Seems this company tries hard to provide an excellent product with good service. But like so many companies, wait times on the phone really taints an otherwise 5 star experience. At least they have a... See more
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| Shop Canada's Best Mattress |
Free 1-day shipping, 15-year warranty and 365-night trial!
800-60 Adelaide St E, M5C 3E4, Toronto, Canada
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Fast delivery. We have just slept on it for one night and it was AMAZING!!! It came out of the box and was ready to use immediately. Did not smell any off gassing. I love this bed. We were kept up to date with how it was progressing and it came when it said we would get it. I have had two knee operations since December 23, 2025 and this was the best sleep I have had in 6 months. It supports your whole body. And the price is VERY reasonable and the delivery is free.
Reply from Endy
All I can say is WOW, I had the best sleep ever. I injured my back about 5 weeks ago and when I woke up in the morning it hurt. When I woke up this morning I couldn’t believe the difference.
When we received it we thought they sent us the wrong one as the package appeared to be too small, so before we unwrapped it I phoned Endy to say did you send us the correct mattress? They answered within 5 minutes and explained how it was packaged and also that if we were not satisfied they would “free of charge” have it picked up and exchanged, now that’s service. The lady was very nice on the other end.
We also liked the fact that it was Canadian made.
I heard about this product through a friend that knew we were thinking of getting a new mattress. We went to her home to try it out and we were sold on it. She said the customer service is amazing and she was right.
Delivery was amazing and they keep you informed by a tracking number. The box was damaged when it arrived which was another reason we called customer service. The lady said it should be fine because of the way it’s packaged, but could be returned if not satisfied. It was perfect inside, no issues.
All and all what more can I say? I will be singing Endy’s praises to everyone I know. Also, the price is extremely reasonable and worth every penny.
Thank you Endy.
Reply from Endy
I think you have a great product however your tracking process for shipments leaves a lot to be desired. I was originally informed that my order was coming on the 10th and it finally arrived on the 14th. Also a window for delivery time was never given which makes it very diffuclt when you are delivering to an apartment building.
Reply from Endy
Seems this company tries hard to provide an excellent product with good service. But like so many companies, wait times on the phone really taints an otherwise 5 star experience. At least they have a call back service. These wait times for human help must be intentional.
Reply from Endy
Made a mistake when ordering and they actually answered there phone. that does not happen often. Thank you for having a phone#. Haley was great, fixed my order. And know what she was talking about. Employee of the day !!
Reply from Endy
I was able to cancel my order instantly with the virtual assistant fast and easily
Reply from Endy
I had to order a new mattress because Andy would not replace my previous mattress. They were very rude and not very helpful. in addition, I’ve been through this process with the brick mattress and the issues I had with them prior to come into Indy. They replaced my very first purchase three times. I don’t know what makes you guys so special but you’re not. So don’t give me that we’re only authorized one bullshit.
Reply from Endy
I needed to replace an old mattress in the guest bedroom and chose Endy after seeing a Facebook ad and researching reviews. I received it quickly 2 days after ordering and this 70 yr old lady was able to unbox and set up by myself in minutes. My daughter slept great and no complaints of a sore back any more. I tried it after she left and being a side sleeper I had no shoulder pain upon waking. Thank you Endy!
Reply from Endy
When I ordered my mattress, it said it would be here as early as Sunday but there has been no update to the shipping. I would’ve never ordered it if I knew that I’d be waiting in limbo for my bed.
Reply from Endy
Reply from Endy
Audrey was extremely helpful in resolving an issue for me. I appreciate her time and energy.
Reply from Endy
It was easy to shop, compare mattresses and purchase the mattress we wanted. This is our 4th Endy mattress, now everyone in our house has one and they are amazing and durable! Our oldest one is 6 years old (approximately) and still feels new!
Reply from Endy
Second endy is en route. But as I was ordering, the deal I had was removed and there is no way to contact a person despite chat saying live agent. Now I was left to order as is or miss out on delivery when I needed the item. Very frustrating process. Also says a delivery date but not a range, so hoping it comes on time.
** the response is incorrect. I did not get the enhanced sleep set I ended up getting the basic sleep set. My order came a day late. I could never speak to a live agent...
Reply from Endy
I ordered twice and both orders were canceled by Endy. I called customer service the first time and they said to try again. For the second order I decided to email when it was canceled. The email Lumo is an AI which I did not appreciate. It was not helpful and just repeated that they did not know what went wrong and that I should just try again. I would have rather communicated with a human so that they could investigate the issue and not just tell me to try again.
I’ve ordered for a third time, I am hoping the order goes through.
Reply from Endy
I am happy about the fact Endy mattresses are Canadian made. The fast shipping, next day delivery, is an excellent service.
Reply from Endy
I love my Endy mattress and it came with free bedding and pillows! Super comfy!
Reply from Endy
Fantastic products, great quality, fair price and quick delivery. Customer service is quick, fair and effective. A model to be followed by other companies.
Reply from Endy
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