Vlad S

I signed up through their "Start Free Now" offer for $1.99, and shortly after was charged $29.99 for a Pro plan I never selected or intended to purchase. I contacted support within 30 minutes of the charge, before using any credits or taking any action on the account, and requested a refund per their own policy, which states refunds are available where no credit has been consumed.

Ashley from support replied with a generic message stating I "did not meet the eligibility criteria" of their refund policy, without specifying which condition I supposedly failed to meet. When I followed up quoting their own policy language back to them and asking for clarification, I received no further response.

This doesn't seem to be an isolated pattern — other reviews here describe similar experiences of a small trial price leading into a larger, unannounced charge shortly after, with little clarity from support about what's actually being charged for.

Cancelling the subscription now to prevent further charges. Would recommend reading through other reviews here and watching your statement closely before entering card details with this company.