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2.8
236 reviews
No recent history of asking for reviews
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Replied to 92% of negative reviews
Typically replies within 1 week
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Be careful! The first order usually arrives, but the second never! Don't order more than one, the reason is always the same - stucked at the customs or resending a fresh one so longer waiting, etc.
1 June - still nothing received
Do not respect the lead time, strong suspiscion that the product will never arrive..Let's see one week more.
Reply from Colagea
Hello Eric,
Thank you for your message.
We are sorry to hear about your concern regarding the delivery delay. Your order is currently still in transit and should arrive soon. We understand that waiting can be frustrating and we appreciate your patience.
In order for us to review your situation in more detail, we invite you to contact us by email at the following address:
support@colagea.com
Please include in your message:
• Your order number or the email used for the purchase
This will allow us to locate your file and ensure better follow-up on your request.
We remain at your disposal.
Kind regards,
L'équpe Colagea
Product never received. I contacted them many times but no answer. The last time I wrote to them was about full refund because I don't need the product anymore but they answered that once i receive the product i can send it back at my cost and then they refund me. It has been for 4 months since I have bought this kit and never received it. Buy the way,i live in Montreal Canada and not Zimbabwe, we have a modern post. 😏 Cheap company.
Reply from Colagea
Hi,
We’re truly sorry to read your message, and we sincerely apologize for the inconvenience caused.
This is a very rare situation and certainly not the kind of experience we want for our customers.
Please allow us the chance to make things right. Could you kindly reach out to us at support@colagea.com
with the details of your case? Our team will investigate immediately and do everything we can to find a solution for you.
Thank you for your patience, and again, we’re very sorry for the trouble.
Best regards,
Colagea Team
Nothing magic but I sincerely see improvements. 4 stars as the new device doesn’t seem to deliver as much liquid as the previous one. Tried everything as per the instructions. Instead of applying gentle pressure I have to quite energetically smash it. I was hoping the new device would work better than the old.
No instructions. Very difficult to open and then when I used it nothing comes out. Just holes in your scalp! Very frustrating and disappointing
Reply from Colagea
Hello,
We’re truly sorry to hear about your experience and understand how frustrating that must feel.
We would like to reassure you that each order includes a printed user manual explaining how to correctly prepare and apply the treatment. The applicator is designed to infuse the serum slowly and precisely into the scalp, it’s not meant to flow like water, but to deliver the formula via gentle micro-perforations.
📩 If you did not receive the guide, or need extra help, please don’t hesitate to contact us at support@colagea.com, we’ll be happy to send you the PDF version, along with our official video tutorial to guide you step by step.
Your satisfaction is very important to us, and we’ll gladly assist you to ensure you get the best results from your treatment.
Kind regards,
Colagea Team
Reply from Colagea
Hello,
We’re sorry to hear that you haven’t received your order yet, and we completely understand your concern.
✅ To clarify: our formulas are made in Switzerland under strict quality standards, then manufactured and shipped from a certified partner laboratory in Asia, just like many reputable dermocosmetic brands. This allows us to ensure premium quality while keeping the final price accessible.
📦 If your parcel appears delayed or undelivered, please reach out to us at support@colagea.com
with your order number, our team will personally investigate and make sure you receive the support you need.
Rest assured, we never leave a customer without a solution.
Your satisfaction truly matters to us.
Kind regards,
Colagea Team
No matter how much the blue liquid will
Not come out through the needles … I hold it vertical
As told to applying slight pressure but the liquid just stays in the bottle
Waste of time
Reply from Colagea
Hello Dean,
We’re very sorry to hear about the difficulty you've experienced with the applicator, and we completely understand your frustration.
The applicator is designed to release the liquid gradually through micro-infusion, but if it’s not functioning as expected, we want to help. We have created step-by-step resources to guide you.
If you'd be willing to reach out to us at support@colagea.com, our team will gladly walk you through the process or find a solution if something isn't working correctly.
Thank you again for your feedback, we’re here to help, and we’d love the chance to turn your experience around.
Warm regards,
Colagea Team
As others I had purchased this in hopes it would actually do something but nothing comes out of the bottle as the fluid is too thick and will not dispense so you get the needles with nothing being released.
Hard to accomplish what it is supposed to do when it will not come out and that was being held upside down and shake it.
Also as stated no instructions on how to get it to dispense.
They introduced a new dispenser as seen on the website so since I had vials of product I asked for them to ship me a new dispenser and they replied they do not have them separately.
A few weeks later I got a email that they would sell me one. This has to be a Chinese company as they sell you a product that doesn't work then you have to pay to get the applicator that does work.
DO NOT BUY THIS PRODUCT!!!!!!
Reply from Colagea
Hello,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you experienced with the applicator, and we completely understand how frustrating that must have been.
Please allow us to clarify for you and for others who may be reading:
Our Micro-Infuse applicator is designed with precision to allow micro-perforation while simultaneously dispensing the serum. However, for it to work correctly, there are a few important setup steps, including properly attaching the applicator to the vial only once, keeping it vertical during priming, and ensuring gentle pressure is used on the scalp to trigger the flow.
We always include a detailed user manual in PDF format with your shipping confirmation, but we understand it may be easy to miss. We're also working on making these guides even more accessible in multiple languages and formats.
That said, it absolutely should not be the case that nothing comes out, and if that happened, it's possible there was an issue with the specific applicator you received. For that, we sincerely apologize.
We would truly appreciate the opportunity to investigate this further for you and make things right.
📩 Please contact us directly at support@colagea.com
with your order number so we can look into your case personally.
Warm regards,
Colagea Team
Product came with little or no instructions. What was on the box and website was inaccurate and incomplete. Had to get a special PDF sent. They’re too cheap to include it with the product. After finally figuring out how to open the serum bottles, the micro needle device does not deliver the serum to the scalp. There is no flow through the needles. Turn the bottle upside down and waited five minutes as suggested. Didn’t work. After 45 minutes of attempting to distribute the serum to the scalp 80% of the serum was still in the bottle. A good idea in theory, but very poorly executed.
Reply from Colagea
Hello,
We are truly sorry that your experience has not met your expectations, and we thank you for taking the time to share your feedback.
As we explain to our customers, it is not necessary to empty an entire vial in one application; the amount used depends on the surface area being treated. The Micro-Infuse® system is designed to release the serum in micro-drops, ensuring optimal penetration of the active ingredients into the scalp. This gradual diffusion can sometimes give the impression that the vial remains full, but this is part of the normal functioning of the device.
We are also working on improving our user manuals and integrating them directly into the packaging, so that every customer has clearer and more detailed instructions right from the start.
We sincerely hope you continue your treatment for several weeks, as results typically appear progressively with regular use. Your feedback is valuable and helps us continuously improve the Colagea experience.
Kind regards,
The Colagea Team
Not pleased. product is from china and arrived damaged and are adimant they wont refund me unless I pay to send the faulty damaged items back which will then have to be disposed of. Currently have dispute open with Paypal so if they dont refund me Its £51 down the drain!! Take my advice and stay clear. there is another product out there exactly the same but give 120 day money back no quibble guarantee if not satisfied which is how it should be.
Reply from Colagea
Hello Antony,
We are very sorry to hear about your experience and we completely understand your frustration.
To clarify, Colagea is a European brand, and while some of our products are manufactured in certified facilities abroad, including Asia, they are all produced under strict international standards to ensure quality and safety.
We also sincerely regret that your items arrived damaged. This is not the level of service we want for our customers.
While we carefully pack every order, transit is handled by external carriers and, regrettably, occasional damage can occur. In those cases, we send a free replacement immediately once we’re informed of the issue.
Thank you for bringing this to our attention. If you haven’t already, please reply to our customer care team with a brief description and photos of the damage so we can dispatch your replacement without delay.
We are sorry if our process felt rigid in your case. Your feedback is invaluable, and we are reviewing our procedures to improve flexibility and ensure greater peace of mind for our customers.
Please rest assured that our customer care team is following your case closely. If you already have an open dispute through PayPal, we will cooperate fully so that the matter is resolved fairly.
Thank you for bringing this to our attention. We are committed to learning from your feedback and improving our service.
Best regards,
Colagea Customer Care
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