Culligan UK Reviews 

11,744
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,601 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and efficient delivery drivers who always arrive with a cheerful attitude and professional demeanor. People also mention that equipment installations are handled very smoothly, while support teams remain polite and helpful when answering questions. However, some reviewers were not happy with delivery delays, missed appointments, and receiving incorrect items. Consumers also noted deep frustration when trying to reach customer support via email or waiting excessively long periods for replies and refunds. A few individuals explained that getting faults resolved or contracts honored took far longer than expected.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, polite, and professional during deliveries and service... See more

Service

Customers consistently note positive experiences with service, highlighting efficient installations and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and efficient support from... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that regular drivers are polite,... See more

Order

Reviewers highlight positive aspects of order processes, praising the ease of transactions from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a new water filter/cooler fitted by John Robertson. Quick, efficient and very helpful, new machine connected and old machine taken away, all packaging collected ready for the bin. John was pleasan... See more

Company replied

Rated 5 out of 5 stars

Im not usually one to leave reviews on service good or bad however i feel this level of service ought to be recognised. Recieved our usual monthly order, once again without a hitch, good work team!... See more

Company replied

Rated 5 out of 5 stars

Wanted to say how much of a pleasure it is having James Bertorelli be our water guy, always helpful. Always polite and always has a smile on his face, it's an absolute pleasure seeing him in our store... See more

Company replied

Rated 5 out of 5 stars

Team were clear on delivery and installation timelines. Every call I made prior to having the unit fitted was polite and informative. Carl our installer was fantastic - very professional and knowled... See more

Company replied


Company details

  1. Bottled Water Supplier
  2. Drinking Water Fountain
  3. Hot Water System Supplier
  4. Office Equipment Supplier
  5. Office Supply Store
  6. Water Filter Supplier

Written by the company

Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.

Your water provider - at work, at home, on the go.

Written by the company

We offer a full range of hydration solutions to suit you.
Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(11,744)

1,491 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could rate a 0

If I could rate a 0, I absolutely would. The customer service from this company is a joke. The attitude from the members of staff is less than ideal. After calling to speak to a manager for two weeks continuously to be told they are 'all a meeting'...long old meeting held in their office! Complaint sent two weeks ago, not yet had a reply. All over an incomplete water delivery from the 14th August. But don't worry, if you cancel your contact they will come and pick your machine up 3 days later!!! Embarrasing.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

High Quality Service Call

I spoke with a very helpful lady called Lisa in the service dept. Who answered all my questions and quickly resolved my issue.
She went on to make adjustments to the account which better reflect our ongoing needs

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Culligan UK

Excellent service from Culligan UK. Kanupriyawas professional, helpful, and easy to deal with throughout our enquiry. Thank you for your assistance and for reaching a fair resolution.

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Run if you can

If you look for the company that is not able to deliver, that’s the one!
From cancelled orders to uncompleted orders to orders delivered to the wrong address and then cancelled.. Run if you can and choose a company that is reliable, values and respects their customers.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Today

Today, Service Driver Steven Dooner conducted himself with exceptional politeness and respect, even though he was unable to complete the assigned task due to circumstances beyond his control. He clarified that he is an agency driver. Nevertheless, his respectful demeanor was highly valued.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service from Lisa W. She resolved the issue I was experiencing regarding the lack of communication about my servicing request. The matter was dealt with quickly, and she kept me fully informed throughout the process. Lisa was extremely helpful, professional and it was lovely speaking to her.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service received from Dean…

Excellent service received from Dean Creasey who came to our site yesterday to do some work on one of our water bottle machines. He has a professional attitude and is polite too. We look forward to seeing him again when he delivers our next order of water bottles.
Thank you

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Care from Osian

Osian was super helpful and had great customer service. He came into the unit to ask if we wanted our new water bottles delivered to this unit or the new unit after seeing our sign saying we were moving units. We were happy to have the water bottles here but appreciated the offer greatly.
Top guy. Proper helpful.

3 September 2026
Unprompted review

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