Order processing was a good experience…
Order processing was a good experience however, to date I have only received 2 of the 6 lights I ordered and paid for. There is no updated shipping info. I have emailed your customer service with the details and problem. Just waiting on a reply.
Reply from Hyperlite LED
Jamie, thank you for bringing this to our attention and for your patience. It's certainly frustrating to receive only a portion of your order with no updated shipping information. I completely understand your concern.
I've located your case based on the details provided, and our records show that we received your email. We take incomplete shipments very seriously, and I can see that your case has been escalated.
A member of our customer service leadership team has just sent a follow-up email to you to provide the necessary shipping details for the remaining lights. Please check your inbox and spam folder for their message.
We appreciate your business and are committed to resolving this as quickly as possible. Thank you for giving us the opportunity to make this right.
Hyperlite Feedback Team