Amenitiz Reviews 

Great customer service.

My experience at Amenitiz was highly rewarding. It was a great opportunity to work in a dynamic environment and provide valuable support to hospitality professionals. I truly enjoyed being part of their mission.

Had a great experience with setting up a new rate plan and a payment link. I'm not very technical and wouldn't have done this as quickly and efficiently without help. Lovely people alway very helpful.

Amenitiz has made significant improvements over the past few years, particularly for the Portuguese market. It has become an increasingly useful, complete, and automated tool for managing a hospitality business.

Many daily tasks that previously required manual work are now much easier to manage, helping us save time and reduce the administrative workload. The platform continues to evolve, with new features and improvements that genuinely make a difference in day-to-day operations.

I also appreciate that Amenitiz seems to listen to the needs of independent hoteliers and accommodation owners and continues adapting the platform to different markets.

There is always room for improvement, but overall, it has become an essential tool for our business and allows us to spend less time on repetitive administrative tasks and more time focusing on our guests and the property.

WHEN A COMPANY HAS A FACE

Today, I would like to publicly express my appreciation to Alexandre Guinefolleau, CEO and Co-Founder of Amenitiz.

Over the past few days, I faced an urgent situation involving Amenitiz. After several attempts to resolve it through the usual support channels, I decided to do something I would normally avoid: I contacted the CEO directly.

Alexandre responded.

And more importantly than simply responding: he listened, he cared, he took action, and he helped get the situation resolved.

The issue has now been fully resolved, and I believe it is just as important to publicly acknowledge a company when things are handled well as it is to raise concerns when they are not.

This experience also left me thinking about something much broader.

We are living through an extraordinary transformation in which Artificial Intelligence is increasingly changing the way companies communicate, support customers and solve problems.

I am personally a strong believer in AI and in the enormous value it can bring to organisations.

But there is something we should never lose along the way: the human face of a company.

Behind processes, platforms, automation, chatbots and algorithms, there are still people. And especially when something goes wrong, knowing that there is someone willing to listen, take responsibility and act can make all the difference in the relationship between a company and its customers.

To me, this is also what leadership is about.

It does not mean that a CEO should personally solve every customer issue. It means that, even at the very top of an organisation, you never lose the ability to listen to the person on the other side.

Perhaps, paradoxically, the greater the role AI plays in our companies, the more valuable genuine human connection will become.

Thank you, Alexandre, for your response, your availability and your intervention.

Today, I don't want to highlight the problem that occurred.

I want to highlight how a person chose to respond when that problem reached him.

That is also how trust is built.

Thank you, Alexandre. And congratulations to Amenitiz for continuing to have a human face.

Alberto Guia
Casa das Hortênsias – Charming Guest House

I have been using Amenitiz for 6 months, after managing vacation rentals for 10 years. I am extremely satisfied with Amenitiz—it's simple, comprehensive, and it works. If you have any questions, an AI support assistant offers initial guidance and then, upon request, connects you with human support, who are always very competent and friendly. You can truly rely on Amenitiz with complete confidence.

Very good and trustworthy PMS for my business.

I booked an apartment and the landlord used this platform. A few days later I started receiving phishing messages with all my booking details.

Update
9 days later, on September 11, I got an email from Amenitiz stating "criminals are contacting customer", but doesn't mention that they had a breach and what data was exposed.
It's written in typical lawyer-speech and avoiding any responsibility.

Customer service very helpful. Quickly help with any questions that may arise.

Very efficient channel manager for small guest houses like ours. It’s an all inclusive package including your on website. Since 5 years we have seen the number of direct bookings increase so our visibility is better. Great tips and training available as well. I recommend this channel manager.

I wasn't looking to change software. In fact, I was happy with the solution I was already using. Amenitiz contacted me first and, after numerous persistent sales calls, I eventually agreed to a demo and decided to sign up.

From the very beginning, I had the feeling that the platform wasn't what I expected. Even so, I decided to give it a fair chance. I invested time learning how to use it, setting everything up properly, and adapting to the way it worked because I thought my opinion might improve once I became more familiar with it.

Unfortunately, the opposite happened. The more I used it, the more convinced I became that it simply wasn't the right solution for my business. Around a month after signing up, I requested to cancel my subscription—not because I wasn't willing to learn how to use the platform, but because I had already realized it wasn't meeting my expectations.

That's when I discovered that, despite requesting cancellation only one month after signing the contract, I would still have to pay for the full 12-month commitment. I exchanged several emails with the company explaining my situation and trying to reach a reasonable solution, but the only option they offered was a temporary 10% discount. That didn't solve the problem because my goal wasn't to pay less—it was to cancel a service that simply wasn't useful for my business.

The onboarding process also fell short of my expectations. The training sessions are time-limited, making it impossible to cover all the features and tools available on such a comprehensive platform. As a result, many questions only arise once you start using the system in your day-to-day operations, by which time the onboarding support has effectively ended.

On top of that, the person assigned to help you with the setup only provides support during the first week. In my case, they weren't always available when I needed assistance, and responses often took time, making the onboarding support feel insufficient.

Customer support was another disappointment. Your first point of contact is an AI assistant, and only if it cannot resolve your issue are you transferred to a human agent. In my experience, this adds unnecessary delays before you're finally able to speak to someone who can actually help.

The mobile app was another major letdown. I found it slow and quite limited. On many occasions, I ended up using the web version because certain tasks were inconvenient to complete on the app, or the overall experience was simply frustrating. For a property management platform, I expected a much more polished mobile application.

I want to make it clear that the people I eventually spoke to were always polite and professional. My criticism is not directed at them, but at the company's customer support model and, above all, its contract and cancellation policy.

What disappointed me the most is that the company would rather keep an obviously unhappy customer locked into a contract for almost the entire commitment period than allow an early cancellation requested only one month after signing up. In my opinion, a company should retain customers because they are happy with the product, not because they are contractually obliged to stay.

The purpose of writing this review is not simply to vent my frustration, but to help other businesses make a fully informed decision—something I wish I had been able to do before signing the contract. My advice is not to rely solely on the sales presentation and to read the contract very carefully, especially the clauses relating to the minimum commitment. If you realize shortly after signing that the platform isn't right for your business, you may still be required to pay for the entire commitment period.

In my case, the experience has been deeply disappointing, and if I had known all of this beforehand, I would never have signed the contract.

Always here to support.
Amenitiz is a really good service

Excellent Channel Manager et surtout un service client au top et disponible bravo

I am a service provider for an accomodation using this site. I could see a calendar before of bookings, which in itself wasnt great as had to scroll left to right to see bookings and when clicked on each booking to see details have to go back to start to see next property, but now cant see any bookings at all and have no way of contacting Amenitiz. None of its help links work, cant get chat bubble to open, link to email bounces you back to broken booking page!! Terrible company, awful site.

I'm not used to writing reviews that aren't entirely positive, but this time I can't go above average. The staff is courteous and helpful, and responds promptly. However, every time I ask for a solution, such as a discount on the basic rate for multiple people, I'm told it's not possible. Or, for example, when it comes to integrating with an OTA, the solution is often cumbersome and requires significant changes to one's personal pricing strategy.

I would like to express my sincere appreciation to Carlo and the entire Amenitiz team for the outstanding support provided throughout the launch of our new property.

Over the past few weeks, we have worked through various configurations and technical challenges that required expertise, attention, and dedication. On every occasion, Carlo demonstrated exceptional professionalism, availability, patience, and a genuine commitment to finding solutions, following each issue through to its successful resolution.

What I appreciated most was the willingness to truly understand the needs of our property and to guide us step by step until the project was fully operational. In the hospitality industry, where customer support often makes all the difference, having knowledgeable, responsive, and solution-oriented professionals by your side is an invaluable asset.

My thanks also go to the entire technical and operational team at Amenitiz for their efficiency, responsiveness, and commitment to resolving every challenge encountered along the way.

Based on our experience, Amenitiz has proven to be a comprehensive and intuitive platform, supported by a team of highly competent professionals who genuinely care about their clients' success.

Congratulations to everyone involved for the excellent work.

I wholeheartedly recommend Amenitiz to any hospitality professional looking for a reliable management platform backed by a team that is truly present when support is needed.

Warm regards,

Monica & Salvio

HABITARE Experiences
*Rituali di Casa Salentina*

Best solution for you Activity! We’ve got a Guesthouse with 3 rooms. We found very nice tutor, a really easy platform at a good price. And a free and quick Support! I suggest it absolutely!

Great and fast support from Amenitiz agent. We can run our business with confidence