanish. Making an appointment for children with doctors through the app is impossible, and you need to call the clinics yourself and make arrangements. I have never seen such terrible service in any insurance company. The laziest Contact Center ever. I do not recommend anyone to get insurance here.

The authorisation staff are very efficient and speak perfect english. The hold time to get through was short and everything was explained clearly. No problem recommending Aegon for providing health Insurance.

So far completely feels like scam.
Was lied to that insurance is sin carencia and sin copago.
After few days when discover it isn’t I have called to cancel it receive email confirmation that it’s cancelled and I will receive full refund but after more then 2 month nothing.
A rude agent called and said we will not get any refund.
We try to go to their office in Valencia and there is no one there.
Don’t deal with that company!!!

Worst seguro. We couldnt get any autorization from then even to baisic tests. Paying more then 2000 € anual we couldn't get nothing. Their doctors have no education and they will find any reason to deny any test.
Like for my daughter they deny especial blood test because she has tiroides.
Or gastric test because she has broken arm 10 years ago.....
Run away from them. They don't give any s.... about your health

after giving Aegon one star rating on May 10, 2024 due to their disgraceful service, I received this message:
"Aegon Insurance Response

May 13, 2024
Good morning, Massimo. We are sorry for the inconvenience. We would like to know more about your case and see how we can help you as soon as possible. That is why we are requesting your details by private message. Thank you in advance."

On May 13th I therefore sent my contact details (email and mobile phone number) as requested by Aegon but since then I have never been contacted by anyone from AEGON!! Beyond insult to injury!!!
But do you really not have the slightest respect for those who pay to have your non-existent services?

My bank (Santander), made me make home insurance with aegon, then after one year I wanted to cancel, but they refused saying I was too late and that I needed to wait another year to cancel, although I started the changing process 3 months before, but due to their bad organisation and management it passed the cancellation date.
They charge 4x the price of another company I found.
Soon as I can I am leaving them.

Terrible service, never trying to resolve any problem, hopeless administration, after a few years we changend company.

Hi, my wife needed to have a procedure, aegon authorised this, but they are limited to not many hospitals and referred us to hospitals which didnt do the procedure, we had to find the one ourselves, after scan preop and numerous visits to hospitals 3 days before op they changed there mind saying the condition was preexisting. Absolutely appalling treatment, they have waisted our time and left my wife in pain and now we have to start again and pay ourselves, we dont mind paying but they should of refused the authorisation at the beginning. Stay well clear of Aegon, that's my opinion.

Always very helpful and friendly. Great service

Shockingly bad. I have broken my back, pelvis and both ankles. When my wife phoned it in as emergency their phone system was down. We had to call the local health service. They have now refused to pay any of the costs.
We have tried to contact them since for a doctor and it's taken most the day, at one point my wife had two representatives on the phone at the same time.
The app doesn't work and they tried to direct us to another one that didn't work.
I will not use them after the year we have paid for.
Death would be preferable to dealing with this shambolic company.

Rápido, buen communication

My bank (Santander) persuaded me to switch from Sanitas to Aegon. After 8 months they bumped me leaving me uninsured. I wouldn't touch them again. I have since gone back to Sanitas and have had no problems whatsoever.

I've been dealing with a knee trauma recently and Aegon was amazing with everything I needed. All my analyses and treatments were approved very fast and without any problem.