My husband and I both got a Core 2.0, and the bikes have been wonderful. We enjoy riding them. Unfortunately my husband’s bike left pedal came off the crank mid-ride one day, and both the thread on th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We’ve purchased two bikes from Actbest and they are great for the price and for commuting around. The step-in commuter is easy to use and get used to. Wasn’t sure what to expect, but they’ve been gre... See more
Company replied
I bought a summit folding ebike back in February and have drove it back and forth to work everyday since. Its reliable never had any technical issues. It's Well made, I weigh 280lbs and carry a backp... See more
Company replied
I got the mini electric tricycle and I am incredibly happy with it. I have MS and two wheeled bikes are no longer safe for me. I was so sad when I thought I couldn’t ride a bike anymore… and then, Act... See more
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Company details
Written by the company
Actbest's design team in California, USA, focuses on developing high-quality and high-performance electric bicycles, combining innovative technology with excellent industrial design, and is committed to providing top-notch after-sales service.
Contact info
United States
- service@actbest.net
- actbestbike.com
4.4
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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My bike stem had broken off at the weld…
My bike stem had broken off at the weld while I was riding . contacted cst. service and they responded within 2 days . replaced handle bar stem and refunded my account . best cst. service I hae experienced in years
27 August 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We’re truly sorry you experienced a broken stem while riding, but we’re glad our customer service team was able to respond promptly and arrange a replacement handlebar stem and refund for you. Your kind words about our customer care mean a great deal to us and motivate us to continue providing responsive and reliable support. Thank you again for choosing ACTBEST, and we wish you many safe and enjoyable rides!
We absolutely love our bikes
We absolutely love our bikes. My husband and I both bought the cozy a bike and they are fantastic. Many fun adventures. Can’t wait to take my little dog on a ride with us next. The service was fantastic. They were shipped to us quickly. Just a wonderful overall experience.. will definitely be a lifetime customer. Thank you for everything.😊
6 September 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We’re thrilled to hear that you and your husband are both loving your bikes and enjoying so many fun adventures together. It’s wonderful to know that you’ve had such a positive experience with our service and fast shipping, and we’re honored to hear that you plan to be a lifetime customer. We hope your little dog gets to join you on many memorable rides soon! Thank you again for choosing ACTBEST, and we wish you many more fantastic adventures together!
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your kind words about our customer service. Your support means a great deal to our team and motivates us to continue providing responsive, helpful, and reliable service to every rider. Thank you again for choosing ACTBEST!
My son has the blaze
My son has the blaze , and he absolutely loves it . He’s 10 and it’s just what he needed for his age , 10/10 recommend for cruising with friends . Customer service has been very responsive with me as he has lost and broke his keys and they do respond and are willing to help, our experience has been great with Actbest.
5 September 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We’re thrilled to hear that your son absolutely loves his Blaze and that it’s been such a great fit for cruising with his friends. We also truly appreciate your kind words about our responsive customer service team and our willingness to help when you needed assistance with lost or damaged keys. Your trust, support, and 10/10 recommendation mean a great deal to us and motivate us to continue providing great products and caring service. Thank you again for choosing ACTBEST!
Our son really wanted this bike because…
Our son really wanted this bike because a lot of his friends have it. Searching and buying the bike was smooth and easy on the ActBest website. We were able to get prompt support and great communication from Actbest when we needed it. More importantly, my son is enjoying his new e-bike.
3 September 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We’re delighted to hear that your son is enjoying his new e-bike and that the entire process, from browsing and purchasing to receiving support from our team, was smooth and easy. We truly appreciate your kind words about our prompt communication and customer service, and it means a lot to know that we could help make your family’s experience even better. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Blazer Ultra fat tire for the win!!
I purchased the Blazer Ultra e-bike for my husband and he absolutely loves it! It was easy to assemble and is the best solution for his work commute. His coworkers love the fat tire look of the bike and want one for themselves!
3 September 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We’re thrilled to hear that your husband absolutely loves his Blazer Ultra and that it has been such a great solution for his daily work commute. It’s wonderful to know that you found the bike easy to assemble and that the fat-tire design has caught the attention of his coworkers as well! Your support and recommendation mean the world to us and motivate us to keep providing great bikes and experiences. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
"Core City Commuter" bike Experience
I have had my "Core City Commuter" bike for 10 months and have ridden 900 miles so far. All in all it has been a great experience at a reasonable cost.
Recently they have made vast improvements to their service depatment, adding talented staff to help with any issues.
3 September 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We’re thrilled to hear that your Core City Commuter has provided such a great experience over the past 10 months and that you’ve already enjoyed 900 miles of riding. We truly appreciate your kind words about the value of our bikes and are especially grateful for your recognition of the improvements we’ve made to our customer service team. Your support and feedback mean a great deal to us and motivate us to keep improving. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
customer service
the customer service is amazing they really do listen to your concerns and try their best to help you they respond usually pretty quickly and help solve problems efficiently while also being very professional and seems to not rely on ai for customer service responses
3 September 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your kind words about our customer service team and are especially glad to hear that we listen carefully to your concerns, respond promptly, and work efficiently toward solutions. Your recognition of our professional and personal approach means a great deal to us and motivates us to keep providing the attentive support our riders deserve. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your kind words about our timely and responsive customer service. Your support means a great deal to our team and motivates us to continue providing prompt and reliable assistance to every rider. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Very responsive and accommodating…
Very responsive and accommodating customer service staff, without being put on hold or guided by an AI capability. The staff listens to your concerns and does their best to find a resolution.
E-bikes are good for the value, offering enough power for a good range of miles. Very easy to assemble, fun to ride and enjoy outdoor activities.
1 September 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your kind words about our responsive and accommodating customer service team, and we’re especially glad to hear that you value being able to speak directly with our staff and have your concerns genuinely heard. It’s wonderful to know that you’re also enjoying the bike’s power, range, easy assembly, and the fun of riding outdoors. Your support means the world to us and motivates us to keep providing both great products and attentive service. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Customer service was amazing
Customer service was amazing. They replaced a damaged seat on my Son’s Act bike free of charge. The continued emails and updates were incredible. The bike works great and I highly recommend
25 August 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We’re thrilled to hear that our customer service team was able to quickly replace the damaged seat for your son and keep you updated throughout the process. It means a lot to know that you’re happy with both our support and the bike’s performance. Your kind words and recommendation are truly appreciated and motivate us to keep providing the best possible service. Thank you again for choosing ACTBEST, and we hope your son enjoys many more great rides!
After several calls and emails we got…
After several calls and emails we got the problem taken care of. It rids nice and comfortable
27 August 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your 4-star review and for sharing your experience with ACTBEST! We truly appreciate your patience through the communication process and are glad to hear that the issue was ultimately taken care of and that you’re enjoying a nice and comfortable ride. Your feedback means a lot to us and encourages our team to continue improving our service. Thank you again for choosing ACTBEST, and we hope you enjoy many more comfortable rides!
I absolutely love riding my new Actbest…
I absolutely love riding my new Actbest core 2.0 ST Plus.
Putting it together was easy and I was riding it once the battery finished charging. This bike is a smooth ride. The torque sensor makes changing from PA to throttle very comfortable with no jerking motion. I did my homework and I am glad I made my choice Actbest.
Fedex movement in delivery process was a little unnerving but Actbest customer service helped locate my bike and it arrived the next day. I would absolutely buy again.
23 August 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We’re thrilled to hear how much you’re enjoying your new Core 2.0 ST Plus, from the easy assembly to the smooth and comfortable riding experience. It’s especially wonderful to know that you appreciate the torque sensor and its seamless transition between pedal assist and throttle. We also truly appreciate your understanding during the FedEx delivery process, and we’re glad our customer service team could help locate your bike and get it to you the very next day. Your trust and support mean the world to us, and we’re delighted to know you would choose ACTBEST again. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Great customer service
Great customer service. Had issues with a part on my bike and they shipped it right away.
31 August 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful 5-star review and for recognizing ACTBEST’s customer service! We’re delighted to hear that we were able to quickly assist with the issue you experienced with your bike part and get the replacement shipped out right away. Your support and kind words mean a great deal to our team and motivate us to continue providing prompt and reliable service.
Thank you again for choosing ACTBEST, and we hope you continue to enjoy every ride with us!
My son bought one of their E-Bike(Oct…
My son bought one of their E-Bike(Oct 2025) and shortly there around March-April of 2026 he started having display battery issues. I cant list the amount of No-answering from customer service phone line or lack of emails not-returned when inquiring about tech support to resolve this issues. Interaction feels like a fraud-front business. We have sent multiple videos following their instructions. The supposedly sent replacement parts but ignored shipping instructions. No items were ever received at the location. CASE # ACTBEST case# 17677. Its 8/29/26 and I have not heard any additional information. I have 30 plus emails saved in PDF, Videos of me and my son reaching out to ACTBest dating from April. I hope other customers stay away from this fraud -run outfit.
very concerned consumer,
Tommy Tolar
20 April 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delays and communication issues. We understand how disappointing it is to have your son’s bike out of service for so long. We are reviewing your case #17677 and will contact you by email to verify the details and work toward a proper resolution. We appreciate your patience and the opportunity to make this right.
Unbelievable Please Read !!
Purchased my bike and it arrived in 3 days easy to put together and even with a few issues the company resolved everything. The torque pedal assist works gradually with your style of ride and feels strong. The design is absolutely beautiful with a past 50's flare with new tech lines. After a long time researching actbest earned my business. After dealing with their customer service department they earned my business on my next bike need. Take this from me and I mean it, I am that tough customer the person who will ring the bell. Only with this company no need to ring the bell or get upset because they really care they really frickin care. So get the bike you read the review so far trust me get the bike 🙌
20 August 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Response was great.
20 August 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Very satisfied with Actbest
My wife and I are new to e-biking and were not sure on which bike to purchase. After checking the spec for the price we chose Actbest. I am totally happy with the purchase the bike quality is amazing, they arrived in perfect condition. I had a few question for customer service and they answered my questions promptly. My wife and I have been riding them for a week now and love them.
2 August 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Makes biking accessible again!!!
I got the mini electric tricycle and I am incredibly happy with it. I have MS and two wheeled bikes are no longer safe for me. I was so sad when I thought I couldn’t ride a bike anymore… and then, ActBest Mini trike to rescue!! Biking is accessible for me again and it feels safe and very fun to commute and ride around town. Annnnddd they were very responsive and helpful when a package got lost in the mail. Thank you, ActBest for making MS feel less limiting!
26 August 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Great bike and great customer service
Great bike and great customer service! Very responsive and accommodating. Would purchase from them again!
26 August 2026
Unprompted review
Reply from Actbestbike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
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