20bet Reviews 

1,121
TrustScore 3.5 out of 5

3.4

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Rated 4 out of 5 stars

In the beginning there was a complication with the withdrawal. I had few problems to solve the issue,because it takes time for a real person(not bot) to check the problem. In the end i solved the i... See more

Rated 5 out of 5 stars

Excellent website.... I am active from 2022 still no withdrawal complaint.... yesterday also within few hrs I got my withdrawal..... live chat is awesome and proper response getting... Manager Jatin i... See more

Company replied

Rated 1 out of 5 stars

Dissapoint after one month on casino account on 20Bet. Lost alot of money, get only poor bonus what is impossible to win. Casino give goodwill bonus after horrible lost at first day, bonus amou... See more

Company replied

Rated 5 out of 5 stars

Honestly, i have played at several bettingsites, but no one is better thatøn 20bet. The odds is high, multiple selection to play on. The loyalty program is the best, they apriciate loyal customer very... See more

Company replied

Company details

  1. Casino
  2. Betting Agency

Written by the company

20BET is your go-to online provider of online bookmaking services. We combine the widest selection of betting markets with the safest deposit methods, lightning-quick withdrawals, generous promotions, loyalty bonuses, and professional 24/7 customer support. 20BET strives to become the venue of choice for millions of players.


Contact info

You should know

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.4

All reviews

(1,121)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Many providers to chose from and chat…

Many providers to chose from and chat is always available to answer your questions.
It took abit to get verified but when you do the withdrawal is sent to your account very quickly.
It's challenging to find a good casino platform these days but this is one of the best ones in my opinion.

15 July 2026
Unprompted review
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Reply from 20bet

We’re happy to hear you enjoy the wide choice of providers and that our chat team has been helpful.

Verification can take some time, but we’re glad your withdrawal was processed quickly once it was completed. Thank you for sharing your experience.

Rated 5 out of 5 stars

Excellent website...

Excellent website.... I am active from 2022 still no withdrawal complaint.... yesterday also within few hrs I got my withdrawal..... live chat is awesome and proper response getting... Manager Jatin is really awesome and giving many VIP bonus for deposit, and Free spins often .... Stoped using other websites as 20bet is great

20 July 2026
Unprompted review
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Reply from 20bet

It’s great to hear you’ve been with 20Bet since 2022 and that withdrawals have always been smooth for you.

We’re also glad our live chat and Jatin’s VIP support have made your experience even better. Thank you for such detailed feedback.

Rated 1 out of 5 stars

I deposited €450 and played around 15…

I deposited €450 and played around 15 different games without getting a single bonus feature. It was a complete waste of time and money. Very disappointing experience, and I definitely would not recommend this casino.

12 July 2026
Unprompted review
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Reply from 20bet

We’re sorry to hear this.

Game outcomes and bonus features are random, and the casino cannot control when they appear. We understand it can be frustrating, but this is part of chance-based gaming.

Rated 4 out of 5 stars

Live betting could be improved

Live betting could be improved. Many times I wanted to bet live and I couldnt because a game is closed or locked or whatever. Bonuses are okay but I dont like lucky wheel because it always lands on same place. The most I like is the withdrawals wich are easy to do.

1 July 2026
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Reply from 20bet

Thank you for your honest feedback.

We’re glad to hear that withdrawals are easy for you. We also appreciate your comments about live betting and the Lucky Wheel — we’ll pass them on to the relevant team for review, as we’re always working to improve the experience.

Rated 5 out of 5 stars

Good odds,....

1 July 2026
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Reply from 20bet

Thank you for your feedback! We’re glad you like the odds and appreciate your review.

Rated 1 out of 5 stars

Due to some circumstances my friend had…

Due to some circumstances my friend had to log into his account through my device , and 20bet resulted this situation as violation of terms and duplicate accounts though i had provided complete verification and proofs that the two identities are complete different , and 20bet closed my account and is not even giving me a chance to withdraw my account balance winnings , 20bet is completely trash not even understanding the situation and replying with “this matter should not be discussed further”

6 July 2026
Unprompted review
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Reply from 20bet

We’re sorry to hear that you are dissatisfied with the outcome.

Please note that by creating and using an account, every player agrees to follow the platform’s Terms and Conditions. In this case, the account activity was reviewed, and a violation of these rules was identified.

Verification of identity does not cancel or override the account usage rules. Even if two people are different individuals, using the same device or creating links between accounts may still fall under restricted activity according to the applicable terms.

The decision was made based on the rules accepted during registration. For privacy and security reasons, we cannot discuss further account details publicly.

Rated 1 out of 5 stars

Quite possibly the worst casino I have…

Quite possibly the worst casino I have ever had the misfortune of playing at. I deposited and won 10k, as soon as I tried to withdraw the delay tactics and games began. They don't want to pay out so use their dodgy terms and conditions to screw you. You have just 14 days to fully verify your account or else they will take your winnings and close your account. In order for you to miss the 14 day deadline they make you jump through hoops in the hope the 14 days pass before you're verified. They request document after document after document. They will reject them then later ask again for the very ones they rejected. They ask for screenshots, when you send the screenshot they then suddenly need a PDF version. They ask for your ID, then they want a picture of you holding your ID, then they want a picture of you holding your ID and a specific number. Its basically a humiliation ritual.

I have played at online casinos for over 20 years and never had so many requests for verification documents. They have more documents belonging to me than my own parents and they still want more. Horrendous casino.

1 July 2026
Rated 1 out of 5 stars

If I Can Rate This A 0, I Would!!!!

The constant spam of ads on YouTube was enough to convince me to never sign up to this bullshit. The use of Ai slop is indescribably annoying, since you couldn’t skip it nor could you report it since the ghost accounts post the same slop.

If you want to start gamble overall, Do not ever waste your time with these scumbags. I hate you 20Bullshit.

26 June 2026
Unprompted review
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Reply from 20bet

We’re sorry to hear that our advertising left such a negative impression.

We do not support spam, misleading promotion, or abusive advertising practices. Your feedback will be passed to the relevant team for review.

We also want to emphasize that gambling should always be approached responsibly and only as entertainment.

Rated 1 out of 5 stars

Scam Tactics – Endless KYC Loops, Fake Reviews, and Cancelled Withdrawals!

Avoid 20Bet at all costs! They are a completely dishonest company that operates with predatory practices. Depositing money into this platform is incredibly easy, but getting your rightful winnings out is nearly impossible. Do not be fooled by their overall rating on here—their 5-star reviews on Trustpilot are completely fake and clearly bought from bots to artificially boost their score and trap new victims.I have tried to withdraw my money 9 separate times, and they have cancelled it every single time! They are currently holding my funds hostage by trapping me in an endless, frustrating verification loop. I have already provided 5 old documents, and now I have uploaded 8 brand new documents plus my passport for a second time. Despite submitting a total of 14 clear, valid, and uncropped files that meet all standard KYC requirements, their support team intentionally rejects them or finds new excuses just to delay my payment.This is a blatant, toxic tactic designed to force players to get impatient, give up, and gamble away their balances. Their customer service is completely useless, completely unhelpful, and relies entirely on automated scripts to stall you.If you value your hard-earned money and your sanity, do not create an account here. They are an unreliable offshore bookmaker that refuses to pay out legitimate players. I am currently filing formal fraud complaints with AskGamblers, Casino Guru, and their licensing authorities to force them to release my money. Absolute crooks!

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible casino withholds 9200€

A terrible casino, they do everything they can to avoid paying out winnings.
I deposited a lot of money, and my withdrawals were processed almost immediately until I was huge negative in profits. However, as soon as I broke even, they’ve been doing everything they can to delay or avoid paying out.
I’ve already submitted three withdrawal requests and each time they’re cancelled, and with every subsequent request they ask me for new documents. It’s clear to see how they operate and how they treat winning customers.
I advise you to avoid this fraudulent casino and look for more reliable options.

edit
they scammed me out of 9187€ due reason
Reason of decline: "Tech"
Avoid for all cost, dirty scammers

15 June 2026
Unprompted review
Rated 1 out of 5 stars

10 Days Later and My Money Is Still Missing – Extremely Disappointing Experience with 20Bet

10 Days Later and My Money Is Still Missing – Extremely Disappointing Experience with 20Bet

My 20BET name : RONGALI KRISHNA CHAITANYA

On 03 June 2026 at approximately 12:43 PM, I made a UPI deposit of ₹7,999.25 using the payment details provided by 20Bet.

Payment Details:

- Amount: ₹7,999.25
- Recipient Name: Pankaj Kumar
- Recipient UPI ID: boim-450314550069@boi
- UTR/Reference Number: 607298322792
- Payment Status: Successfully debited from my bank account

I entered the UTR during the deposit process as required and also provided payment proof to support.

Despite this, the deposit was later marked as Declined, and even after 10 days, the funds have neither been credited to my 20Bet account nor refunded to my bank account.

I have contacted support numerous times and provided all requested information. Every response has been the same generic message stating that the case has been escalated and is under investigation. However, nobody has been able to explain:

- Where my money currently is
- Why the deposit was declined despite a successful payment
- When I will receive my funds back

Keeping a customer's money unresolved for 10 days while providing only repetitive responses is completely unacceptable.

I am posting this review because private communication has failed to produce any meaningful progress. I expect 20Bet to take responsibility, provide a proper explanation, and resolve this issue immediately.

I will update this review if and when the matter is resolved.

3 June 2026
Unprompted review
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Reply from 20bet

Hello,

After reviewing the case, the account was closed due to serious verification concerns, including documents that did not pass our checks.

The last deposit was refunded to the customer. The “Tech” status is a standard technical cancellation reason for the withdrawal request and does not mean that funds were confiscated for that reason.

All decisions in such cases are made according to our Terms and Conditions and internal security procedures.

Rated 5 out of 5 stars

Great casino and for me highly…

Great casino and for me highly recommend it to all my friends as i experience a very good quality of all games fastest cashout and convenient to play i guarantee. So it's really good 👍

1 June 2026
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Reply from 20bet

Thank you for the recommendation.

It’s great to know that you enjoy the games, quick cashouts, and overall convenience of the platform. We’re happy your experience has been so positive and appreciate you sharing it with others.

Rated 5 out of 5 stars

Fast payment

Fast payment, good games

1 June 2026
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Reply from 20bet

Thanks for your feedback.

Great to hear that you’re happy with the payments and game selection. We appreciate it.

Rated 1 out of 5 stars

I have been playing at 20Bet for almost…

I have been a customer of 20Bet for almost 3 years and overall I am a losing player, not a winning one.
More than 2 years ago, the cash out feature disappeared from my account. Since then, I have been unable to close bets early during live matches. Support repeatedly ignores this issue and provides no explanation.
In addition, my account appears to be heavily restricted. Many promotional features and bonuses are unavailable to me. For example, the "Wheel of Fortune" promotion is completely disabled on my account, and I cannot participate in it despite being an active customer.
I continue to deposit and place bets regularly, yet my account remains limited without any clear reason. I do not understand why a long-term customer who is already in an overall loss is treated this way.
Support does not provide clear answers and simply repeats generic responses. My experience with 20Bet has become increasingly disappointing.

8 June 2026
Unprompted review
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Reply from 20bet

Hello Alex Sesk,

According to the information available to us, your account is active, and we can see that you were able to make a deposit recently.

For a more detailed clarification regarding your account, please contact our support team directly, so they can review the matter with the relevant department.

Rated 5 out of 5 stars

Everything

Everything

1 June 2026
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Reply from 20bet

Thank you for your feedback.

We’re glad to hear that everything has been good with your experience. We appreciate your support.

Rated 5 out of 5 stars

One of the best betting sites I know

One of the best betting sites I know. Fast payouts and efficient customer service.

5 June 2026
Unprompted review
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Reply from 20bet

Thank you for your feedback.

We’re glad to hear that you’re happy with the payouts and customer service. We appreciate your trust and support.

Rated 1 out of 5 stars

Bad very bad

you better run away from this casino... yesterday I got a bonus from the vip manager and I managed to make x40 and there was 700 euros left and suddenly 650 euros disappeared from the account. and now they are selling me money that I got a no deposit bonus and I play and pay every day. the only thing with them is that if you get a bonus from the vip manager, you can only get 50 euros. thieves what can I tell you

1 June 2026
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Reply from 20bet

Hi Safet Celebic,

We’re sorry to hear that luck hasn’t been on your side. Still, it’s important to understand that casino games are based on chance, and we don’t influence or control the outcome. We always encourage players to keep gaming enjoyable and responsible.

Rated 1 out of 5 stars

I’ve been waiting for the withdraw…

UPDATE 2.0: One day hasn’t even passed and the site has already made another mistake, or they did it on purpose. I requested a 1-month break, but they immediately completely closed my account and stated that it was done at my request. Meanwhile, I have a pending withdrawal and there is also money left in my balance.

UPDATE: The verification process was completed, and a few minutes after I submitted the updated statement, I received the full amount.

I’ve been waiting for the payment approval for days, even though I’ve submitted all the required documents, but they keep making things difficult and acting as if there were some kind of issue.

If the payment approval comes through, I’ll update my post!

31 May 2026
Unprompted review
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Reply from 20bet

We understand the waiting time can be frustrating.

Payment approval may require additional checks even after documents are submitted, especially when security or verification review is involved. If all requested documents have already been provided, please wait for the update from the responsible team through the official Support channel.

We hope the case is resolved shortly and appreciate your willingness to update the review once there is progress.

Rated 1 out of 5 stars

BULLSHIT !!

BULLSHIT !!! i used my wife´s creditcard to deposit, then i won 3.800 euro and now they wont pay me. DONT USE 20BET.COM IS A SCAM !!!!!!!

25 September 2025
Unprompted review
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Reply from 20bet

We understand your frustration, but deposits must be made only with payment methods registered in the account holder’s own name.

This requirement is clearly stated in the Terms and Conditions accepted during registration.

Please contact Support so the case can be reviewed and the next steps can be explained through the official channel.

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