Had a new water filter/cooler fitted by John Robertson. Quick, efficient and very helpful, new machine connected and old machine taken away, all packaging collected ready for the bin. John was pleasan... See more
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Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
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Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
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Replied to 93% of negative reviews
Typically replies within 48 hours
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Excellent delivery from Dean Creasey helped with leaving bottles in weight location and very friendly
Dean Creasey delivered to us today - excellent as ever! Cheerful and efficient - perfect.
Thank you!
Top service from Dean creasy as always
If I could rate a 0, I absolutely would. The customer service from this company is a joke. The attitude from the members of staff is less than ideal. After calling to speak to a manager for two weeks continuously to be told they are 'all a meeting'...long old meeting held in their office! Complaint sent two weeks ago, not yet had a reply. All over an incomplete water delivery from the 14th August. But don't worry, if you cancel your contact they will come and pick your machine up 3 days later!!! Embarrasing.
I spoke with a very helpful lady called Lisa in the service dept. Who answered all my questions and quickly resolved my issue.
She went on to make adjustments to the account which better reflect our ongoing needs
Excellent service from Culligan UK. Kanupriyawas professional, helpful, and easy to deal with throughout our enquiry. Thank you for your assistance and for reaching a fair resolution.
Received a response, and reolution within a few minutes of my email
If you look for the company that is not able to deliver, that’s the one!
From cancelled orders to uncompleted orders to orders delivered to the wrong address and then cancelled.. Run if you can and choose a company that is reliable, values and respects their customers.
Had a water cooler fitted by Osian Jones. He was efficient, helpful great service. Nothing was too much trouble removed packagingand disposedof it. Polite and pleasant person and ver quick. Great service
Today, Service Driver Steven Dooner conducted himself with exceptional politeness and respect, even though he was unable to complete the assigned task due to circumstances beyond his control. He clarified that he is an agency driver. Nevertheless, his respectful demeanor was highly valued.
I received excellent customer service from Lisa W. She resolved the issue I was experiencing regarding the lack of communication about my servicing request. The matter was dealt with quickly, and she kept me fully informed throughout the process. Lisa was extremely helpful, professional and it was lovely speaking to her.
Excellent service received from Dean Creasey who came to our site yesterday to do some work on one of our water bottle machines. He has a professional attitude and is polite too. We look forward to seeing him again when he delivers our next order of water bottles.
Thank you
Osian was super helpful and had great customer service. He came into the unit to ask if we wanted our new water bottles delivered to this unit or the new unit after seeing our sign saying we were moving units. We were happy to have the water bottles here but appreciated the offer greatly.
Top guy. Proper helpful.
Caitlin Curran was so helpfull dealing with this, she chased up our engineer visit and kept me informed every step of the way
Great speedy service all round from ordering through to delivery. Our regular delivery guy Stephen Webster is always cheerful and go's above and beyond. He is a credit to the company.
Bruce Rankin is always super reliable and friendly
Another pleasant visit from Stephen Webster today! Top quality customer service! Asset to your company!
Christopher Thompson
Very informative and helpful, thank you for the great service.
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