Canadian Bullion Suppliers  Reviews 

i placed an order in January ( # 396930763 ) after multiple emails and messages, still no information, they originally said that it will take 35 working days, that was in January of 2026. DO not order or deal with this company. How can you have no communication when you prepay for your order and nothing happens.

Friendly knowledgeable service, even if it takes a bit longer to receive the order, it comes with good price offers and quality

I will not order from this retailer again. I completed my payment for only two small items, which on their website showed “in stock”. One month later and after an email sent to the customer service, still nothing. My next steps will be contacting my bank and requesting a payback. Unacceptably slow, and poor/ nonexistent customer service.

Don’t waste your time. Try SilverGoldBull instead.

Avoid this e commerce company unless you like stress! I started to be a bit concerned after months waiting and items had not been shipped! (order # 3963051* )

A client of mine helped me research this company, found out owner history and employer names etc. Canadian Bullion suppliers business license expired in Feb 2024,their address on google maps is false or an old address ! No FINTRAK registration along with not being registered with royal Canadian mint ( RCM ), they do not store stock even though they state "in stock". Their other entity is called Canadian Bullion Services which seems to be active name and associated with Canadian Bullion suppliers though they do not provide or associate with CBS address, hmmm wonder why!
My bank said the reason they accept e transfer and no credit card is simply because e transfer is not reversable after 24 hrs! They are now flagged with my credit union!

The fact that they are using a fake google address along with other shady things says everything to me ! Stay far away from this group of .....

I did eventually receive my 14k order, extremely stressful experience!

Canadian Bullion Suppliers

Canadian Bullion Suppliers
has not shipped my order in two months at this time. There has been no response to emails sent to this company.

Canadian Bullion Suppliers did not respond
to the Better Business Bureau about shipping my order.

Recommend NO stars for Canadian Bullion Suppliers.

My experience mirrors others. The items were "sent" and I was notified that they were picked up about 2 months after the purchase. When they didn't show I was told that they were never picked up. Then they got "lost" the second time. It took over 5 months to get my money refunded. That process was frustrating as I was lied to time and time again. Tina, the receptionist, would tell me that Schneur Zalman Ackermann, the owner, would be sending it by the end of the day and it wouldn't get sent. This happend call after call. They stretched out the refund over 4 weeks after promising it would happen in one week. I suspect they are straddling the line of law and have no intention of sending anyone bullion . They would not communicate in email and rarely answer the phone. I need to also point out that quite a few of the positive 5 star reviews come from family members of his or his wife. One review is from a place that they had donated to. Please avoid this farce of a business.

My experience with this gold and silver company was unfortunately not what I expected. After purchasing precious metals valued at approximately £45,000, I expected clear communication and a straightforward process. Instead, I found myself dealing with delays, uncertainty, and difficulty obtaining consistent information regarding my order and related questions.

What disappointed me most was the lack of clarity whenever updates were requested. Rather than gaining confidence as time went on, I found myself becoming increasingly concerned by the communication and overall handling of the situation.

For those wondering about the picture on my profile, I normally keep my profile image blank. I chose this image only because it reminds me of a point during this experience when I finally found direction and clarity after a long period of uncertainty.

My advice is simple: keep records of everything, ask questions early, and make sure important details are documented. Based on my experience, the reality did not match the expectations I had when I first made the purchase.

Ordered silver in January 2026 and nothing received as of June 2026. They kept telling me that it will be shipped next week…. Never got anything yet. Unable to reach them now…

REVIEW (Updated — Canadian Bullion)(CanadianBullion.ca)

Title: 5 Months of Lies, Zero Communication, and a Total Failure to Deliver

I placed four orders for silver bars with Canadian Bullion between late December 2025 and early February 2026. What followed was nearly five months of deception, radio silence, and broken promises. If I could give negative stars, I would.

Here are the cold, hard facts:

Order #396930686 — placed December 31, 2025

Order #396930721 — placed January 6, 2026

Order #396930741 — placed January 10, 2026

Order #396931049 — placed February 1, 2026

As of late March 2026, I had been waiting 90 days (60 business days) with nothing to show for it. While I was sitting in the dark, my brother contacted this company on March 30, 2026 and was told there were no delays and if anything, maybe a one-week wait. That was a flat-out lie. At that very moment, not a single one of my orders had shipped.

I was forced to draft a formal shipment schedule just to get a response. I told them:

Week of April 6–11 → #396930686

Week of April 13–18 → #396930721

Week of April 20–25 → #396930741

Week of April 27–May 2 → #396931049

Even these deadlines — which I had to impose on them because their own “customer service” is nonexistent — were violated. The first three orders eventually trickled out after months of silence. The fourth order, #396931049, originally placed February 1, 2026, didn’t ship until May 25, 2026. That’s 113 days (nearly 4 months) from order to shipment for the “quickest” of the bunch, and 145 days (nearly 5 months) for the order placed on December 31st. All for a product that was supposedly in stock, with a lead time they claimed was roughly 20–27 days.

Throughout this entire disaster, they ignored my emails. They dodged my phone calls. I was treated not like a paying customer, but like an annoyance. They had no problem holding onto my money for months while delivering nothing but silence and lies.

If you enjoy throwing thousands of dollars into a black hole, being lied to by smug incompetents, and waiting half a year for a simple shipment, then by all means — order from Canadian Bullion. For anyone who believes in basic business ethics, honest communication, and deliveries that happen within the same season you placed the order: stay far, far away.

They need to learn that ghosting customers and holding their money hostage for months is not a business model — it’s theft by delay.
George

I waited over 2 months to receive my order. Called every week after the first month and receptionist always said by the end of the week it would be shipped. Third call I said I would request a refund if order wasn't shipped by the end of week. Finally there was a tracking number issued at the start of the following week. But the post office did not receive the package for another 4 business days after tracking number was issued. Although the receptionist was very nice, she always had to check with someone as to when my order would be shipped, and the response was always the same, by the end of the week. Although I got my order i would never order from here again. You never know when you will receive your order or if you will at all. And being told order would be shipped by the end of the week is misleading. Beware there is no timeline given for when you will receive your order. Only a vague statement saying to expect a shipping delay.

Extremely disappointed with the lack of professionalism here. After a failed sale order, I was forced to chase my own funds for two months. Despite having email threads where they promised specific refund dates, they missed every single one. It shouldn't take 60 days to process a simple return of funds. Their follow-through is non-existent. Save yourself the stress and find a dealer that actually respects their customers' money.

This company should be investigated they kept my money for 3 months,

Made a purchase of over $10,000.00 on January 9th 2026. Received my purchase 0n Feb 24th 2026 but refused the parcel because the corner of the box was ripped open.
Got an email from them on March 2nd stating you received the package and will re-ship.
We are now the 27th of April 2026, 4 emails to them and 3 voicemails remain unanswered.
Seriously considering making a fraud complaint with the Toronto Police Services

Cdn Bullion is probably a scam. I placed a $9 000 order with them on January 18, 2026 and still waiting for the items. They answered my calls only once and asked me to send an email instead, which I did. I never got a reply and now when I call they don't answer. I now have to find a way to get my money back.

I will never use them again.

I’m extremely disappointed with my experience. If I could give zero stars, I would. I placed an online order in December 2025 and still have not received it. I’ve been waiting for a response with no updates at all.
It’s very difficult to reach anyone—calls and emails often go unanswered, and when someone does pick up, they don’t provide clear or honest information about the order status. I’ve been given multiple promises of callback dates that were never followed through.
Overall, this has been a frustrating and untrustworthy experience. I would strongly advise against ordering from them.

POSSIBLE SCAM!!! DO NOT USE THIS COMPANY!! My husband ordered silver Jan. 25, 2026. Still haven't received anything almost 3 months later. They said they're refunding us in full (almost $5000.00) but keep throwing out "roadblocks" such as my boss isn't here, he left on vacation, but we're going to send it in e-transfers or you'll get the check in the mail this week, and a tracking number. All lies. Still haven't received anything. Several emails now, and they stopped responding. I will be contacting RCMP as obviously this looks like a scam. No product received, and no refunded money. It's reasonable to say, after reading these reviews and our own experience, Canadian Bullion is likely scamming clients.
UPDATE: with daily emails they finally returned the money in full. In 2 payments. Over several days. So many excuses they give. We will NEVER use this place again!!! I think we were lucky here. Keep all contact through email so you have records.

Great costumer service and very honest. Was a pleasure working with Canadian bullion. I got exactly what I asked for and would highly recommend!

All of the sellers are extremely kind, and easy to work with. The process was extremely fast and easy.

Great prices and products. Wait time was longer than others but was worth the price and service.

I placed an order in November 2025 and I still have not received it! Poorest customer service rarely answer the phone the mail boxes on the Ontario local number and the 866 number are full. They have promised it will be sent in a day or two on three different occasions and I am still waiting.
I found out the person that answers the phone is not allowed to handle the product just place the orders and prepare the shipping. My shipping box has been sitting on their table for over a month.
The supervisor handling the product is the problem in this situation. To anyone wanting to buy products from these people! "Just Don't"! Six months of waiting and calling still nothing!