Casa Alves - Materiais de Construção Reviews 

I placed an order for a salamander stove and installation kit with Casa Alves on 28 July 2026, paying €713 in full. The order was placed via WhatsApp/online.

After two failed delivery attempts by their chosen courier, I provided a specific delivery address and contact person. I was also told that if delivery failed again, the item would be returned to their warehouse and I would be refunded.
On 13 August, delivery failed again due to communication issues with the contact person. However, the courier's website shows the item as "delivered" – which is false, as it was never delivered to the address or person I specified. I have no idea where my order is.
Since then, I've sent multiple emails to Casa Alves with no response. They only said they would "look into it with the courier," but have offered no solution. To make matters worse, they have still not issued a receipt or invoice for the purchase.
I am now requesting a full refund under Portuguese consumer law, as the item was never delivered and the responsibility lies with Casa Alves, who hired the courier.
Would I recommend? Not based on this experience. If you order from them, be aware that if something goes wrong, you may be left without your money or your goods, with no communication from the company.

Speed, variety of products, competitive prices and many other advantages

Although I've had some negative experiences...
free shipping indicated during the purchase process, but then a fee is charged.

Another negative point was the issue of tranpsortation during delivery, carrier was not given unloading address, and driver returned the goods to the base, from which he said that someone would contact to arrange delivery, and when we did, goods had already been returned.

Otherwise, everything went well.

As for the work of support service. Before ordering,I contacted company about a product I saw in their online store, and they were very atentive.
I bought product and received it in 3 days, as planed.

In a future purchase, I will definitely take into account all this information and all experience.

Speed and efficiency with which they handled my order were an excellent. Keep up the good work and you will succeed.
It's a pity that carrier doesn't have the same efficiency for delivery.

Very quick and as ordered

Fantastic service.thank,s

Fast delivery, great product, I'm very satisfied!