I was notified of an automatic shipment for my supplement but I had a lot of pills already. I emailed customer support and asked them to “pause” my shipments. Elouisa emailed me back assuring my acco... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very nice customer service person, named Sanie Joy, helped me understand why I had not received an extra package I thought was ordered and paid for. After several emails between us we were able to f... See more
Company replied
I’m so excited about this wholesome product that’s real and going to do society good. I did my research, a product that does what it says.If you are tired of wasting your hard earned money look into C... See more
Company replied
I appreciate the effort ClarityMD makes to ensure their customers are satisfied. I ran into a little problem and had 2 people me in record time. I've been using their product for a while now and I can... See more
Company replied
Company details
Written by the company
ClarityMD is a US-based health supplement company committed to delivering clean and effective products made from pure natural sources. We believe in full transparency - real sourcing, real testing, real results. Every order ships within 48 hours from our US facility and is backed by a 90-day money-back guarantee.
Our satisfaction guarantee ✅
90 Day Money Back Guarantee
We're so confident that you'll love our products, that we offer a 90-day money back guarantee - don't love it? It's on us!
Contact info
United States
- +1 (985) 466-7745
- support@claritymd.co
- claritymd.co
4.3
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charmaine was very helpful and prompt…
Charmaine was very helpful and prompt with her responses to assist me.
21 July 2026
Unprompted review
Reply from ClarityMD
Hi Pam,
Thank you for this. We're glad Charmaine was quick to respond and could give you the help you needed. We'll be sure to pass your kind words along to her, and we're here whenever you need us.
Joan was very helpful and quickly…
Joan was very helpful and quickly resolved my issue.
22 July 2026
Unprompted review
Reply from ClarityMD
Hi Carol,
Thank you for taking the time to share this. We're glad Joan sorted things out for you so quickly. That's exactly how we want it to go. We'll make sure she hears your thanks.
Joan took care of my issue and and I…
Joan took care of my issue and and I was happy w the results she fixed it within the 24 hrs thank you and I look forward to doing b business again.
22 July 2026
Unprompted review
Reply from ClarityMD
Hi Amanda,
Thank you for this. We're glad Joan got everything fixed for you within the day and that you were happy with how it turned out. We look forward to taking care of you again. We'll be sure to share your kind words with her.
I was able to find Joan to help me!
I was able to find a ClarityMD Support person to listen to my problem. (My problem is that I'm getting automatic charges & delivery of product monthly, and am over-supplied by 4 months!) Joan was helping me, but I lost contact with her a week ago. She was kind & attentive, so I'll try to reach her again! -danondabass
14 July 2026
Unprompted review
Reply from ClarityMD
Hi Dan,
Thank you for this, and we're glad Joan was kind and attentive when you reached out. We're sorry the thread went quiet on you after that. Being four months over-supplied is a real problem and we don't want you waiting on it any longer. Please email us at support@claritymd.co and we'll pick this right back up, pause or adjust your deliveries so they match what you actually need, and go over your recent charges with you. We'd like to get this sorted properly for you.
WENIE was of great assistance
WENIE was of great assistance, responding quickly and taking care of my concern immediately and in a friendly, professional manner. Thank you! 😊
19 July 2026
Unprompted review
Reply from ClarityMD
Hi Jennifer,
Thank you for this. We're glad Wenie got back to you quickly and took care of your concern right away. Friendly and professional is exactly what we hope you feel every time. We'll be sure to share your thanks with her.
Grace and team were fundamental in…
Grace and team were fundamental in helping resolve my issue in a Prompt and Professional manner—Thanks
19 July 2026
Unprompted review
Reply from ClarityMD
Hi Michael,
Thank you for taking the time to share this. We're glad Grace and the team could get your issue sorted quickly and handle it well. That's what we're here for. We'll pass your kind words along to them, and we're always here if you need anything.
HAVE NOT RECEIVED MY PACKAGE
I ordered Clarity in April, 2026, buy 2 get the 3rd one free. One of the Reps had the nerve to tell me that wasn't what I ordered. I wrote them back & another Rep responded & said I was right. I have written this company about 6 times & until day July, 2026 I still havent received what I ordered. The product seems to be working for me I would have given them 5 star rating if they would send me what I ordered.
20 April 2026
Unprompted review
Reply from ClarityMD
Hi Yvonne,
Thank you for writing this, and we're sorry you've been waiting since April for that third pack. Having to follow up that many times isn't the experience we want anyone to have, and we understand why you're upset. We've reached out to you by email with two options so we can close this out properly: we can send the missing pack, or refund you for it, whichever you prefer. Just reply and let us know which works best and we'll get it moving right away. We'd really like the chance to make this right for you.
Great customer service
Elouisa was really pleasant and efficient to deal with, will definitely purchase other products from this company in the future!
21 July 2026
Unprompted review
Reply from ClarityMD
Hi,
Thank you for this. We're glad Elouisa made everything pleasant and easy for you. It means a lot to hear you'd shop with us again, and we look forward to taking care of you next time. We'll make sure Elouisa hears your thanks.
Grace did an excellent job
Grace did an excellent job in responding to my email. She was quick in replying to my email and was very knowledgeable. I must say I was shocked and pleased.
19 July 2026
Unprompted review
Reply from ClarityMD
Hi Denise,
Thank you for this. We're glad Grace got back to you quickly and had the answers you needed. A pleasant surprise is a good kind of surprise, and we hope it's what you come to expect from us. We'll be sure to pass your kind words along to her.
Reply from ClarityMD
Hi Nate,
Thank you for this. We're glad Eunice could help you out and make things easy. We'll be sure to pass your kind words along to her. Thanks for taking the time to share it, and we're here whenever you need us.
They are terrible fraudulent
They are terrible fraudulent, I ordered one package to try,they put me in a contract and are running in bank Rupp they keep putting charges on my credit card and I am unable to stop them, tried everything, very corrupt, going to cancel my credit card next. 1st
18 July 2026
Unprompted review
Reply from ClarityMD
Hi Arnold,
Thank you for reaching out, and we understand the frustration of seeing charges you weren't expecting. Your order was placed on a subscription, which sends a fresh supply on a regular schedule, and we send a notification by email before each renewal so you know it's coming. We know that's not much comfort if the emails didn't reach you or got missed, and we want to make this right.
Please email our support team at support@claritymd.co and we'll cancel the subscription right away so no further charges go through, and we'll go over your recent orders with you. We'd like the chance to sort this out properly for you, so please get in touch and we'll take it from there.
One email and my issue was resolved
One email and my issue was resolved. Shelou was pleasant to communicate with and trusted my issues resolved. Thank you
20 July 2026
Unprompted review
Reply from ClarityMD
Hi Alan,
Thank you for sharing this. One email and done is exactly how we want it to go, and we're glad Shelou made the whole thing pleasant along the way. We'll make sure she hears your thanks. We appreciate you.
I regularly come here to trustpilot to…
I regularly come here to trustpilot to read reviews about products
the only reviews I'm hearing about this product is regards of customer service
no one is mentioning whether this product is helping them at all
it's supposed to be keeping them off dialysis via the pills
This company is selling
Until a review regarding the effectiveness of the product appears I ill not be purchasing
20 July 2026
Unprompted review
Reply from ClarityMD
Hi Karen,
Thank you for this, and we appreciate you being thoughtful about what you buy. That's a fair thing to want before spending your money. Reviews on Trustpilot are written by customers on their own, so what shows up here really comes down to what people choose to share, and we can't guide that either way. What we can do is answer your questions directly. If you'd like to know more about the ingredients, how the product is made, or what it is and isn't intended for, just reach out to our team and we'll give you honest, clear information so you can decide for yourself. No pressure at all.
This is not only a great product but…
This is not only a great product but the customer service is awesome! Quick and easy! Thanks ClarityMD
8 July 2026
Unprompted review
Reply from ClarityMD
Hi Sandee,
Thank you so much for this. We're really glad the product has worked out for you and that our team made things quick and easy on top of it. That's the experience we want every time. Thanks for being with us, and we're here whenever you need us.
I had an issue
I should note that I had an issue and Elouisa handled it for me. Elouisa was help personified, and that is hard to beat!
20 July 2026
Unprompted review
Reply from ClarityMD
Hi there,
Thank you for taking the time to share this. We're glad Elouisa was there to handle it for you. "Help personified" is quite the compliment, and we'll make sure she hears it. We appreciate you, and we're always here if anything else comes up.
Great service
My order included an expedited shipping charge that I did not want. This company corrected my error and changed the shipping back to regular shipping as soon as I contacted them. I appreciate their quick response to fixing this. Looking forward to receiving my product.
19 July 2026
Unprompted review
Reply from ClarityMD
Hi Aileen,
Thank you for this. We're glad we could switch the shipping back to regular as soon as you reached out. Getting that sorted quickly is the least we can do when something isn't quite right on an order. We hope you enjoy the product, and we're here if you need anything along the way.
Great organization
Great organization, anytime I've had issues with orders, they've always quickly resolved them. A+
15 July 2026
Unprompted review
Reply from ClarityMD
Hi Olando,
Thank you for the A+, that means a lot. We're glad that whenever something has come up with your orders, our team has been able to get it handled quickly for you. Thanks for sticking with us, and we're always here when you need us.
Your online advertisement claims are false
Your online advertisement claims you are recommended by a distinguished doctor Neal K. Shah but it's a lie. He never approved or recommended your supplement. I have sent you an email request to cancel my order. I hope you follow through with honesty. If not, I will file a dispute with my credit card company and report you to the Better Business Bureau..
17 July 2026
Unprompted review
Reply from ClarityMD
Hi Marjorie,
Thank you for writing in. We want to put your mind at ease on the order first: our team has already processed a full refund, so nothing further will be charged. If you'd like the details or a confirmation, just reply to that same email thread and we'll send it right over. We also take the concern about our advertising seriously, and we've passed it to the right team to review. We appreciate you raising it, and we're here if you need anything else.
Customer service with Shelou was…
Customer service with "SHELOU" was awesome, got back to me very quickly and was very patient with me very kind and polite,gave me all kinds of options that fit my situation. Very happy with the result,thank you again.
17 July 2026
Unprompted review
Reply from ClarityMD
Hi Herman,
Thank you for sharing this. We're so glad Shelou got back to you quickly and walked you through the options that actually fit your situation. Patient and kind is exactly how it should feel. We'll be sure to pass your thanks along to her.
I love the Astaxanthin from Charity MD…
I love the Astaxanthin from Charity MD but I needed to pause my subscription for 2 months. Sanie Joy, from customer service assisted me and was so helpful in communicating with me to make absolutely sure what my needs were and then to also follow up to make positively sure what my needs were! I was so impressed with the level of professionalism AND I love the product too!
Cindy
17 July 2026
Unprompted review
Reply from ClarityMD
Hi Cindy,
Thank you for such a kind review, and for loving the Astaxanthin. We're so glad Sanie Joy could pause your subscription and take the time to make sure everything matched what you needed, right down to the follow-up. That extra care is exactly who she is. We'll be sure to share your words with her, and we're always here whenever you're ready for more.
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