Abelini Reviews 

3,983
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,308 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the crafted rings and earrings, noting remarkably fast delivery services, secure packaging, and wonderfully smooth online ordering experiences. People also deeply appreciate the helpful customer support, noting that the dedicated team provides consistent communication and easily accommodates custom design requests or tight timelines. Some reviewers were not happy with sizing details or experienced occasional product issues, mentioning that items sometimes arrived too small, required returns, or lacked clear measurement guides. A few consumers also pointed out minor packaging flaws or minor delays with specific promotional offers described inside the delivery boxes.

What people talk about most

Product

People report positive experiences with product, noting that items are beautifully made and exactly as... See more

Quality

Customers consistently note positive experiences with quality, praising the stunning craftsmanship and... See more

Service

Customers report extremely positive experiences with the service, highlighting professional, helpful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and reliable shipping... See more

Order

Users describe satisfaction with the order process, highlighting the easy-to-navigate website and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to order samples helps so much especially when choosing rings. The staff are so helpful in ordering. The samples came quickly as did the item I eventually ordered. Can't fault Abelini at al... See more

Company replied

Rated 5 out of 5 stars

Great service.. I purchased a tester ring which would be beautiful as the real version , but not quite what I’m looking for so having this service is amazing .. I have seen another similar style so... See more

Company replied

Rated 5 out of 5 stars

I recently bought a 1.5 carat yellow gold cathedral petal style solitaire for my wife to celebrate our 40thh wedding anniversary. From placing the order to actually receiving the ring, Abelini were th... See more

Company replied

Rated 5 out of 5 stars

We ordered our weddings rings, unfortunately we had to send one back for a thinner ring and bigger size. Refund was quick and new ring sent out. Customer service was excellent and had to change delive... See more

Company replied



Company details

  1. Jewelry Store
  2. Jeweler

Written by the company

Abelini is a modern British jewellery brand, renowned for pioneering jewellery designs meticulously handcrafted by skilled artisans. We offer a seamless shopping experience, with free returns, complimentary gift packaging, engraving, and delivery. Explore our collection today.

Lifetime Warranty

At Abelini, every piece comes with a lifetime warranty because timeless jewellery deserves timeless care.

Abelini offers a Lifetime Manufacturing Warranty on all of its handcrafted jewellery, ensuring customers receive long-term assurance on quality and craftsmanship. Each item is carefully inspected before dispatch, and the warranty covers any manufacturing defects related to materials or workmanship. Terms of lifetime warranty applies

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(3,983)

1,262 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service - highly recommend.

Abelini agreed to reset an engagement ring which we had purchased that had unfortunately did not fit. Despite us being past the free 60 day window, they allowed us to pay a fee and have the ring remade. We were advised by their workshop team to have the ring remade into a new setting, rather than simply resized due to the design and the size increase. Their service and delivery was incredibly efficient. We could not be happier with the result, it has been reworked perfectly without altering its structural integrity. We will definitely be purchasing our wedding bands from Abelini.

14 August 2026
Rated 5 out of 5 stars

Easy to use & clear purchase

Fantastically easy website to use. Clear on product and quality as well as how to upgrade selection.
Emails sent giving updates between order and delivery.
Arrived when they said it would.
Would certainly use again.

6 August 2026
Rated 5 out of 5 stars

Reliable service

From start to finish the process was smooth and efficient. Communications were regular and informative. Requests were carried out with no fuss or delay. Delivery was as promised and all at a very reasonable price. Thanks.

7 August 2026
Rated 5 out of 5 stars

Fantastic!

Fantastic customer service and the quality, cost and range of items is great too.
Third time I have bought from them and I definitely recommend them.

7 August 2026
Rated 5 out of 5 stars

Custom Engagement Ring for 10Y anniversary

Bought a new engagement ring to upgrade my wife's original one for our 10 year anniversary.

I Designed my own ring and although there was an issue with the diamond that I choose it was sorted straight away in a very caring and professional way, a few replacement stones were offered and they even agreed to cover any increase in costs.

I was very tight when it came to a delivery window due to holidays and I needed the ring to take to Venice for our anniversary, again they handled this with great care and professionalism and the ring was held and then delivered on an agreed date just as promised.

The ring its self is beyond what I was expecting and has ticked every box I had.

The online shop is a pleasure to use.
You get what you order.
They keep in touch and are easy to reach.
Customer service is some of the best I've had.
Well packaged with all relevant paperwork and certificates.

Couldn't recommend enough would give 6 stars if I could and will definitely be using again as I will need to purchase a necklace to match the ring now.

6 August 2026
Rated 5 out of 5 stars

Recommended by people online

Googled for good quality engagement rings and multiple people suggested Abelini. Customised the ring very easily on the website and was crafted to perfection. Was able to change from home delivery to collection from their store in Hatton garden and couldn’t be happier with the service they provided and the ring itself.

And to top it all off my Fiance is especially amazed with the quality of the ring. Thank you guys!

31 July 2026
Rated 5 out of 5 stars

Excellent service and beautiful…

Excellent service and beautiful jewellery Came in a beautiful package as well . Thank you

22 July 2026
Abelini logo

Reply from Abelini

We’re delighted to hear that you enjoyed both the jewellery and the care that went into its presentation. Creating a memorable experience from the moment your piece arrives is just as important to us as the quality of the jewellery itself.

Thank you for choosing Abelini.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent. Had to return a ring and the process was easy, a refund was issued in a few days. The website is easy to negotiate and a full discription of the jewellery is very helpful. A bonus is that the prices are very good.

6 August 2026
Abelini logo

Reply from Abelini

We’re pleased to hear that your return and refund were handled smoothly, and that you found our website easy to navigate with the detailed jewellery descriptions helpful. Providing quality pieces at considered prices, alongside dependable customer service, is important to us.

Thank you for choosing Abelini.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

Result

I finally took the plunge and after 8 years I needed a statement engagement ring.. after much research I decided to use Abelini....I was not disappointed.
From the very beginning I found their website easy to navigate to help select every detail of the intended ring from the cut clarity, carat, depth of colour and design and shape.
Their customer service is second to none of their ever is or was an issue, it is/was swiftly and professionally dealt with resulting in a more than positive outcome for the customer.
Also purchased a sample which, because of its sheer quality and uncanny resemblance to the original, is now being utilised as a holiday ring/ decoy ring.
I haven't yet had to utilise the after care package that automatically comes with a purchase but I am above confident that should a situation arise regarding the afore mentioned package I am sure I will be met with the same level of professionalism and care that I have thus far received from Abelini and it's staff members.
Thank you Abelini for making a special occasion all the more memorable.
Gratefully,,,, very happy customer and ecstatic fiancee.

6 August 2026
Abelini logo

Reply from Abelini

Thank you for sharing such a heartfelt review.

We’re honoured that, after eight years, you chose Abelini for such a meaningful milestone. It’s wonderful to hear that designing your ring felt effortless and that our team supported you with care throughout. We’re especially pleased your sample has become a trusted holiday ring.

We wish you both every happiness and look forward to welcoming you again.

Thank you for choosing Abelini.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

Phenomenal

Delivery was early, ring was perfect and just how it was designed. Really pleased with every aspect of their service, quality and professionalism.

The range of options and being able to customize without it costing the earth was a big selling point. I wanted something unique to me and this provided me with that opportunity!

6 August 2026
Abelini logo

Reply from Abelini

We’re thrilled that your ring arrived early and matched your design perfectly. It’s especially rewarding to know that our customisation options helped you create something truly personal, without compromising on value. Your kind words about our quality, service and professionalism mean a great deal.

Thank you for choosing Abelini.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

Quality

Totally happy with quality and price

6 August 2026
Abelini logo

Reply from Abelini

We’re so pleased to hear that you’re completely happy with both the quality and price of your jewellery. At Abelini, we’re committed to offering beautifully crafted pieces while ensuring every customer receives genuine value and attentive service.

Thank you for choosing Abelini.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

Absolutely stunning jewellery

The ring that I purchased is absolutely beautiful. Great customer service. I will definitely be purchasing again and would definitely recommend to others.

4 August 2026
Abelini logo

Reply from Abelini

We’re delighted to hear that your ring is everything you hoped for and that our customer service made your experience equally enjoyable. At Abelini, we take great pride in creating beautiful jewellery and providing thoughtful service.

We’d be delighted to welcome you back whenever you’re ready for your next piece.

Thank you for choosing Abelini.

Kind regards,
Abelini Team

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