Amber Reviews 

11,353
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,917 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the incredibly friendly staff for providing patient guidance and making the entire booking process extremely smooth and stress-free. Consumers truly appreciate the exceptional customer service, clear communication, and diverse accommodation options available to thoroughly suit individual preferences. Some reviewers were not happy with the communication and experienced slow responses or a complete lack of proper follow-up after finalizing their arrangements. A few other people also felt that getting reliable support, maintaining proper contact, or resolving specific concerns later on was rather difficult and unsatisfactory.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising them for being extremely helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consumers experience great satisfaction... See more

Booking process

Customers had positive experiences with the booking process, describing it as smooth, easy, and efficient... See more

Service

Users describe positive interactions with service, highlighting helpful and professional staff who provide... See more

User experience

Consumers find user experience to be positive, highlighting that the entire booking process is remarkably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially I did not know about student accommodations and other houses, but after exploring from the web I found Amber who rent houses for students especially in Australia. The amber suuport was kind... See more

Company replied

Rated 5 out of 5 stars

My agent Meghna was friendly and also helpful with any questions or requests I had. I really appreciated the assistance as it made the entire process quick and simple. I dont think it would've been as... See more

Company replied

Rated 5 out of 5 stars

The booking process was really smooth and easy. I got some issues with the documents but the way they handled it was worth praising. Specially Sikha who was helping me with all the things. She always... See more

Company replied

Rated 5 out of 5 stars

A Comfortable Stay at Avalon Court I’m happy with my accommodation at Avalon Court. The studio apartment provides a private space with the facilities I need as a student. Having my own studio... See more

Company replied


Company details

  1. Student Housing Center
  2. also in
  3. Group Accommodation
  4. Online Marketplace
  5. Real Estate Agency
  6. Serviced Accommodation
  7. Student Dormitory

Written by the company

Amber is a global student accommodation platform that helps students discover, compare, and book housing near universities worldwide. Amber connects students with accommodation options across major education destinations, including the United Kingdom, United States, Australia, Canada, and Europe. With over 2 million beds listed across 5,000+ properties in 260+ cities, Amber brings together a wide range of purpose-built student accommodation, studios, shared apartments, and other housing options on a single platform. Students can explore properties, compare prices and amenities, review accommodation details, and receive personalised assistance throughout the booking process. Amber works with student housing operators and property partners to make accommodation discovery and booking more accessible, transparent, and convenient. Having facilitated over 200,000 student accommodation bookings, Amber continues to support students from more than 80 nationalities as they find housing suited to their preferences, budgets, and university locations. For more information, visit amberstudent.com.

AmberStudent: Secure Bookings for Students Worldwide

Written by the company

Find your perfect student home abroad – fast, transparent, and trusted
Forget paperwork headaches and awkward negotiations. Our platform is built for simplicity: Easy 3-step booking: Discover, Shortlist, Book - whether via web or the mobile app . 100% verified properties: transparent pricing, accurate photos, secure listings. We’ve got your back—from move‑in day and beyond. Support that actually supports: real-time guidance from expert agents, 24/7 assistance, and flexible services like guarantors, flexible payments and more. Trusted by students worldwide: Consistently high reviews, an 85% satisfaction rate, responsive customer support, and over 7900 positive reviews show we deliver — not just promise!

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,353)

2,790 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent service by Ayush and the front desk team

I initiated an interest in Gosford Gate student accommodation and Ayush Sa got in touch with me and directed me as to how to completed the application process. He was very helpful and took time to explain and clarify all the questions I posed to him both on a call, WhatsApp and emails. Anytime I missed any document, he w’d prompt me and I w’d send it. I understand the facility normally does check-ins during weekends but he made it possible for me to have access to my room on a Monday.
After checking in, he sent a WhatsApp to check on me and asked that I contact him in case there’s anything bothering my mind with respect to this accommodation.
I did not have any struggles with the front desk people. When I checked-in, my door was not functioning properly so I quick sent a mail and they got it fixed.
So far I have received excellent services from the team and I appreciate that.
Thank you.

4 November 2026
Rated 5 out of 5 stars

It was a wonderful experience while…

It was a wonderful experience while making the booking.

Everything was smooth & easy.

Many thanks for the user friendly portal

4 November 2026
Amber logo

Reply from Amber

Hi Aohona,
Thank you for your wonderful review! 🌟💙

We’re delighted to hear that you had a smooth and hassle-free booking experience with Amber. It’s great to know that you found our portal user-friendly and easy to navigate.

Your kind feedback motivates us to continue making the accommodation journey simple and convenient for students. 🙌🌟

Thank you for choosing Amber, and we wish you an amazing stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 4 out of 5 stars

Amazing support from Afla Nasir and the amber team!

My overall experience using amber was fantastic. My booking executive, Afla N, was an absolute great help and guided me smoothly through every step of the entire process. Responses to all my calls and messages were fast and immediate, and they were always patient in clearing out my doubts and queries. Having such clear guidance made everything stress-free. Highly recommend!

4 November 2026
Rated 5 out of 5 stars

Excellent Support from Sana

Sana is incredibly helpful throughout my experience. She was humble, polite, and always happy to answer my questions. I really appreciated her support and would gladly recommend her to others.

4 November 2026
Amber logo

Reply from Amber

Hi Mishel,
Thank you for your wonderful review! 🌟💙

We’re delighted to hear that Sana was helpful, humble, and polite throughout your accommodation journey. It’s great to know that she made you feel supported and was always happy to answer your questions.

Your kind words and recommendation mean a lot to us and motivate our team to continue providing excellent service. 🙌🌟

Thank you for choosing Amber, and we wish you an amazing stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 5 out of 5 stars

Sanu was incredibly helpful and patient…

Sanu was incredibly helpful and patient throughout the whole process. They answered all my questions clearly, and made everything much easier for me. I really appreciate their support and would definitely recommend:)

4 November 2026
Amber logo

Reply from Amber

Hi Seoha,
Thank you for your wonderful review! 🌟💙

We’re delighted to hear that Sanu was helpful, patient, and supportive throughout your accommodation journey. It’s great to know that their clear guidance made the process easier for you.

Your kind words and recommendation mean a lot to us and motivate our team to continue providing excellent service. 🙌🌟

Thank you for choosing Amber, and we wish you an amazing stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 5 out of 5 stars

Patient and Helpful Staff

Even after constant bickering and queries (let it be the dumb ones or the genuine ones) about the accommodation, the representative (Rohit in my case) was very helpful and patient with me

19 October 2026
Amber logo

Reply from Amber

Hi Madhur,
Thank you for your wonderful review! 🌟💙

We’re delighted to hear that Rohit was patient, helpful, and supportive throughout your accommodation journey. We understand that finding the right accommodation comes with many questions, and we’re always happy to help you every step of the way.

Your kind words mean a lot to our team and motivate us to continue providing excellent service. 🙌🌟

Thank you for choosing Amber, and we wish you an amazing stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 5 out of 5 stars

Easy booking process

Ashifya guide me and made my booking process easy good service

3 November 2026
Amber logo

Reply from Amber

Hi Mouni,
Thank you for your wonderful review! 🌟💙

We’re delighted to hear that Ashifya guided you through the booking process and made it easy and hassle-free. Your kind words mean a lot to us and motivate our team to continue providing excellent service and support to students. 🙌🌟

Thank you for choosing Amber, and we wish you an amazing stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 5 out of 5 stars
Amber logo

Reply from Amber

Hi Edidiong,
Thank you for your wonderful feedback! 🌟💙

We’re delighted to hear that you had a great experience with our communication and follow-up. Keeping you informed and ensuring a smooth, hassle-free accommodation journey is our priority. Your kind words mean a lot to our team and motivate us to continue providing excellent support. 🙌🌟

Thank you for choosing Amber, and we wish you a fantastic stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 5 out of 5 stars

Service + Staff

The service is spot on! The team is very responsive and would contact regularly to update on the waitlisting process.

30 October 2026
Amber logo

Reply from Amber

Hi Cassandra,
Thank you for your wonderful feedback! 🌟💙

We’re delighted to hear that you had a positive experience with our service and found our team responsive and helpful throughout the waitlisting process. Keeping you informed with regular updates is important to us, and your kind words motivate us to continue providing the best possible support. 🙌🌟

Thank you for choosing Amber, and we wish you a wonderful accommodation journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 5 out of 5 stars
Amber logo

Reply from Amber

Hi Rupert,
Thank you for your wonderful review! 🌟💙
We’re thrilled to hear that you found our team helpful and had a great experience with us. Your kind words mean a lot to us and inspire our team to continue making the accommodation journey smooth and hassle-free for students. 🙌🌟
Thank you for choosing Amber! We wish you a fantastic stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 4 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience living at Amber Student. The apartment is comfortable, well-maintained and a lovely place to call home. The staff are friendly and helpful, and the facilities make living here convenient and enjoyable. I would definitely recommend Amber Student to anyone looking for great student accommodation

19 September 2026
Rated 5 out of 5 stars

Leasing Process was fast!

Arooj ensured my roomates and I were able to secure our Z Place apartment in a timely matter!

31 October 2026
Amber logo

Reply from Amber

Hi Kayla,
Thank you for your wonderful 5-star review! 🌟💙
We’re delighted to hear that Arooj provided you with a great experience and helped you find accommodation that perfectly matched your needs. It’s wonderful to know that you received prompt assistance and clear answers to all your questions, from exploring housing options to completing your lease booking.
Your kind words and recommendation mean a lot to us and motivate our team to continue making the accommodation journey smooth and hassle-free for students. 🙌🌟
Thank you for choosing Amber, and we wish you a comfortable stay and a wonderful journey ahead! 🏡✨

Best Regards,
amberstudent.com

Rated 5 out of 5 stars

It's was great experience with Arooj…

It's was great experience with Arooj specially I got housing information according to my needs from exploring housing options till booking the lease every steps every doubt clarification was very fast. I'm highly recommended this platform for housing.

24 October 2026
Amber logo

Reply from Amber

Hi Mainak,
Thank you for your wonderful 5-star review! 🌟💙
We’re delighted to hear that Arooj provided you with a great experience and helped you find accommodation that perfectly suited your needs. It’s wonderful to know that you received quick responses and clear answers to all your questions, from exploring housing options to completing your lease booking.
Your kind words and recommendation mean a lot to us and motivate our team to continue making the accommodation journey smooth and hassle-free for students. 🙌✨
Thank you for choosing Amber, and we wish you an amazing stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 5 out of 5 stars

Perfect customer service

Perfect customer service. Really friendly staffs

3 November 2026
Amber logo

Reply from Amber

Hi Oluwatosin,
Thank you for your wonderful feedback! 🌟💙
We’re delighted to hear that you had a great experience with our team and found our staff friendly and helpful.
Your kind words mean a lot to us and motivate us to continue providing excellent customer service and making every student’s accommodation journey smooth and hassle-free. 🙌✨
Thank you for choosing Amber, and we wish you a fantastic stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 5 out of 5 stars

I had a wonderful experience with amber…

I had a wonderful experience with amber student this is the third time I am booking my accommodation with them and everything went so smoothly and I got some great discounts. Special thanks to Anubhav for helping me find an accomodation in just a few hours.

3 November 2026
Amber logo

Reply from Amber

Hi Damya,
Thank you for your wonderful 5-star review! 🌟💙
We’re thrilled to know that this is your third time booking with Amber and that everything went smoothly, with some great discounts along the way.
A special thank you for appreciating Anubhav’s support! We’re delighted he could help you find suitable accommodation in just a few hours.
Your continued trust and kind words mean a lot to us and inspire our team to keep making the accommodation journey smooth and hassle-free for students. 🙌✨
Thank you for choosing Amber once again. We wish you a fantastic stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 1 out of 5 stars

this shit accomodation with never…

this shit accomodation with never working lift and constant break.down of wifi. It is November already and still undergoing maintenance, which is highly annoying. the room condition was.bad, with dirt on the carpet and broke kertan.

7 May 2026
Amber logo

Reply from Amber

Hi Litao,
We are deeply concerned to read about your experience and sincerely apologise for the ongoing issues you have faced at your accommodation.
We understand how frustrating it must be to deal with a lift that is frequently out of service, repeated Wi-Fi breakdowns, and maintenance work that remains unresolved in November. We are also sorry to hear about the condition of your room, particularly the dirty carpet and broken curtain. These concerns deserve attention, and we understand how they can affect your comfort and overall living experience.
We would like to investigate the issues you have raised and follow up with the relevant team. Please email us at contact@amberstudent.com with the subject line "URGENT: Trustpilot", including your booking reference and property details, so we can review your case and assist you further.
Thank you for bringing these concerns to our attention. We are sorry that your experience has fallen short of your expectations.
Best regards,
amberstudent.com

Rated 1 out of 5 stars

The information is not clear

The information is not clear. I came to check in and the receptionist asking for passport. I left the passport in my previous accommodation. Now it cost me 14 pounds uber fare and waste of time.

2 November 2026
Amber logo

Reply from Amber

Hi there,
We are sorry to hear about your experience and understand how frustrating it must have been to arrive for check-in only to discover that your passport was required, resulting in additional travel expenses and wasted time.
We apologise for the inconvenience caused and understand your concern regarding the clarity of the information provided before arrival. We recognise how important it is for students to receive clear instructions about check-in requirements so they can prepare accordingly.
We would like to look into your experience and understand what information was communicated to you before your arrival. Please email us at contact@amberstudent.com with the subject line "URGENT: Trustpilot", along with your booking reference, so our team can review the matter and assist you further.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to investigate your concerns.
Best regards,
amberstudent.com

Rated 4 out of 5 stars

What are the offer you gave I didn't…

What are the offer you gave I didn't recieved any thing?

27 October 2026
Amber logo

Reply from Amber

Hi Priyanka,
Thank you for your feedback. We’re sorry to hear that you haven’t received the offer you were expecting. We understand how disappointing this can be, and we’d like to look into this for you.
Please email us at contact@amberstudent.com with the subject line "URGENT: Trustpilot", including your booking reference and details of the offer you were promised. Our team will review the information and help clarify the status of your offer.
We appreciate you bringing this to our attention and hope to assist you further.
Best regards,
amberstudent.com

Rated 5 out of 5 stars

Good

They were very helpful

2 November 2026
Amber logo

Reply from Amber

Hi Sümeyye,
Thank you for your wonderful 5-star review! 🌟💙
We’re delighted to hear that our team was helpful and supportive throughout your booking journey. Your kind words mean a lot to us and motivate us to continue providing students with a smooth and hassle-free accommodation experience. 🙌🌟
Thank you for choosing Amber, and we wish you an amazing stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

Rated 5 out of 5 stars

Great Responses

I found their team to be very helpful, anytime I needed help with something or wanted to ask about something, their team would bring up everything I needed to know without having me to ask further up questions

2 November 2026
Amber logo

Reply from Amber

Hi Ly Rathseyha,
Thank you for your wonderful 5-star review! 🌟💙
We’re delighted to hear that our team was helpful and provided you with all the information you needed. Your kind words mean a lot to us and motivate our team to continue delivering a smooth and hassle-free accommodation experience for students. 🙌🌟
Thank you for choosing Amber! We wish you a fantastic stay and a wonderful journey ahead! 🏡✨
Best Regards,
amberstudent.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look