Compare Broadband Reviews 

Responded to my online query promptly and made very sensible suggestions regarding my home internet. Answered all my questions clearly which helped me decide to move providers.

My experience with Compare Broadband and their recommended provider, Superloop, has been extremely frustrating.

Compare Broadband initially helped me sign up with Superloop, but somehow connected my internet to the wrong address, despite me providing the correct address on the application. I then had to spend my own time contacting Superloop to get their mistake corrected.

Unfortunately, dealing with Superloop has been even worse. Their phone system repeatedly directs you to an online "live chat", but it's not a real person, it's an AI chatbot that is unable to resolve anything beyond the most basic issues. After wasting a significant amount of time with the chatbot, I eventually got the address corrected.

Now I've discovered I've been overcharged, and I'm back to trying to contact Superloop again. I've called three separate times, waited on hold for over 30 minutes each time, and still haven't spoken to anyone. Every call ends with a message telling you to use the live chat to speak to a "real person", which is simply not true. It's just the same ineffective AI bot that sends you around in circles.

What should have been a simple internet connection has turned into hours of wasted time because of errors and poor customer service. Based on my experience, I would not recommend using Compare Broadband's recommendation of Superloop.

Very helpful and informative. Gave me exactly what I required, I've tested it product and it work perfectly for my needs. Thank you.

Easy to deal with and saved me money, with added extras

Compare has enabled a smooth transition to new energy and communications providers that supply service at lower costs to my previous suppliers.
The Compare customer service operator was knowledgeable, efficient, patient and I appreciate the result achieved.

The consultant was knowledgeable about the internet provider options we discussed and guided me through the process with a friendly and professional manner. This was helpful and reassuring in what was a stressful situation and we now have 🤞a reliable solution. Thank you Compare Broadband.🌟🌟🌟🌟🌟

Very easy and informative by the staff. Clear instruction.

Great service

It was easy and worked with my busy schedule, well done

Fast response and friendly, helpful salesperson ( Kelly)

The representative Henry knew what he was talking about.Easy to understand and processed it quickly.

Easy to talk to, talked me through my options, arranged call back times and processed everything easily.

Excellent advice from Compare Broadband

The sales rep was very good, I was informed that I need to provide 30 days notice to my previous provider. However by the end of my phone call with the sales rep, my internet was disconnected; the new provider was unable to assist with the new connection which took the entire evening, despite my modem was unlocked. Subsequently I was told i need a new modem, but the one I was advised to purchase cost between $5-$600 by the new provider. In the end I went back to my previous provider and was back online within 1 hr this morning. .

Helped sort through complexities of energy supply and NBN

The call taker (jack i think) was awesome
A credit to your business

Very helpful guiding me through something I don't fully understand thank you

Tim was very helpful and knowledgeable, I got a great deal for home internet and also reconfirmed I was on the best deals for energy

Thanks JACK

Great service - extremely helpful and went above and beyond to offer me the best service and cost!!