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Action24 Reviews 

3,230
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and efficient staff who arrive right on time, working carefully to complete home security installations without leaving any mess. People also appreciate the excellent support received from the sales and technical teams, noting that representatives are extremely patient and thorough when explaining system features. Some reviewers were not happy with the after-sales support and communication, mentioning difficulties when trying to resolve technical issues or getting incorrect information from the team. Consumers noted that getting assistance after the initial setup can sometimes require repeated follow-up calls and patience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

People report high satisfaction with the service, highlighting professional and efficient installations by... See more

User experience

Reviewers mention positive feedback about user experience, highlighting quick, friendly, and efficient... See more

Customer service

Customers report positive experiences with customer service, highlighting professional representatives who... See more

Product

Reviewers highlight positive aspects of the product, noting that the new alarm systems and outdoor cameras... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service start to finish. Nice sales people. Mad who installed was friendly and did the installation quickly. Would prefer an alarm system that beeps when you enter as it reminds you to turn... See more

Company replied

Rated 5 out of 5 stars

Very happy with the purchase of the house alarm from Action 24. Alarm was installed by Malcolm who arrived right on time and had our new alarm system up and running in under 3 hours. Malcolm walked me... See more

Rated 5 out of 5 stars

Top quality service from Action 24. We met them at the Ideal home show, everything was explained and detailed to the highest quality and recommendations. We asked many questions and each one was a... See more

Rated 5 out of 5 stars

Malcolm who fitted our alarm was very professional whilst also being nice and chatty. He did a very tidy and clean job or fitting our alarm and took all wires/old alarm system fittings away with... See more


Company details

  1. #1 of 3 best companies in Security System Installer
  2. #2 of 3 best companies in Fire Alarm Supplier
  3. #1 of 1 best companies in Home Automation Company
  4. #2 of 4 best companies in Security Equipment Store
  5. #2 of 3 best companies in Security Service
  6. #1 of 2 best companies in Security System Supplier

About Action24

Written by the company

Action24 provide smart, monitored alarm systems offering complete protection and the ultimate convenience. Your system can evolve with additional devices whenever you need them, all controlled from the same user friendly app.

The Action24 Customer Care Team is always here for you. We are fanatical about excellent customer service. It is our number one metric and guides everything we do. We offer detailed, transparent quotations that will ensure your home is fully protected. Our Alarm Engineers efficiently install your alarm, carry out comprehensive testing and ensure you are happy with your new security system and are comfortable with how to use it. Our dedicated monitoring team work 24/7/365 to keep you and your home safe.

Action24 have been protecting Irish homes and businesses for over 40 years. We are the most trusted security company in Ireland with the best customer satisfaction rate as seen by our reviews... Banner Image

Promotions

Action24 Referral Reward

Written by the company

€30 One4all Digital Gift Card
As an Action24 customer, you can benefit from our referral reward. How to do it? YOU SPREAD THE WORD. Recommend Action24 to friends & family. Ensure they mention your name when they contact us. WE SPREAD THE REWARD. When the referred person has their new Action24 Alarm System booked & installed, we will send you a digital €30 One4all gift card. REPEAT 😉 You can refer as many people as you like. When referred people sign up, you will receive the referral reward every time!

24/7 Monitoring

Instant Response

Instant Response
We are here 24/7/365. Offering complete protection for you and your family. We instantly respond when your alarm activates and notify you & nominated keyholders. Action24 have immediate access to Gardaí, Fire and Ambulance services in the case of an emergency. Premises monitored by Action24 are registered on the Garda Pulse System. You will get a notification from your smart device via our app followed by a phone call from our Alarm Receiving Center. Unlimited standard service calls during normal business hours Monday to Friday. Full warranty and free replacement of system parts. Battery replacement included.

Contact info

Smart Alarm System from €49

Get the most advanced security system on the market.

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,230)

318 reviews in the last 12 months

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Rated 4 out of 5 stars

When I logged the call (no answer on…

When I logged the call (no answer on phone - had to log my email) about an issue with my alarm I felt the time suggested to repair was too long given that I pay a monthly fee for monitoring. However when the technician arrived due to a cancellation or perhaps my feedback I thought he was very pleasant and worked efficiently.

26 August 2026
Rated 5 out of 5 stars

Victor

Have to say top class form Action 24 as always and the engineer was brilliant would highly recommend 10 out of 10

1 September 2026
Rated 5 out of 5 stars

Highly recommend

We’ve been with Action alarms for almost 7 years now. Just had our alarm serviced and all the batteries replaced. Very efficient service and reliable company arming your home. Highly recommend. The service guy arrived as scheduled, was lovely to deal with, and his work was tidy, efficient and quick. Thanks

1 September 2026
Rated 5 out of 5 stars

Professional Alarm Firm

Action Alarm helped us through the whole process. The Engineer was very kind and explained everything. He was very neat and tidy.

Our Home Insurance refunded us €75 after we had alarm fitted.

We have a Fob which allows us to turn Alarm On or Off anywhere in the house or our Mobile phone.

We feel safe and secure in our home.

20 August 2026
Rated 5 out of 5 stars

Very good service start to finish

Very good service start to finish. Nice sales people. Mad who installed was friendly and did the installation quickly. Would prefer an alarm system that beeps when you enter as it reminds you to turn off when you’re wrestling a toddler, but that’s just a preference and it’s probably more secure that it’s silent.

12 January 2026
Action24 logo

Reply from Action24

Hi Kate, that is a setting that can be easily changed.

Please see below. If this doesn’t work or you need help please give our support team an email on support@action24.ie and we will fix this for you. Thanks for the great review.


1. Tap the top bar on the panel screen
2. Go to Settings
3. Look for Advanced Settings or Sound settings
4. Check for Entry Delay beeps, panel sounds, or chime-related options
5. Make sure the entry delay sound is enabled

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