Carplay DIY Reviews 

Not delivered within time frame and took nearly two months to arrive. Excuse after excuse given but this item shipped from China and not EU as suggested. No instructions for fitting or tools (as stated on website) to assist. Poor to no communication from seller and I would absolutely steer clear and not recommend this company. Read the online reviews before ordering - I wish I had.

Do not buy a radio from this website!!
Purchased a Radio that is not compatible with my son’s car. Sent multiple emails, contact via social media method/whats app and heard nothing with regards to a full refund. Spent wasted hours and extra money getting independent people to see if this radio will fully work… totally miss sold product, not fit for purpose.

Ordered a CarPlay screen in October and they sent me the wrong leads to work with my car and I am still waiting for the issue to be resolved 9 months later .Customer service keep saying they will get back to me but never do
Absolutely terrible service

Bought a full CarPlay system took 3 weeks to come, ended up being the wrong one took a further couple of weeks to recieve a response on my emails regarding it. Was told I was going to be sent a brand new system correctly fitted for my car, didn’t hear anything else for a further 2 months. Randomly with no prior notice found a CarPlay system in an unlabelled plastic package once again it was the wrong one. Contacted CarPlay diy again took another 2 weeks for a response. Another week later and I still have not heard anything. I have been emailing and contacting them continuously during the entire time period mentioned above. So no not a great experience.

Avoid. Send wrong product , can’t return as can’t contact them. No answer to emails. Frauds.

Absolutely terrible service
My CarPlay system arrived after 9 weeks
Terrible customer service aswell

Took 3.5 weeks to come not 7-14 days, Communication was terrible , took them 2 weeks to respond to me and after that replied every couple of days and now not responding at all. I ordered a CarPlay for Audi A3 2003-2012 and it didn’t work so I had to get it another shop to install it with their own equipment and wires and all I asked was for them to cover the bill but they’re offering a replacement which is no good because I’ve already got it installed and don’t want to wait another 3 weeks

They delayed the parcel by a month - Received Incomplete parcel with CIC Unit missing.

Provided wrong/incomplete installation video of some youtuber.
No manual instructions to install - Better to get something cheap from Amazon

Absolutely horrendous to deal with have had my order over 2 months. Had issues with the tracking number had to send multiple emails to figure out when it would be delivered, when it arrived i was missing a harness to install into my car. Emailed them about my issue took weeks for a response, sent over what was asked of me when they did respond and again have had no response 6 emails later . Still waiting on a "response" still haven't a working system complete joke.

Car play system never came, I ordered this item nearly two months ago now
Never will I order from this site again

I ordered the CarPlay system for BMW 1 Series F20-F22 and the one that arrived is for BMW F30. I have tried to contact the company on multiple platforms and have no response.

What a scam and shambles of a company. Ordered a radio for €340 2 months ago. Not as much as a tracking number or reply from an email have I got. If you text them on WhatsApp or instagram it’s an AI bot that can’t help you out. I emailed them 12 times and I never got one response off them. Scam and very badly mannered business. Do not attempt to purchase off this company. You will be out money.

Sent me the wrong parts. I emailed for the part a week ago and still no reply.

Typical dropshipping business where your order isn't actually in stock but its still at their supplier (most likely)in china. You will be weeks and possibly months waiting if you buy from them

I have ordered my radio order number #1805 was ordered on the 11/02/2026 and I still haven’t received an email to say it was dispatched I was wondering what the story is with it

Great experience all round the team were able to answer my questions and addressed my concerns about shipping. The product itself was very easy to install had it done and ready to go within 20 minutes and it is working even better than I had expected. Would definitely recommend.

Avoid This Company — No Order, No Replies, No Support
I strongly advise others to stay well clear of this company. I placed an order on 1st February 2026 and still haven’t received it. There have been zero updates on shipping or delays. I’ve sent six emails and not one has been answered. The webchat was useless and only redirected me back to the same unresponsive support email.
This level of customer service is completely unacceptable. The lack of communication, transparency, and basic respect for customers has made this an incredibly frustrating experience. Based on what I’ve gone through, I would not recommend this company to anyone.

Awful service. Do not use.. radio was delivered after 5 or 6 weeks but it would not connect to my car. After multiple attempts to contact the company they eventually responded saying they would send the correct adapter. Nothing happened. This has gone on for months. They have stopped responding to me. Do not use this company.

Been 2 weeks and I cannot get a hold of them. No sign of my order being shipped even thought they have money and confirmation email.

Not a good company took my money and no contact since